Leading International Bpo Expands Operations With Ameyo By: Drishti Soft | - Ameyo - a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business.
Drishti Diversifies Its Market Presence In Bangladesh By Partnering With Gpit By: Drishti Soft | - Drishti-Soft, a leading provider of software solutions, and GPIT Bangladesh, the IT offshoot of Grameenphone, join hands to capture the emerging business opportunities in Bangladesh. With a presence in the region for more than three years and partnering with GPIT, Drishti is on a growth trajectory and creating a global business network.
Sharing his views on the partnership developed, Mr. Mehedi Maruf (Head of Market Communication), GPIT, says, "The call center space of Bangladesh ha ... Tags:Drishti, Contact center solutions, Customer interactions
Drishti Launches Ameyo Agent-assisted Ivr Api By: Drishti Soft | - Assisted customer interactions take a new face with more power being given to the agents via Ameyo Agent-Assisted IVR API. The solution takes inspiration from processes like surveys or feedback collection where much of the agent-side conversation is repetitive in nature. With the help of this agent-assisted API, the system would be empowered with customizations in the form of pre-recorded voice prompts with multi-media operations to control their exact positioning in a live conversation.
< ... Tags:Ameyo, IVR, Customer Interactions, Communications Technology
Ameyo Helps Establish An Effective Parking Management For Mawaqif, Abu Dhabi By: Drishti Soft | - Ameyo Communications Suite- A flagship offering of Drishti enables a well structured parking management system for MAWAQiF, a division of DoT, Abu Dhabi. MAWAQIF implemented Ameyo Communications Suite aimed to simplify parking problems, respond to every customer inquiry and gather their constructive feedback in an ongoing manner. With Ameyo as the technology base, a multi-lingual and multi-channel IVRS (Interactive Voice Response System) was deployed to automate MAWAQiF's overall processes for s ... Tags:Ameyo, ACD, IVR, Communications Technology
Drishti And Africcs Partner To Present Ameyo To The Markets Of Zimbabwe By: Drishti Soft | - Drishti-Soft- A leading CIM technology innovator and Africcs Pvt. Ltd., Zimbabwe's leading customer care consultancy, enter into a business alliance in order to capture the emerging contact center markets in the continent of Africa. This partnership will strengthen Drishti's local presence in Africa and ensure 24x7 support for new clients.
Zimbabwe's contact centre industry enters a new dawn as the country is set to establish its credulity globally. Drishti-Soft has already proved i ... Tags:Drishti, Africcs, Call Center Software, Ameyo, Communication
Ameyo Communication Suite Manages Interactions For Largest Financial Services Firm In Bangladesh By: Drishti Soft | - Ameyo Customer Interactions Management tool becomes the technology powering the customer care unit of IDLC. The operations ranged from business administration to legal processes and with a disparate set up of work operations; there was a rising need for consolidation of the work process. There was deterioration in the number of repeat customers, thereby leading to a failure of customer retention ability. With Ameyo as the driving force, the interactions were efficiently managed without worrying ... Tags:Ameyo, Communications, IDLC, Call Management
Drishti-soft Launches Ameyo 3.0 - The Next-level Of Automation By: Drishti Soft | - Earlier today, Drishti-Soft the company behind the popular Ameyo version 2.0 announced the release of the upgraded Ameyo version 3.0. Packed with the more features than its predecessor. The new version also includes some new advancement such as user enhancements and an intuitive graphical interface.
"These advancements are a long time coming." Said Bishal Lachhiramka CEO at Drishti-Soft. He continued by saying. "We didn't want to just upgrade our version by adding 1 or 2 features. W ... Tags:Ameyo, Automation, Contact Center Software, Communications
Yesso Bpo Switches To Ameyo For Managing Critical Outbound Process By: Drishti Soft | - Ameyo Communication Suite becomes the technology of choice for Yesso Global Services. The premier BPO service provider was already using a leading outbound solution. However, the critical client processes on floor required operational flexibility from the existing dialer where it lagged. By switching to Ameyo, they could not just deliver better but also ease-out the hassles from IT management. The prompt and efficient direct support from Drishti was another incentive for Yesso.
