Articles by James Stinson on ArticleSnatch.com

All Realities Coming Together to Form One

Tue, 17 Mar 2009 00:00:00 -0400

Without the universe (IT) there is nothing for the (I) to experience. The (I) would be floating in awareness, observing a timeless awareness - aware of nothing else. If there was no (I) would the (IT) even exist? If the universe is really just fluctuating energy waves it is our brain that converts them into observable, experiential matter. Without the observing (I) these universal energy states are nothingness (which is still really something!). The universe (IT) is a series of complex relationships (ITS) from the very tiny to the very large. Vibrating waves in other dimensions (according to string theory) form neutrons, protons and electrons. Neutrons, protons and electrons form atoms. Atoms form elements that make up the physical universe as well as life in the form of molecules that form DNA chains. The DNA has the intelligence or inherent knowing of life creation. The (presumed to be unconscious) elements of the universe come together to form a profound new living reality within it; the observing energy of the universe (I). The observer that must have been there all along comes to life. Together the (I) and the (IT) form an experience of observer and observed; **End Summary** Topics: communication]]> civilization]]> new reality]]>]]> About the Author: ]]> James Rick Stinson is founder of FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit FullPotential.com and join the community today.

3 Kinds of Meditation You Can Do Right Now

Thu, 19 Feb 2009 00:00:00 -0500

The following are three types of meditations I do almost every morning. If you have limited time in the morning you can do just one, or try to move through them quickly. I find that by doing them consistently I require less time to do them. But if I let a few days go by without doing them I need more time to focus, slow the mind down and do them properly. As for your posture - the important thing is that your back is straight. You can do these meditations lying down but its easier to fall asleep especially if you're doing them first thing in the morning. So I suggest finding a comfortable way to sit up straight, even if you need a little back support. Sitting cross legged or with feet flat on the floor is up to you. 10 SECOND BREATHING MEDITATION The 10 Second Breathing Meditation is quite simple - simply focus on your breath for 10 CONSECUTIVE breaths without thinking of anything else. **End Summary** Topics: meditation]]> health]]> well-ness]]> meditating]]> ahm]]> ohm]]>]]> About the Author: ]]> James Rick Stinson is founder of FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit FullPotential.com and join the community today.

Time to Go Within the Self

Thu, 19 Feb 2009 00:00:00 -0500

I predict that people will some day invest as much time going within as they do living 'out' here. It seems a person awakens proportionate to the amount of time they spend in silent introspection, therefore in order for society to progress it is vital that outward action is balanced with silent self study. I'm not defining progress as economic or technological advancement though surely there will be great advancement in these areas as well; there is a direct correlation between creativity / innovation and introspection; between prosperity and asking the right questions. The kind of progress I'm talking about however in the realm of peace and love. A spiritual unity that will arise as greater understanding of the self increases. An awakened consciousness on mass scale will allow people everyone to have open discussions about their Ego / personality and it's curious nature at an early age. New generations will take for granted the fact that confused Ego's used to grow up and dominate society. That there was a time people used to sit and stare outwardly for hours at a TV, rather than sit and staring inwardly for hours at their self. **End Summary** Topics: perspective]]> looking inside]]> introspection]]> sprituality]]>]]> About the Author: ]]> James Rick Stinson is founder of FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit FullPotential.com and join the community today.

Reality is Whatever You are Aware Of

Wed, 11 Feb 2009 00:00:00 -0500

Nobody ever taught you as a child to be curious - you were simply OPEN to what reality could be and because you didn't really know - anything was possible. A young reality is a magical place. From the time you were a child your greatest quest has been about discovering what is true. As time goes on you discovered what you considered to be 'hard truths' about reality - people dying, people lying and people hurting...you formed beliefs about these truths and that became your new reality. The more beliefs you established about your reality the more this became your internal reality. After early adulthood - most early formed beliefs become like hardened concrete and change relatively little over the course of life. There are two exceptions: If the life experience shatters hardened beliefs to rubble or if a person continues to seek truth and keeps their belief structures 'wet' so to speak, they are always open to change. Another word for beliefs is rules. You setup rules to help you navigate reality more effectively. **End Summary** Topics: perspective]]> self-improvement]]> spiritual guidance]]> changing your view]]> positive]]>]]> About the Author: ]]> James Rick Stinson is founder of FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit FullPotential.com and join the community today.

