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Articles about employee engagement (0-50 of 187)
- How Important Are Employee Engagement Surveys?
By: Elle Wood | - There is no doubting the fact that employee engagement surveys provide a substantial level of insight and info to successfully compete and beat your competition.
These surveys pinpoint opportunities to not only improve employee satisfaction but also customer satisfaction, loyalty and retention. Cost reductions and revenue increasing factors as well as problems with employee performance are also identified by employee engagement surveys.
If your company needs to boos ...
Tags: employee surveys, engagement surveys
- Meaningfully Managing Mergers
By: Jim Sirbasku | - Mergers have become the necessary evil for countless businesses since the beginning of the recession. Companies have had to make difficult decisions in order to stay afloat, and merging is often the best scenario to save a decent amount of jobs. Mergers are stressful; they often induce anxiety, and they almost always start the rumor mill.
Despite the anxiety they cause, it is often the post-merger stage that causes the most detriment to companies. In order to have a successful m ...
Tags: employee assessments, team building, mergers and acquisitions, team assessments, leadership
- Predict Conflict With Employee And Team Assessments
By: Jim Sirbasku | - In a perfect world, work would always be enjoyable, and work environments would promote productivity and engagement. Unfortunately, this is rarely the case. People find themselves in sticky situations or conflict with coworkers. Some personalities and behaviors are oil and water, and they will never mix.
What if there was a way to solve or even proactively stop these conflicts? Employee assessments offer quantitative insight into employee's natural tendencies and personalities. T ...
Tags: employee assessments, team assessments, reducing conflict, team building, predictive assessments
- Be Thankful For Motivated Employees
By: Jim Sirbasku | - Thanksgiving is a time for reflection, generosity, community and rest. Those still employed during this recessionary era are thankful for their jobs, and the few days they will take for themselves this week. Thanksgiving is the optimist's holiday, where goodwill and liberality trump all feelings of anxiety for at least 24 hours. Perhaps, this is the ultimate time for business leaders to be thankful, and to incorporate that appreciation into their daily work environment and future goals.
...
Tags: employee motivation, recession, employee development, leadership development, management development
- Employee Retention: How To Keep Your Best People
By: Annette Estes | - During hard economic times it's more important than ever to retain your best people. They can mean the difference between business success and failure.
This may not seem difficult on the surface since jobs are getting scarcer and maybe it's not. But even if your best people aren't leaving, they could be experiencing stress due to the fear of losing their jobs. That stress can affect productivity and morale, not to mention profitability for the company.
So, here are ...
Tags: employee job performance, employee retention, employee motivation, employee engagement, employee development, employee recognition, employee assessmen
- Creating A Customer-focused Organization
By: Monica Nolan | - Is your organization customer-focused? As the economy regains strength, consumers will feel comfortable spending more. By fortifying your customer engagement approach now, you can position your organization to take full advantage of the eventual upturn. Fostering customer engagement is also the most effective way to recover lost customers and acquire new ones. This is because fully engaged customers recruit new customers for you - they are enthusiastic about the service you provide and recommen ...
Tags: customer engagement, customer satisfaction, customer focused, customer relations
- Building A Team-oriented Culture
By: Jim Sirbasku | - Engaged employees are excited and enthusiastic about their jobs. They resist distractions, tend to forget about time and routinely produce significantly more than the job requires. They enjoy searching for ways to improve circumstances and volunteer for difficult assignments. Finally, they also encourage others to higher levels of performance. This encouragement is the foundation for what builds an exceptional team.
Teams are a necessity when it comes to business. Each member of ...
Tags: team building, work culture, leadership, employee engagement
- Making It A Pleasure To Serve Your Customers
By: Jim Sirbasku | - Imagine walking into a hotel where every employee smiles at you as though you were the most valued customer on earth. Where every question or request you pose is answered with an assuring "It would be my pleasure to. . ." Where no request is too great, you could ask for anything and each time you asked for it someone would nicely reassure you that it will be taken care of.