Bangladesh-based Business Group Chooses Ameyo For International Bpo Processes By: Drishti Soft | - Drishti's award-winning call center software, Ameyo, powers high-demanding international outbound operations for a Call Center in Bangladesh. The BPO is a division of well-respected Runner Group of Companies and offers international telemarketing services to countries like Australia and Canada. Ameyo provided a robust outbound technology that completely automated the dialing processes and delivered high productivity even in multiple shift scenarios.
Drishti's Contact Center Software Ameyo Wins Tmc Labs Innovation Award 2011 By: Drishti Soft | - Drishti, a leading communication solutions vendor bags the prestigious TMC Labs Innovation Award 2011. The award organized by TMC, a global media company is presented by Customer Interaction Solutions magazine. Drishti won the award for its Ameyo Communication Suite - the contact center software powering millions of customer interactions across the globe.
The TMC Labs Innovation Awards are presented to product innovations in the ICT (Information Communication Technology) domain. Un ... Tags:Drishti, Contact Center Software, Ameyo, TMC
Ameyo Call Center Software Enables More Efficient Technical Support Operations For Wondersoft By: Drishti Soft | - Leading contact center solution - Ameyo becomes the technology behind well-managed technical support unit of Wondersoft. Using Ameyo's unique customer service management tools, diverse product support units of the company were unified under a single Tech support umbrella. Providing remote routing services, Ameyo lifted the restriction of walled office for the support engineers. The Chennai-based software product company was able to prioritize customer calls and connect their best available agent ... Tags:Ameyo, Call Center Software, Wondersoft, Drishti
Ameyo Call Center Software Powers The First Directory Services Helpline Of Nigeria By: Drishti Soft | - Ameyo - the award-winning communication suite from Drishti becomes the technology behind the very first phone-based directory services in Nigeria - vConnect. The company was looking at advanced automation for complete customer interaction management.
Ameyo not just helped them consolidate their customer care processes but also helped them create new business opportunities. Transcending from the existing disparate business applications to a more homogenous contact center technology, ... Tags:Call Center Software, Ameyo, vConnect, Communications
Jyothy Fabricare Choose Ameyo As The Call Center Technology For Fabricspa Venture By: Drishti Soft | - Ameyo enables a centrally managed multi-site contact center network for 'FabricSpa' venture of Jyothy Fabricare Services Ltd (JFSL) - a subsidiary of Jyothy Laboratories Limited. The award-winning call center software from Drishti would be helping them in setting up their customer support centers across major cities in India for their premium retail laundry care services.
Philippines Based Call Center Doubles Business Within 70 Days With Ameyo As The Technology By: Drishti Soft | - Philippines based BPO - NCAS chooses Drishti's Ameyo as their call center technology. Instigating operations, the BPO was looking for a reliable solution that had complete features to power their outbound calling processes. Ameyo's capability to map to business processes enabled NCAS to harness productivity right from inception. The value delivered to their client resulted in nearly double the business within 70 days of starting operations.
Largest Maldivian Telco Selects Ameyo As Their Customer Interaction Technology By: Drishti Soft | - Ameyo - award-winning contact center software from Drishti is the technology powering customer support desk of Dhiraagu. The Maldivian telecommunications company chose Drishti's communication suite for implementing an advanced customer care solution to ensure personalized service to their subscriber base. Migrating from conventional boxed solution to a state-of-the-art call center technology Dhiraagu could very effectively manage their customer experience with Ameyo.
Ameyo Call Center Software Offers International Toll-free Service With Skype By: Drishti Soft | - Drishti-Soft announces availability of Ameyo - their award-winning call center software with Skype - the largest international VOIP communication service. Enterprises can now turn their customer care/ support center into a full-featured contact center with Ameyo along with an international toll free communication platform via Skype.
"Smart phones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support cente ... Tags:Ameyo, call center software, Skype, Drishti, communications
Ameyo Doubles The Customer Connect Rates For Symphony Bpo Malaysia By: Drishti Soft | - Ameyo, the IP-based call center suite from Drishti-Soft enables Symphony BPO in achieving a 200% efficiency increase for their customer contact processes. Powering some of their most critical client processes, Ameyo delivered significant productivity boost for the Malaysia-based BPO winning them appreciation from their customers.