How to Balance the 6 Major Life Areas for Greater Well Being

Wed, 11 Feb 2009 00:00:00 -0500

Every day is a balance. Nutritionists suggest that you eat a variety of fruits, vegetables and proteins to make sure your body is getting all the essential nutrients and building blocks for your body. This same strategy is also important for other areas of your life as well. For example are you giving proper focus to your physical, mental, spiritual, social, emotional and financial well being or is the focus disproportionately invested into just a couple areas? Are You Neglecting an 'Essential' Area? Do you feel you are neglecting other important areas of your life? If so why? Many times people 'know' they should be focusing on another area and they are 'trying' but then they 'RATIONAL-LIES' (make up a story to explain their behavior) why they can't put the effort into it they know they should. The Six Major Areas of Life are Essential for Well Being The reason why its so important to evaluate your life regularly based on these six major areas is because they are all essential to your well being. This fact is self evident - try to neglect any one area and your entire system suffers. **End Summary** Topics: self-improvement]]> balancing your life]]> finding balance]]> well-being]]>]]> About the Author: ]]> James Rick Stinson is founder of FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit FullPotential.com and join the community today.

Steps to Great Customer Service

Mon, 09 Feb 2009 00:00:00 -0500

More and more companies are discovering the benefits offered by outsourcing contact centers to the Philippines. Even if these contact centers offer cheaper labor costs, superb customer service should never be forgotten along the process. To ensure this, the following steps may be undertaken. Empower the employees to work superbly. Excellent customer service is a matter of culture. If this culture is developed in the organization, well and good, it will reap its benefits in terms of better satisfaction of customers and the better reception of people to the company. In addition to this, the employees are usually the ones who directly work with customers in the delivery of customer service. Hence, if they are not prepared, then the customers might never come back again. Make information readily available in the organization. In this generation, information has become very powerful and at the same time, it has become way easier to acquire thanks to the Internet. The information found in the Internet, however, tend to be not very fresh. In addition to that, there are employees who do not know where to turn to in the Internet to acquire important information. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Making Every Motion Count

Mon, 09 Feb 2009 00:00:00 -0500

I was playing soccer yesterday across a full field. The game was more than half over and I was feeling quite winded. I thought to myself I did a lot of running around and felt tired but did I really concentrate on making a goal with every effort? If I wasn't I was essentially wasting energy for no reason. And I thought about it and many times I was just happy to defend and get the ball further up field. I hadn't really made a conscious effort to make every motion count. And as I looked around I could see that most everyone else (especially on my team because we were getting slaughtered) had not made a conscious effort to make every motion count. They wanted to win, but they were not playing to win. Of course half the fun of playing a sport is the experience of it - but in any competitive sport you are playing to win. And winning consists of making every motion count towards a goal. You have to be conscious of what you're doing and it has to be in alignment with making that goal. **End Summary** Topics: Self-Improvement]]> goal setting]]> reaching your goals]]>]]> About the Author: ]]> James Rick Stinson is founder of http://www.FullPotential.com - A Global Community for Positive Change, with hundreds of free videos and articles on cutting edge personal development. For the latest visit http://www.FullPotential.com and join the community today.