Unfortunately not every customer facing employee can act like the employees at the Ritz-Carlton, but imagine ...
Tags: customer service, business communication, employee engagement, employee productivity
- Employee Engagement Is More Than A Fuzzy Feeling
By: Jim Sirbasku | - Each person has been a disengaged employee at some point in their professional career. In this economy, people do not want to talk about engagement. It seems the general attitude is "Keep your mouth shut, your head down and do your job well so that you do not get fired." Some even say engagement is too warm and fuzzy of a concept which cannot be quantitatively measured, so it is not worth upper-level management's attention. While it is important to be a good employee in order to keep one's job, ...
Tags: employee engagement, increased productivity, reducing theft absenteeism and conflict
- The Value Of An Engaged Employee
By: Jim Sirbasku | - Engaged employees are excited and enthusiastic about their jobs. They resist distractions, tend to forget about time and routinely produce significantly more than the job requires. They enjoy searching for ways to improve circumstances and volunteer for difficult assignments. They also encourage others to higher levels of performance. Finally, they are proud to be involved with their organization and are more likely to stay with the company.
There are many benefits and advantages ...
Tags: employee engagement, employee satisfaction, work culture, employee productivity, retaining employees
- Why Is There A Need For Talent Management?
By: David Banjamin | - For any organisation to function optimally, the best person must be selected for each different task. The better the selection process, the higher the quality of work will be of each person placed in specific positions. Talent management has become a necessity to ensure the viability and future of any company today.
What talent management teaches is the management of the people within the organisation that are skilled in the many different fields within an organisation. Without effi ...
Tags: employee engagement, executive coaching, talent management, outplacement, redundancy
- The Secret To Employee Trust In Tough Times
By: Wendy Mack | - While businesses are struggling to survive in a turbulent economy, it is very easy to avoid communicating with employees. However, this neglect can have a number of consequences. When ignored, tension among employees will decrease employee output and can affect profits through sickness brought on by stress, missed work days and lower levels of commitment and dedication to the company.
Here are five tips for communicating effectively in turbulent times.
#1: The C-Level N ...
Tags: employee engagement, change management, leadership
- Think Before You Hire- Ensuring Great Job Fit
By: Jim Sirbasku | - Using employee assessments in the employee selection process maximizes job fit. Managers need a plan before they seek applicants. Good workers are difficult to find, and a manager needs to not only focus on stellar qualities, but also a person's ability to fit into a certain work culture or accomplish a particular job description.
Lucky is the organization that has the right people in the right place at the right time, or optimal job fit. These organizations operate like high-per ...
Tags: Job Fit, Hiring, Employee Selection, Employee Assessments
- Workplace Paralysis A Problem With Younger Workers
By: Wendy Mack | - A new MetLife Mature Market Institute study, conducted in partnership with Boston Colleges Sloan Center on Aging & Work, indicates that the economic downturn has had a greater psychological effect on younger workers than it has on workers of the Baby Boomer and Traditionalist generations. The results of the study are summarized in the report, Engaging the 21st Century Multi-Generational Workforce.
The main goal of the study was to discover if generational differences were a factor i ...
Tags: employee engagement, change management, leadership
- Put Accountability To Work In Your Organization
By: Debora McLaughlin | - Is accountability elusive in your organization? If you're like most leaders, you regularly deal with work force issues that get in the way of your organization's success. Here you have all this talent at your fingertips, yet goals are not being met and your business isn't nearly as successful as you know it could be. It's frustrating!
Accountability begins with engagement: a heightened emotional connection to your company that influences your employees to exert greater effort.