As in the words of Ms Sunita Soyza, Director, CRM OB, Symphony BPO Solutions - "Our dialing processes relied much on conventional practices and we were ke ... Tags:Ameyo, Symphony, BPO, Contact Center Software
Ameyo Adds Technical Efficiency To Debt Collection Processes Of Shergroup By: Drishti Soft | - Shergroup India is the Indian wing of UK-based Shergroup Ltd. - sixth oldest law firm in the UK. With business operations ranging from business administration, legal processes, voice operations and IT & web solutions, the credit industry services company has built a strong customer contact unit at their India center. Ameyo - the award-winning contact center solution from Drishti-Soft is the technology powering this customer contact come care unit for Shergroup India.
Ameyo Enables Increased Contact Rates For Symphony Bpo Malaysia By: Drishti Soft | - Drishti's IP-based contact center suite - Ameyo IPCC enables advanced interaction management for one of the leading BPO's in Malaysia - Symphony. The outsourced call center had major business scaling plans in mind and was looking for a solution that would provide complete automation and integration between their telephony and applications infrastructure. Ameyo helped them upgrade from a tedious manual dialing process to a more sophisticated predictive dialing that helped them achieve efficiency ... Tags:Ameyo, Symphony, BPO, Communications Technology
Greenpeace Chooses Ameyo As The Solution Powering Their Contact Center By: Drishti Soft | - Greenpeace is an international NGO working towards the protection and conservation of the environment. The organization is funded entirely by contributions from individual supporters and foundation grants. For the same, they have a dedicated unit that establishes contact with the supporters to carry out fund raising campaigns and also undertake market awareness campaigns about environmental issues on an international scale. Ameyo, the award-winning contact center solution from Drishti-Soft is th ... Tags:Greenpeace, Ameyo, contact center, Communications Technology
Drishti Announces Out-of-box Integration Of Ameyo With Db 2 By: Drishti Soft | - Drishti-Soft announces support and tight integration between Ameyo - the all-in-one call center solution and IBM DB2 9 - a market-leading database solution. This interoperability offers a professional package to the customers wherein they get a high performing affordable solution. The integration between the two complementary products - Ameyo & DB2; allows contact centers to take advantage of best-in-class functionality offered by both suppliers. The customers can opt for a certified IBM databa ... Tags:Drishti, Ameyo, IBM, database Solution, Communications technology
Drishti And Orange Garden Indonesia Partner To Market Ameyo In Indonesian Market By: Drishti Soft | - Drishti-Soft Solutions - innovator of IP telephony and call center solutions, joins hands with Orange Garden Indonesia - a respected solution provider for enterprise communications. Under this strategic partnership, the companies bring forth a quality technology offering for the contact centers & enterprise segment of Indonesia.
Says, Dedy Dang, Founder & Director, OGI - "Our offering portfolio consisting of unified communications, Internet services, VoIP Telephony and managed serv ... Tags:Drishti, Orange Garden, Indonesia, Ameyo
Quick Heal Technologies Chooses Ameyo Ipcc As The Solution Powering Their Customer Interaction Cente By: Drishti Soft | - Gurgaon 18th August 2010: Quick Heal Technologies leverages Drishti's multi-award winning contact center solution - Ameyo IPCC to set up specialized customer interaction units across multiple locations in India. With Ameyo, the internet security products company planned to unify technical support, product-related query handling, purchase information delivery and license renewal queries into one automated system.
Drishti Powers Rural Voice Bpo Initiative For Rural Shores By: Drishti Soft | - Drishti-Soft Solutions becomes technology partners to Rural Shores, Bangalore. The latter is a Rural BPO firm that aims to promote rural-shoring of BPO operations by setting up business process outsourcing units and business centers across smaller towns and villages in India. Drishti"s multi-award winning customer interaction management suite - Ameyo becomes the preferred technology by Rural Shores for building voice capability into their highly successful BPO operations.