Philippine Call Centers and Government Support

Sun, 24 Feb 2008 00:00:00 -0500

The economic life of the country is always tied up with its political life. In the Philippines, the boom in the call center industry is being developed and supported by the government. In fact, the growth of the call center industry is in part because of the support of the Philippine government. Call centers provide an alternative for Filipino professionals to work in the country instead of working abroad. The call center industry has grown so much since 2001. Currently, there are more than 100 call centers spread out through different cities all over the Philippines. Although Metro Manila houses most of these call centers, a number of them have decided to locate in the Philippine provinces in the North and in the South. The provincial cities where call centers are located include Baguio City in the North; Clark Field, a former US military base converted into an economic center; Subic Bay Metropolitan Area, another former US military base; Cebu City, and Davao City, the queen city in Mindanao. This decision is because labor costs in the provincial cities are even lower than in Metro Manila. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Outsourcing Call Center to the Philippines

Sat, 09 Feb 2008 00:00:00 -0500

By outsourcing call centers to the Philippines, companies and corporations in different countries all over the world can save as much as half of their costs in labor. The amount saved can then be diverted to capitalization and the development of additional resources that can be used by the company. Cost savings is but one of the potential of call centers in the Philippines. By outsourcing call centers to the Philippines, companies can take advantage of the excellent English skills of Filipinos as well as their ability to deliver good customer service. Philippine call center agents do have a strong customer orientation. Together with other business process outsourcing outfits, call centers have been growing exponentially to as much as 70 percent since the year 2000. Because of the strong customer-orientation of Filipinos, customers calling the call centers can receive amazing service and their issues and concerns will be addressed. Of course, corporations do not want to compromise their customer service because the customers are their lifeblood. If the customers do not receive good service, they will transfer their business elsewhere. The English language skills of Filipinos are at par with the rest of the English-speaking world. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Outsource Your Call Center to the Philippines

Sat, 09 Feb 2008 00:00:00 -0500

The Philippines is being viewed as the second destination of choice for call centers all over the world next to India, which is the biggest player in the outsourcing industry. This is because of the cheap cost of labor in India coupled with the information technology skills of Indians. The Philippines, however, is quickly catching up with the gap because of the increasing labor in India and the increasing capabilities of Filipino call center agents and the technology skills needed in maintaining call centers and its IT infrastructures. In fact, several Indian call center companies have set up a subsidiary in the Philippines to boost the capabilities of the call centers in India. Through this strategy, companies that outsource their customer contact center can maximize profits and minimize costs. Another benefit of outsourcing to the Philippines is the loyalty of call center agents to their companies. Attrition rate in India is around 50-70% because of the high level of competition among call center agents. In the Philippines, the attrition rate is way lower. Such loyalty benefits the company over the long run because the agents can increase their level of skills and know-how of the accounts they handle. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Dealing with Customers on the Phone

Sat, 09 Feb 2008 00:00:00 -0500

Customers are the lifeblood of any business. Without them, the company would have no reason for existence. Hence, the customers should be treated as courteously and as special as possible. In Philippine contact centers, this is being practiced so that their clients would be as happy as their contact center agents are. Customers would also do well to understand the customer service process on the phone. This way, they would be able to deal with phone officers better with their expectations in check. Phone officers in the Philippines are always on the go in understanding their customers better. This requires good listening skills and intelligence. After all, how can a customers concern be resolved without technical expertise? The primary purpose of customer service is to look into the problems of customers and provide the solution, whether it be complaints management or sales the basic principle is the same and the customer should walk out of the phone happy because he got what he needs. Contact center agents in the Philippines receive training in enhancing their English language listening skills to deal with different accents from customers. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Technology and People for Excellent Customer Service

Tue, 05 Feb 2008 00:00:00 -0500

Customers are at the heart of the products or service being provided by companies and organizations worldwide. As such, customers need nothing but the best customer service there is. This is also the reason why the Philippines is being considered as a prime destination for offshore call centers. They are inexpensive yet at the same time, the level of service being delivered is excellent. Because of this amazing level of service and the cost savings generated by companies, call centers in the Philippines have grown in the last seven years. Customer service entails understanding the needs of customers and providing for these needs in accordance with the policies and specifications of the company. In some cases, call center agents have to deal with customers that are irate and upset over the company. Effective customer service also helps convince customers see the benefits of using the services of the company. Retaining customers also contributes to the savings of companies. In order to effectively provide service to customers, companies need at least two things excellent people and technology. Companies need to hire the best people available in the market. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

What Makes Philippine Call Centers Dynamic?