Tags: business, employee relations, accountability, coaching, leadership, management
- How Quality Employee Engagement Surveys Can Help Big Business
By: Monica Nolan | - We live in an era that values immediate satisfaction. Drive-through employees are docked for taking too many seconds to provide a hot, cheap meal. We don't even have to spend time driving to a movie theater or rental store these days - we can stream nearly any entertainment we want from the web or order it directly from our TV. Yet, even in this interconnected era, certain things are better when they're done slowly and thoroughly. Employee engagement is one of those items.
A ...
Tags: employee engagement, employee engagement survey, employee productivity, employee satisfaction survey
- Increasing Employee Morale By Sharing Some Fun, And Some Ice Cream!
By: Stephen Kelly | - In tough economic times employee morale can really take a beating. Recognition is one of the most cost-effect ways you can maintain and even improve morale.
"Recession or no recession, if employees believe that they are not being treated fairly, they will be unhappy with their current employer. The top (3) reasons cited by employees who were looking for other jobs were 1) not being paid enough 2) lack of career development opportunities 3) insufficient recognition."
Tags: employee morale, employee recognition, company events
- Employee Recognition: What, Why, When, Where, And How?
By: Monica Nolan | - Employee recognition has proven to be an influential factor in employee retention, engagement, and motivation. As an end result, organizations successful with integrating and implementing employee recognition enjoy better profit margins and more stability. To fully understand effective employee recognition, we've provided the answers to the five essential questions of this management strategy - What, Why, When, Where and How.
WHAT
The reward most often associated with the ...
Tags: employee engagement, employee recognition, employee satisfaction, employee job satisfaction
- Eem In Healthcare: How Employee Engagement Leads To Improvements In Patient Satisfaction
By: Monica Nolan | - Healthcare is one of today's hottest political topics. Across the country, journalists, legislators, hospital administrators, and voters are asking how we can improve the American healthcare system without sacrificing the quality of care. Some are calling for a nationalized healthcare system. Others claim that the American system is broken because doctors are paid according to how many procedures they carry out, rather than how well they care for each patient. And yet healthcare systems acro ...
Tags: employee engagement, patient engagement, patient satisfaction in hospitals, healthcare customer
- 42 Rules Of Employee Engagement
By: Mitchel | - Rule 9: Allow Your Team to Grow
We often find it difficult to let go in the workplace, especially when someone bestows that magical title of manager or supervisor upon us. We suddenly feel responsible for everything! We want, as managers, to make so sure that what comes from our team meets our high standards that sometimes we find our selves overseeing ever detail of our teams work. We can suffocate our team this way. People can become resentful of us, feeling they ...
Tags: Engagement, Employee Engagement, Team Work, Team Culture, Team approach, Management
- Change Management And Employee Communication Strategies
By: Marcia Xenitelis | - If your employee communication strategy to communicate change focuses on stakeholder communication plans, an intranet site, CEO forums and Staff Information Bulletins via email stop right there. Your efforts are focused on information, not communication and the likelihood of engaging employees in change is remote.
My interest in employee communication is to distinguish between the tools communicators use that inform and those strategies that engage employees and therefore impact ...
Tags: communication strategy, change, employee communication
- The Value Of Employee Engagement Surveys As Part Of A Change Management Strategy
By: Marcia Xenitelis | - One of the things that continues to surprise me is that when times are bad organizations still spend money on employee engagement surveys. A general look around the office or factory and tea room discussions would make it obvious to all that wanted to see it that employees are not so much engaged as they are worried about their jobs. This leads us to two major issues to consider during tough times, the first is how we inspire confidence and innovation in an organization that appears to be in f ...
Tags: Employee Engagement, Survey, Change Management, strategy
- 5 Tips For Creating An Employee Community
By: Monica Nolan | - How does it feel to go to work?
This is the question your employees answer every day as they move through their duties. Their answer has a surprising impact on their performance. In general, when employees are happy about their work environment, they are more productive. Employees choose how much extra time and effort they will spend on work after fulfilling their minimum performance expectations. When companies foster engaging environments where workers feel connected to the ...
