In 2020 there were 18,450 claims on Critical Illness policies. This is down 7% on the previous year (19,645). This is part may be due to the COVID-19 pandemic which has impacted the diagnosis of serious illnesses such as cancer and cardiovascular illnesses.
Unfortunately, we will no doubt see this reduction on Critical Illness claims come through either in 2021 critical illness claims or as life claims further down the line. The human impact of this will be devastating for families across the UK.
In 2020 the ABI reported that 91.3% of all Critical Illness Claims were successful, slight down from 2019 from 91.6%. This means that 1605 rejected Critical Illness Claims last year, almost 31 every week, resulting in over 107 million pounds of claims being rejected.
We have tried to obtain clarity from the ABI around their figures and have asked if they include:
- Non-disclosure decisions where the policy has been cancelled since inception
- Non-disclosure where the customer has received a reduced payment
- Where the customer has been advised over the phone not to make a claim as they won’t be covered.
Unfortunately, we haven’t been provided an answer.
With over 2 million pounds of declined Critical Illness claims every week in the UK Resolute Claims want to ensure that everyone’s claim has been treated fairly. We offer a free checking service where we will review your claim and give our honest opinion if we feel you have been treated unfairly.