Drishti Powers Customer Care Center For Dial-an-auto Initiative By: Drishti Soft | - Drishti-Soft - a leading solution provider of communication applications becomes the technology provider for a unique business idea - Dial-an-Auto. Managed from a centralized control room, this auto-rickshaw service called Fata-Fat Auto Cabs is an initiative of Dhanda Autoneeds, Ludhiana. The idea behind this service is to provide a quick and hassle-free auto service to the commuters. Drishti's award-winning contact center solution - Ameyo becomes the technology behind the customer care center f ... Tags:Drishti, Customer care Center, Communications Technology
Ameyo Powers Critical International Inbound Processes For Mindeye Inc Bpo By: Drishti Soft | - Drishti-Soft Solutions becomes technology partners to MindEye Inc. The BPO was earlier operating on an open source product that was hardly reliable for their critical customer support processes. Ameyo IPCC gave them not just the reliability but a plethora of advanced capabilities that empowered MindEye to serve their customers better. In the process, Ameyo beat solutions from prime competitors for the flexibility and quality at a budget cost where most leading solutions fails especially for mid ... Tags:Ameyo, Communications Technology, MindEye, BPO, Inbound Processes
Drishti Launches Interactive Broadcast 2.0 By: Drishti Soft | - Drishti-Soft announces Interactive Broadcast 2.0. This is an innovative voice broadcasting module of their multi-award-winning IP-based contact center solution Ameyo. The module provides voice broadcast or voice message blasting campaigns wherein a pre-recorded phone message is sent to thousands of phones from a targeted dialing list. Further, customized IVR messages can also be broadcasted and the recipient's response can be recorded. Drishti adds ease-of-use to the application through a GUI-ba ... Tags:Drishti, Voice broadcast, call blasting, Ameyo
Drishti Launches Ameyo Pace - The Successor To Predictive Dialing By: Drishti Soft | - Ameyo PACE, Pro Active Connect Enhancer, is the latest innovation from Drishti Labs. It is a software module that works in conjunction with the Predictive Dialer and helps businesses to enhance the end results by adding intelligence to the overall process of outbound dialing. With PACE, the campaign manager can configure a smarter contact strategy based on various advanced parameters including customer segment and interaction history.
Ameyo Ipcc Enables Hosted Deployment In Japan For Multiple Call Center Sites In Philippines By: Drishti Soft | - PIMS is the call center of IPS - a leading Japanese conglomerate. With diversified business, PIMS call centers have telemarketing force for Japan, USA and Hong Kong. With three centers in Philippines, they also offers account management and customer support services along with technical facilities at the Makati center. Drishti's IP-based Contact Center Suite Ameyo powers both inbound and outbound processes of PIMS and have been their preferred technology solution for over 2 years now.
Drishti Makes Advancements To Web Access For Easier Application Collaboration By: Drishti Soft | - Drishti-Soft Solutions announced enhancements in the Web Access API of their award-winning Ameyo Contact Center Suite with addition of customer management capabilities. These new APIs would come handy in exposing customer management interfaces to any third party application. Consequently, Ameyo becomes more integration-friendly and better equipped for application collaboration.
Drishti Offers Custom Contact Center Solutions For Tier Ii And Iii Regions By: Drishti Soft | - The Indian BPO industry is slated to rise to a whopping 220-280 Billion USD by the year 2012. This would generate approximately 2 million direct jobs. This vast opportunity can be capitalized only if the Indian contact center industry penetrates deeper and reaches Tier II and Tier III segment. Moreover, there is a greater need of development in these regions. Penetration of technology would help develop the ecosystem required for the BPO industry to flourish. Drishti introduces special product p ... Tags:Ameyo, contact center solutions, Kladeo, Communications Technology
Ameyo Adds Business Intelligence To Customer Service Goals Of Applect Learning Systems By: Drishti Soft | - Applect Learning Systems - a group venture of Naukri.com is a leader in educational content development for K-12 segment. The enterprise has a huge client base in the student users of their e-learning website where Students use various paid as well as free self-learning educational services. Applect as a business strategy keeps a track of all the free as well as paid users and creates prospective user lists for telemarketing campaigns. Drishti integrates business intelligence to their marketing ... Tags:Ameyo, Customer Services, Applect, Communications Technologi
Drishti's Ameyo Ipcc Penetrates Deeper In Sme Call Center Market In South India By: Drishti Soft | - SIVISIS BPO Chennai, chooses Ameyo IPCC- Drishti's multi-award winning communications suite as the technology powering their processes. Ameyo's low total cost of ownership coupled with a highly advanced feature set makes it a cost-effective end-to-end solution for contact centers. Drishti became the right technology partner for SIVIS since the solution could be implemented within no time and helped them achieve optimal productivity and meet the SLA's from day one.