Tags: employee engagement, employee satisfaction, employee productivity, free employee recognition ideas, improving customer service, customer experience managem
- How To Increase Employee Performance
By: Jim Sirbasku | - Employee performance solutions provide a system for developing, measuring and aligning individual goals with the strategic priorities of your organization.
In today's economy, it's critical to get the most productivity from every employee. Companies must be certain that every employee performs to the best of their ability and delivers significant value to the organization. One major issue that virtually every business struggles with is the challenge of dealing with employee perfor ...
Tags: improving employee performance, improve employee productivity, improve employee morale
- One View On Customer Engagement And Employee Retention
By: Colleen Welch | - During the nineties, consumer confidence and spending were so strong that consulting firms were often hired without an in-depth credential check and the assurance that their corporate culture aligned with the hiring organizations'. Furthermore, profits were so high at that time that many companies settled for satisfied customers, rather than truly engaged customers.
Things have changed.
Now, with consumers spending less and competitors slashing prices, organizati ...
Tags: customer engagement, employee engagement, customer retention, customer loyalty, customer service
- Employee Satisfaction Surveys And How To Get Them Completed
By: Colleen Welch | - Any good business owner will tell you that employees are more productive and produce a higher quality product when they are happy and fulfilled. But how does one determine whether a group of people are engaged with their work? Employee engagement surveys are one of the best methods for discovering how an employee feels about the work he or she is doing.
Engagement vs. Satisfaction
Many businesses use satisfaction as a metrics to determine whether employees are happy and fu ...
Tags: employee engagement, employee satisfaction, Employee satisfaction survey, motivating employees
- Employee Engagement: Play, Work And Hell
By: landes | - If you believe the essence of good marketing is relationship building - inside and outside the organization - heres something to think about. Ive written before about a communication giant and former colleague named David Berlo. He used to say that all activity in the workplace can be classified into one of three categories - play, work or hell.
Play is the stuff that people love to do - the things they enjoy so much theyd do it without pay if they d ...
Tags: aligning, marketing, communication, employee, engagement, l
- Turn Your Cascade To A Fountain
By: landes | - A metaphor can be a wonderful thing. It can also steer people down the wrong path. Take the familiar term often used for disseminating information throughout an organization - the cascade. Frequent readers of Inside Out know how fervent I am about avoiding the trap of believing that youre communicating when all youre really doing is sending out data and messages to an audience. As Im often fond of saying, that may be the best you can do sometimes, but dont ...
Tags: aligning, marketing, communication, employee, engagement, l
- With Versus At Marketing
By: landes | - Remember when organizations used to talk about the internal customer? You still hear it sometimes, but its mostly fallen on the trash heap of yesterdays useless business jargon - another example of a cutesy idea turned into a misguided metaphor.
You could argue that the proponents of that idea had their hearts in the right in place - i.e., coworkers should treat one another with the same regard and cooperation they give to customers. But think about the flip ...
Tags: aligning, marketing, communication, employee, engagement, l
- Community:more Items To Consider Before Diving Into This New World
By: Terence Fugazzi | - Something I have come to understand because of this new community wave is that employee and customer communities have existed in our corporate spheres for a long time, even before the modern day internet. Anyone remember CompuServe or the old dial-up bulletin boards? (If you can't remember, rent the movie "WarGames" starring Matthew Broderick).
The pre-internet crowd used dial-up communities for all the things that we now do with MySpace, Facebook and Second Life (and the water ...
Tags: blog, Communities, customer advocate, customer communities, employee communities, Facebook, Internet
- How To Improve Profitability And Employee Productivity Statistics
By: Annette Estes | - The best advice successful leaders, CEOs, and business experts have ever given is the importance of hiring the right people for every job in your company.
Ole Miss Athletic Director Pete Boone advises, "If you're going to be successful in any venture, no matter what it is, you better hire the best people possible. Whatever it takes to hire them, you're either going to be a player or not."
In spite of the fact the news media makes us believe everyone is in danger ...