Mon, 04 Feb 2008 00:00:00 -0500

The global market for outsourcing and offshore services is very competitive. Yet, Philippine call centers and other outsourcing companies are able to grab a bigger percentage of the world market since the year 2000. The good results for the country are the economic boom being experienced and the increase of job opportunities for the labor force. Call Centers have sprouted everywhere in Metro Manila. Most of them are located in business centers such as Ortigas Center in Pasig, Eastwood Cyberpark in Quezon City, the Central Business District of Makati City, and several other areas in Pasay City and nearby areas. Call Center agents tend to be young professionals who are starting their way into the corporate ladder. As such, they are ambitious, dynamic and willing to give their best shot in working for these companies. In 2001, there were only about 2,000 call center employees. Who would have thought that such a number would grow exponentially to around 200,000? As businesses from the United States, Australia and Europe continue to outsource basic services to companies in the Philippines, the outsourcing industry in the Philippines, call centers particularly are looking forward to several more years of growth. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Call Centers and the Situation of the Philippines

Fri, 01 Feb 2008 00:00:00 -0500

As a developing country, the Philippines is prone to several political and economic instabilities. The world often hears about a bombing in Metro Manila, terrorist activities in Southern Philippines or even coup d etat here or a mutiny there. As a result, tourists and visitors to the Philippines often get discouraged to push on with their trip. In worst cases, this image of the country as politically and economically unstable undermines its drive to enhance its image as the destination of choice for companies wishing to outsource their customer service, particularly, their contact center. Generalization is always a difficult process to undertake. If a particular unrest occurs in Southern Philippines occur in Davao City, a city in the southern part of the Philippines, does that mean that the whole Philippines is exploding like a time bomb? If an incident of racism occurs in a southern State, does that mean that the whole United States is a racist country? This is hardly the case! At times, a lot of businesses make the mistake of prematurely concluding that the Philippines is in a state of unrest because of a small incident disturbing the peace of a segment of the society. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Professional Development in Philippine Call Centers

Fri, 01 Feb 2008 00:00:00 -0500

There are several people in the Philippines and elsewhere in the world who consider call center careers as a last option career direction. These people tend to have lofty dreams for themselves. Not only that, they expect to land in the best jobs with the littlest effort possible. Such kind of wishful thinking does not work at all. There are also people who view the call centers and the business process outsourcing industry negatively. These people need to take a different perspective from what they have been thinking about. After all, the call centers are making it possible for customers all over the world to have a place where they call and resolve some of the issues they are facing with the products and services that they purchased. For professionals, the major objection in considering call centers as a career of choice is the fact that there seems to be no professional development in the industry. All that agents ever do is to answer calls and talk to customers who are irate and frustrated over something. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Competitive Advantage of Philippine Call Centers

Fri, 01 Feb 2008 00:00:00 -0500

The call center industry in the Philippines is on the go. After its humble beginnings, it has become one of the primary industries showing strong growth potentials and revenues. As such, it has helped provide jobs for Filipinos and at the same time enabled companies all over the world to save as much as 50% to 60% on their labor costs. What made the industry achieve such a great growth rate in less than ten years? Philippine call centers provide support in business operations and processes, technologies being used by businesses, and in delivering excellence in the operations of the customer service of companies from all over the world. Through Philippine call centers, businesses were able to improve the levels of their revenue, the management of their profit margins, as well as the relationships that they had with their customers. With over a hundred call centers in the Philippines, foreign companies do have a choice on the service provider that they can contact. Some of these call centers in the Philippines have global operations. Others have main offices in the United States, Australia, or other parts of the world. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Philippines in the Outsourcing Market

