Telephone Management - Its Component Parts By: Mike Guile | - This article deals with the nut and bolts of a telephone management service; it provides an overview of the components that comprise a system.
A summary of terms:
A call record: a definition of a CDR
Data Acquisition - The process of collecting the CDR from the PBX and delivering them to the host telephone management application
Mediation - When the CDR arrives at the host application it is placed into a database.
Office Supplies For Less By: Lisa Lockheart | - Whether your business is small or large, you need phones and other technology to keep your business running. Of course, you desire equipment that is user friendly and will last for the years ahead of business growth. Avaya IP Office systems are the best buy for your business. Consider these reasons why you should buy an Avaya IP Office for your business needs.
The Invention Of The Telephone By: Rito Salomone | - The invention of the telephone has a long intriguing and contested history. There exists great dispute over who deserves credit as the first inventor of the telephone.
According to dictionary.com the telephone is An instrument that converts voice and other sound signals into a form that can be transmitted to remote locations and that receives and reconverts waves into sound signals. The word telephone originates from a combination of the Greek words tele meaning afar, far ... Tags:CDR, SMDR, TELECOST, SHADOW, TELEPHONE, CALL ACCOUNTING, HOTEL BILLING, PBX, PABX, VOIP, WEB, FTP
Call Accounting Software For Every Enterprise By: Rito Salomone | - Communication facilities are the lifeline of most successful businesses and often the most difficult to manage. The success of any organization is directly related to its ability to address the changing needs of its people and customers. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. Most communication managers demand the necessary tools to allow administrators to monitor, evaluate, forecast and allocate communications m ... Tags:CALL ACCOUNTING, TELECOST, SHADOW, SMDR, CDR, VOIP, CALL DETAIL RECORDING, TELEPHONE REPORTING