Tags: employee productivity statistics, employee empowerment, employee accountability, employee motivation, employee background check, questions to as a pot
- Employee Motivation - Penny Strategy, Priceless Results!
By: Brett Well | - Let's keep this simple: you want results, right? OK, good. I'll show you how to get them. But you have to be willing to keep an open mind, spend a few minutes and a few pennies to get them. That's simple enough and easy enough. Since I have experienced the motivational power and resulting success that this secret strategy brings, why would I not keep it to myself? My reason is that I want people to have more fun at work. Everyone deserves to have a better life, with a work that is more enjoyable ...
Tags: employee letters, employee motivation, letters that motivate
- How To Motivate Employees
By: Jim Sirbasku | - Motivating employees can be one of your biggest challenges as an employer, but learning how to inspire your workforce is the key to a successful organization. This article will provide you tips on how to motivate employees that will help your organization unlock human potential. Whether you're an executive, a manager or a team leader, the following information will be beneficial to you.
Constant pressure to increase productivity, profitability and revenue growth can often oversh ...
Tags: employee engagement, employee, motivate employees, motivate employee
- Holding On To Customers During Tough Times
By: Terence Fugazzi | - In the current economy, there is a very real and growing concern about how to gain and to keep customers. This was apparent at the 2008 North American Conference on Customer Management (NACCM) this year, with attendance lower than it has been in some time. The irony is that much of what was presented provided insight on how to reach out and hold on to customers during tough times.
In stressful times such as these, many companies tend to pull away from their customers, and may even ...
Tags: employee engagement, customer retention
- Increasing Customer And Employee Engagement
By: Terence Fugazzi | - The most expensive things in this world are those that are rare. What you treasure and that you protect the most are those things that cannot easily be replaced. If you think about it, the highest thing you and your customers value in common is the most important element in your company's products and services.
I most value my time. Time is rare indeed. It is fleeting. It cannot be preserved and saved for later. You either make the most of the moment you are in or it is lost forev ...
Tags: Customer engagement, time, time management, valued customers
- Employee Engagement Survey
By: OmphalosXD Ricafort | - One can easily distinguish whether or not the employee and his or her manager share a healthy working chemistry One just needs to observe their interactions and their mutual body language, and hear their conversations. How assuredly and trustingly do they interact with each other? How profound or engaged is their converse? Compared to their interactions with others, do they appear to gel with each other? How do they talk about each other when one of them is not around? But even without undertaki ...
Tags: job employee articles
- Employee Surveys
By: sacher | - There are 10 aspects to increase the organization man power and productivity.
Step 1: Strategic Business Planning
Step 2: Performance Appraisal
Step 3: Performance Management
Step 4: Balanced Scorecard
Step 5: Empowerment
Step 6: Change Management Implementation
Step 7: Training and Development
Step 8: Employee Engagement
Step 9: KPI
Step 10: Empl ...
Tags: Team Building, Performance Appraisal, Performance Management, Balanced Scorecard, Empowerment, Change Management Implementation, Employee Engagement, KPI, Em
- Trading Perks For Loyalty Isn't Work Life Balance
By: Ian Hutchinson | - The majority of Australian companies continue to treat the serious issue of balancing competing work pressures and employees' personal life needs with a 'band-aid' effect by offering more benefits or 'perks' to win their loyalty.
Despite the rhetoric of work life policies and self-imposed badges of 'employer of choice', the actions of many Australian corporations translate to gym memberships, lunchtime massages and volunteering programs. These benefits may be generous and well regarded by ...
Tags: Employee engagement, human resources, staff retention, staff engagement
- Engagement Rules! It's A Win Win
By: Ian Hutchinson | - The main business mantra over the centuries has been 'The customer is Number One'. The next major shift in organisational management will be realising that any organisations number one customer should in fact be their employees.