Fri, 01 Feb 2008 00:00:00 -0500

Although India has been found by Duke University to be the preferred provider of call center services, most companies from the United States and other developed countries have discovered the Philippines as a very good alternative. This is because of its low cost and its army of excellent call center professionals. Business operations in developed countries require skilled workers who have the capability in working with computers while at the same time talking with customers on the phone, diagnosing their problems and helping provide customer service. The good educational system of the Philippines, including its culture is making it as an attractive alternative to India for call center operations. The advantage of the Philippine call center industry boils down to two things: one is the cultural affinity of the Philippines with the United States and the loyalty of Filipino employees to their employer. The United States has colonized the Philippines at the beginning of the twentieth century and established the educational system of the country. In the process, they were able to transmit the use of the English language as well as different facets of culture and technology. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

The People Behind Philippine Call Centers

Fri, 01 Feb 2008 00:00:00 -0500

Jobs at Philippine call centers have been filling up like hotcakes. There has been continuous recruitment and hiring since the birth of the call center industry in the Philippines more than five years ago. From a measly number of a few thousand employees in the year 2000, the call center workforce in the Philippines has grown exponentially and grew to 200,000. That is an amazing number of employees yet as the sector grows in the next few years, this number is even expected to increase to around one million in 2010. Filipino young professionals are looking for good employment today. Since the Philippines is a developing country, more often than not, employment prospects are not very good and salary levels are not very high. Due to offshore call centers, however, these young professionals now have a better option for employment. The applicants for call center jobs are usually college or university graduates who took up different courses of study in College. These graduates may have background in business, in the social sciences, and even in economics and accountancy. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Improving Call Centers in the Philippines

Fri, 01 Feb 2008 00:00:00 -0500

The IT outsourcing industry in the Philippines is not as robust as the business process outsourcing industry. This is because it does not have a high number of IT graduates to fill the need of the market. Yet, the imperative of the industry is for IT companies to deliver IT projects from various clients from all over the world that are considered high quality. Such projects should also fit within the budget of the clients and the time frame that they specified. There are now a lot of IT graduates from the Philippines. A lot of these IT graduates, however, tend to find jobs abroad instead of in the Philippines. As such, what the Philippines need is to strengthen the IT industry and the capabilities of prospective IT professionals. The BPO industry, on the other hand, especially the call centers in the Philippines are still showing a steady sign of growth. There are, however, several observers who pointed out a rising shortage of quality call center agents to fill the need for skilled call center agents. There are also those who say that the quality of the English skills of the latest members of the call center workforce is declining. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

The Philippines and the Global Outsourcing Market

Fri, 01 Feb 2008 00:00:00 -0500

Large scale enterprises are not the only ones who have discovered the benefits of outsourcing their business processes. In fact, because of the leaps and bounds made by the Internet, even small and medium scale enterprises have joined the outsourcing bandwagon. As a result, they are raking in millions of dollars in terms of productivity outputs and cost savings. More often that not, these companies found in developed countries outsource their business processes to developing countries, where labor costs are way lower and where there is an abundance of people with good English skills. These countries include the Philippines, which is slowly taking a bigger share of the global outsourcing market. The global outsourcing market is divided into the Information Technology (IT) outsourcing and the Business Process Outsourcing (BPO). The former kind of outsourcing was more popular in the first boom of the dotcoms in early 2000. In this model of outsourcing, multinationals have relied on the skills of IT professionals from developing countries such as the Philippines. The IT infrastructures of the companies were managed no longer by in-house IT personnel but by people whose offices are located abroad. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Cultural Training in Philippine Call Centers

Fri, 01 Feb 2008 00:00:00 -0500

One of the difficulties in providing cross-cultural customer service is, well, cultural barriers. Oftentimes, there are connotations of words, metaphors, and idioms that are not being shared by different cultures. Thankfully, however, Philippine call center agents are very adaptable. It helps that ten percent of the whole Filipino population is working abroad. As such, Filipinos in general do have access to different cultures in the Middle East, in Europe, and in the United States among others. Nonetheless, there are still a lot of cultural barriers that have to be surmounted. The very first indication of cultural barrier is, of course, in the language being used by one country. The Philippines is very much attuned to the culture of Western countries, especially to the United States. This is because the country has been colonized by Spain for more than 300 years while the United States stayed in the Philippines for 50 years. Although this is the case, there are still different issues that have to be addressed by these call centers. As such, Philippine call centers work hard in providing cultural training to their agents. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Dealing with Irate Customers the Filipino Way