Qdf, Philippines Adopts Drishti's Ameyo Technology To Manage Ofcom Regulations Compliance By: Drishti Soft | - Drishti-Soft enables Quinn Data Facilities (QDF) Inc., Philippines to effectively comply with Ofcom regulation while maintain an aggressive call pacing ratio. The next-generation ITES Company opts for a smarter technology solution to manage a business lead while following the norms laid down by Ofcom. With an intelligent technology like Ameyo, QDF experienced a growth of over 200% within 12 months of deployment.
Drishti Launches Ameyo Ensure For Next Generation Insurance Selling Enterprises By: Drishti Soft | - Insurance is a whopping USD 41 billion industry in India. Over the past few decades, Insurance has become more of a commodity with selling processes growing more aggressive than ever. According to IRDA (Insurance Regulatory Development Authority), new businesses done by insurance companies in India have grown up to 22% in the last fiscal. However, organizations where insurance is not the core business, such as in the automobile or healthcare industry, are facing an impending loss of market share ... Tags:Contact Center Software, Communications Technology, Insuranc
Drishti Launches Ameyo Web Access 2.0 By: Drishti Soft | - Drishti-Soft announces the launch of Ameyo Web Access 2.0. This browser-based application from the house of Drishti is a single window agent workbench specifically designed to provide a simple yet powerful answer to the needs of a call center agent. Ameyo Web Access 2.0 not just increases the efficiency but also helps reduce average handling time of the agents. Developed using Rich AJAX and JavaScript platform, the interface is easily adaptable for complex processes of enterprise communications ... Tags:Ameyo, Contact Center, Communications Technology, web acces
Drishti Powers India's First Mobile-based Infoline For Farmers By: Drishti Soft | - Drishti-Soft becomes technology partner for a robust information system targeting rural India. More than 72.4% of Indian population lives in rural areas. Even with a literacy rate of as high as 65% in the rural areas and increased subscription of mobile services, a mass-reach information system is yet to become a movement. Such a system would require a simplified, cost-effective and relevant solution that can lead to a better tomorrow.
Drishti"€™s Ameyo Communication Suite Integrates With Sugarcrm By: Drishti Soft | - Drishti-Soft Solutions' award-winning Contact center software Ameyo integrates with SugarCRM. The communication suite includes default CRM that fulfilled the requirements of basic customer information and call back management functionality. However, complex information flows were a challenge that required a more advanced application.
As the needs and complexity of customer interaction and management in any business increased, automation became necessary. Data management became compl ... Tags:Drishti, Ameyo, Communications Technology
Ameyo Helps Reduce Call Center Agent Fatigue By: Drishti Soft | - Ameyo - the award-winning Contact Center Suite (CCS) from Drishti-Soft encompasses Agent Greetings features that helps reduce the monotony in agent pitch. In a call center, an agent usually takes approximately 200-300 call per day. The initial pitch for each call remains the same with the agent introducing themselves and their department to the customer.
Ameyo Platform Enables Leading Isp Achieve Easy Scalability And Enhance Customer Support By: Drishti Soft | - Beam Telecom chooses Drishti"s Ameyo Contact Center Suite as the technology powering their customer care unit. The Hyderabad-based leading ISP initially required a call center solution to run basic customer care & support center. However, Ameyo CCS exceeded their expectations and through its comprehensive feature-set, Ameyo helped Beam telecom achieve a new level in customer care that translated to increased business for the ISP.
Drishti Redefines Contact Center Supervision And Sla Monitoring With Ameyo By: Drishti Soft | - Drishti-Soft has launched new supervision interface which promises to not just simplify but magnify supervision capabilities for call centers. The advanced supervision interface presents user, campaign/ process and system level data in an easily interpretable and user-friendly graphical display.
As Nayan Jain, CTO, Drishti-Soft explains "Advancements in the supervisor screen would enable a contact center supervisor to analyze the productivity data presented intelligently in pie ... Tags:Contact Center, Ameyo, Call Center Software, Communications
Ameyo Gears Up Outbound Capabilities With Highest Quality Cpa Results By: Drishti Soft | - Drishti-Soft Solutions gears up the Call Progress Analysis (CPA) capabilities of their award-winning contact center suite - Ameyo, for offering enhanced contact rates adding value to outbound processes.