In fact recent research suggests that engagement of employee talent is the number one factor identified by CEO's in achieving success in the future. Similarly 90% of organisations are dealing with this employee issue at board level, because it is now such a criti ...
Tags: Employee engagement, human resources, staff retention, staff engagement
- Stop Singing The 5:01 Blues!
By: Bill Zipp | - When small business owners sing the blues, the song goes like this . . .
4:59, everyone is poised and ready. 5:00, the work day ends. 5:01, your employees rush out the door-nearly tripping over each other-to give their time, and energy to something that REALLY motivates them.
And that's not your business.
You, however, will not be home until well after dinner and just before the kids are in bed. Only to work some more as you're watching David Letterma ...
Tags: praise, affirmation, positive affimration, empowerment, workplace satisfaction, employee engagement, employee empowerment
- Praise Individuals As Well As Groups
By: Helen Wilkie | - Praise is often given to groups of people in recognition of a group achievement. This is a good thing. When we've all pulled together to meet an objective, that recognition helps extend the "feel good" moment that comes with achievement.
Unfortunately, individuals within the group can be left feeling anonymous, not sure that their individual contribution has been noticed.
A number of years ago, the Vice President of Marketing asked me to help him write a speech. Our ...
Tags: praise, communication, management, teamwork, employee engagement
- Employee Retention: When Is Your Next Key Employee Going To Leave And What Are You Doing About It?
By: Les McKeown | - If you and your managers are doing your job right, you will be having regular 'one-on-one's with your key performers, part of which will cover their general job satisfaction and overall 'engagement' with the organization.
Sometimes however, general busy-ness, or simply a lack of understanding of how to have such a conversation, means that managers fail to have such discussions, leading to the type of unpleasant surprise that no-one likes to get.
Sidebar: It's often ...
Tags: employee engagement, employee turnover, employee programs, employee retention, retention strategy, retention program
- What To Consider When Selecting An Engagement Ring For Your Fiancé
By: Steve Shannon | - Choosing an engagement ring for your soon-to-be wife is almost as important as how you pop the question to her. This is a ring that she will be wearing every day symbolizing the love between you two. Therefore, you have to put a great deal of thought into what size of ring you purchase, the style, and the shape. If you select right, she will love you even more for purchasing the ring of her dreams.
The first aspect to selecting the perfect engagement ring is paying attention. ...
Tags: engagement ring, fiance
- Do You Want To Increase Engagement And Happiness?
By: Maurine Patten | - Are you tired of feeling like you are just going through the motions in life? How would things be different for you if you felt excited or passionate about your life? Feeling engaged in what you are doing is one of the four types of happiness described in A Primer in Positive Psychology (2006) by Christopher Peterson. Mihaly Csikszentmihalyi refers to it as flow.
Engagement is being involved in activities that attract and hold your attention. Athletes refer to it as "being in t ...
Tags: Happiness, Engagement, Flow, Leadership, Positive Psychology
- Bad Managers Are Costing You 73% Of Your Employee Productivity
By: Amy Potavin | - This may come as a surprise but it is, unfortunately, the reality. According to a recent Gallup study, only 29% of the workers polled were actively engaged in their work. And what, you're probably asking, exactly IS employee engagement? That is a very good question, and simply stated, it is the level of connection your employee has with you, your company, and the work you have him perform.
The really scary information about this poll is the fact that a full 59% of the workers poll ...
Tags: employee motivation, business management, coaching, employee development, coaching, leadership coaching, business coaching, career coaching, coaching,
- Moving The Needle On Employee Engagement And Commitment
By: Regina Barr | - Copyright 2006 Red Ladder, Inc.
When it comes to employee engagement and commitment to an organization, most companies would agree that they have some, want more. Why? These companies have come to recognize that their organizations long-term success relies on employee performance, which is directly impacted by the level of employee engagement and commitment to an organization.
How is employee engagement and commitment defined? According to a 2003 report by ...
Tags: employee engagement, commitment
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