Fri, 01 Feb 2008 00:00:00 -0500

Thomas, a call center agent in Manila greeted the customer and he was greeted back with a shout from the customer: Ive been ten minutes on the phone and I have an urgent concern! (curse!) I dont like your product! For a seasoned agent in the call center industry, such an incident is already commonplace. Even the best of products and services may experience occasional problems and glitches. As such, it would be important to get the assistance of customer service. Thomas and a whole lot of Filipino call center agents deal with irate and rude customers on a daily basis. It is stressful work and sometimes, it drains the energies away. Yet, agents could not and should never quench fire with fire. Instead, Philippine call center agents use their natural penchant for hospitality and accommodating character to help an irate customer. Irate customers do not become irate over nothing. Somebody could have promised them that they would get a promo but they did not. Perhaps, they were told their application was approved but it was not. Or perhaps, a customer service officer said he will solve the customers problem but the problem persists. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Empowering Philippine Call Center Agents

Fri, 01 Feb 2008 00:00:00 -0500

In the drive to improve performance and the bottom line, organizations, call centers include, tend to forget that their people are their best resource. It is good to bring in addition resources, motivate people to perform more or sell more. Without the necessary motivation, however, all of these will just fall on barren soil and will not yield richly. The call center industry in the Philippines has been investing on its most important resource people. They are the ones on the frontlines: they answer calls from customers with different moods, they process requests, they provide their time and their skills for the benefit of the company they work for and for the customers that purchased the products and services of the company they represent. The first empowerment that call center agents receive, of course is the basic training in handling calls and using the computer systems being used to provide service to customers. Although Filipinos are generally considered to possess the strongest English skills in the region, the regional accent needs to be toned down so that customers from different parts of the world can understand them. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Information Security in Philippine Call Centers

Fri, 01 Feb 2008 00:00:00 -0500

The Internet has promoted the interconnectivity and enhanced communication among people who may be located on the other ends of the globe. Through emails and Voice over Internet Protocol, it has become cheaper for a person in the United States to call a person in the Philippines. This has made it possible for the customer service of multinational companies to be outsourced to another country such as the Philippines. Off-shoring has made it possible for companies to save money on their labor and operational costs, which in turn enables them to increase capitalization and improve their products and services. One of the concerns, and objections of customers in outsourcing customer service, however, is the security of their contact details, especially those that pertain to their financial records and matters concerning their identity. They are right to be worried about it because the Internet has also made it possible for hackers and cheaters to take advantage of the information of people for the purpose of undue financial gain and fraudulent financial transactions. There are a lot of precious information that people are protecting. This includes credit card numbers, birthdates, full names, account numbers and PINs. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com

Employing Filipino Call Center Agents

Fri, 01 Feb 2008 00:00:00 -0500

Philippine call centers are on the lookout for the most excellent agents in the country. After all, it is a very competitive field. Fresh graduates of universities and colleges in the Philippines usually troop to call centers to get their first jobs and start developing their careers. Even professionals who are already in mid-life make the transition to the call center industry because of the prospect of better pay and better opportunities, and who can blame them for doing that? Given this competition in the labor force, it has been said that only about four out of every 100 fresh college graduates are accepted in call centers. The reason behind this is their failure to meet the entry-level requirements of the company that they want to work for. As a result of this trend, several observers have remarked that the Philippine might not be able to sustain the boom in the call center industry. After all, more call center agents will be needed by 2010 when the call center industry is expected to employ around a million employees. **End Summary** Topics: call center outsourcing services]]> call center outsourcing]]> philippine top call center]]>]]> About the Author: ]]> James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com