Call Progress Analysis is an automated call classification process by which an application can automatically detect the 'type of device' that answered the call (live person, voice mail system, answering machine, fax machine, etc) rapidly and accurately.
Ken-tech Bpo Now Powered By Drishti's Award-winning Ameyo Contact Center Suite By: Drishti Soft | - Ken-Tech Data Ltd. - a leading IT Services firm based out of Nairobi, Kenya deploys Drishti's Ameyo contact center software for optimizing their BPO and Contact Center processes. The innovative technology platform by Drishti-Soft Solutions powers the customer interactions at BPO and call center divisions of Ken-Tech.
Ken-Tech was looking for an adept technology for their business processes. After a careful analysis of the product, they found Ameyo communication solution the perfect ... Tags:Drishti, Ken-Tech, Ameyo, Contact Center Suite, Predictive Dialer
The major challenges BPO Asia was facing were linguistic and agent skills management. Malaysia being a multi-cultural and multi-linguistic society includes English, Chinese, Malay and Tamil speaking locals. In addition the agent workforce is also segmented based on their command on the language.
Transgenez Partners With Drishti By: Drishti Soft | - Transgenez Solutions is a leading BPO providing outsourcing solutions for US, UK, and Australian processes. In response to the major concerns of present BPO industry of competition, quality maintenance and diminishing margins, Transgenez wanted to structure a high quality-focused offering to its clients. They wanted a complete solution that would enable optimal use of their IT resources with ease of maintenance.
Drishti And Outsourcesalesgroup Join Hands By: Shashank Shalabh | - Drishti Soft, a leading provider of communications solutions, and OutsourceSalesGroup, today announced a strategic partnership alliance to provide all-in-one, flexible and comprehensive communications solutions to North American call centers.
The partnership alliance aims at exploring the North American Call Center market in order to provide call centers, especially the SMB's, in the region with advanced, next-generation capabilities at affordable costs. Enterprises that want to r ... Tags:Drishti, OutsourceSalesGroup, Ameyo, Communications Technology
Drishti Launches Ameyo Care By: Shashank Shalabh | - Drishti-Soft Solutions, a leading provider of communications solutions, announces the availability of its advanced customer help-desk system, Ameyo Customer Care, with its all-in-one Ameyo communications suite.
ACC is a software solution designed to meet the most challenging aspects of customer support and helpdesk. It provides collaboration functionalities over the Internet, phone, SMS, and FAX with real time dashboard, Management Information System (MIS), escalation management ... Tags:Drishti, Ameyo Care, Communications Technology
Drishti Announces Availability Of Reportika With Dacx Ameyo Communications Suite By: Shashank Shalabh | - Drishti-Soft Solutions, a leading provider of Communications solutions, has announced the general availability of next generation call centre reporting application, 'Reportika', with its All-in-One Communications Suite- DACX Ameyo, to enterprises to help them manage reports efficiently.
Drishti's next-generation reporting tool, Reportika, enables contact centers to access and manage information in the most adept manner. The web-based interface allows managers and administrators n ... Tags:Drishti, Reportika, Communication Technology, Dacx ameyo
Drishti To Offer Web Callback Application With Dacx Ameyo By: Shashank Shalabh | - Drishti-Soft Solutions, a leading provider of Communications solutions, has announced that it will now provide Web Callback application with its All-in-One Communications Suite- DACX Ameyo, to enterprises to help them increase their conversion rates through the Internet.
Research has shown that customers prefer telephonic interactions over email interactions; they would not prefer putting time and efforts into contacting the customer care agent directly. Bill Gates has rightly said recen ... Tags:Drishti, Web Callback, Dacx Ameyo, Communication Technology
Drishti Launches Dacx Ameyo - Communications Suite For Contact Centers And Enterprises By: Preeti Gaur | - Drishti-Soft Solutions, a leading provider of communications solutions, announces the launch of an innovative communications suite for contact centers and enterprises. After the huge success of its flagship product DACX Contact Center Suite that has made Drishti a market leader, Drishti has launched a cutting-edge communications solution DACX Ameyo.
