Articles by Justyn Hornor on ArticleSnatch.com

Choosing the Right College Major

Wed, 12 Aug 2009 10:49:48 -0400

As a parent, one of your greatest desires is to see your child succeed in college. As a student, going into the first year of college with confidence is priceless. Plus, having a successful first year propels you forward into a successful entire college career. The only problem is that many freshman begin college without any guidance, go through years of college with an "undecided" major, and end up spending more money than it's worth. This is where academic coaching comes in. A professional, qualified academic coach can give you the tools you need for an amazing first year. Whether you are a high school student seeking help before beginning college or a college student who has struggled through the first year with still no direction, here are three benefits you'll experience with academic coaching: Save Money It costs money to make money, and college is definitely a worthy investment. The only problem is when a student is unable to decide on a major and racks up enough college bills to last a lifetime. **End Summary** Topics: academic coach]]> academic coaching]]> college]]> education]]> success]]> tips]]>]]> About the Author: ]]> Lawson Coaching: Academic Coaching Offerings It's a Fit: Choosing Your College Major

Video Chat and Your Corporate Instant Messenger: An Appearance Guide

Wed, 05 Aug 2009 14:30:11 -0400

Using video chat as an alternative to paying for staff members to travel to distant locations for meetings is one of the ways that companies have cut costs in bad times. Despite the costs of setting up a system for these video chats, they often pay for themselves in less than one years time. Video chats are a good substitute for meetings because unlike emails or text chatting they allow for context. When you video chat two important aspects of human communications, tone of voice and facial expressions, are available. This decreases the chances of a miscommunication and makes a message more personal. Of course, since people can see you, extra concerns come into play. If you are worried about your appearance on your corporate instant messenger, try these tips. Tip One: Dress the way that you would for an in person meeting with a person of this level If you were meeting with a senior manager you would take the extra time on your look, wear you nicest suit and maybe get a fresh trim. Just because you are using a video chat on your corporate instant messenger does not mean that you should slack off. **End Summary** Topics: corporate instant messenger]]> video conferencing]]> business communication]]> tips]]>]]> About the Author: ]]> Corporate Instant Messenger Checklist Instant Messengers and Paragraphs

How Instant Messenger Clients can Increase Your Level of Communication

Mon, 03 Aug 2009 22:38:48 -0400

As the variety of instant messengers increases to offer customers and business persons different choices as to which to communicate online, it is becoming more and more difficult to keep track of all the different user names for each program. However, IM clients have risen to the challenge of keeping all account information in one place. IM clients are programs that allow a user to be logged into several email, social media, and instant messenger accounts at once. In one window, a user can have a conversation with co-workers and friends who are each using a different IM platform. Parent Login The IM client works by creating a 'parent' or master account for the user. Once the user has logged into the IM client program, they can then input their login and account information for each of the separate accounts. Afterwards, the IM client will then log in the user into each of these accounts every time the person logs into the master IM client account. Some of the instant messenger platforms that are included with most IM clients include MSN Messenger, AIM, Facebook Chat, and Google Chat. **End Summary** Topics: instant messenger]]> IM client]]> communication]]> tools]]> business]]>]]> About the Author: ]]> Instant Messenger Security Issues and Solutions What Instant Messenger Features are Important to You?

Eliminate Unnecessary Business Meetings with Business Instant Messaging

Sun, 02 Aug 2009 21:36:08 -0400

How many times have you traveled out of town by car or plane, stayed in a hotel room, possibly rented a car, got behind on your work at the office to attend a meeting which you later thought was short of informative? There is a better way. Business instant messaging has all the tools you need to eliminate needless travel. Some meetings can not be avoided. There are some meetings that have to be attended but may not be worth the time and expense required to get all attendees in the same physical location. Making use of business instant messaging is a smart alternative that saves all of the time and money that would otherwise be spent on travel and lodging. Employees can remain productive, not even leaving the office, and still participate in the meeting. Video/Voice Conferencing Many business instant messaging clients offer voice and video conferencing options that allow the same level of communication and response as being in the same room with the other people. Instead of having everyone traveling to a meeting, do a voice or video conference and quickly review the topic. **End Summary** Topics: business instant messaging]]> tips]]> tricks]]> business meetings]]>]]> About the Author: ]]> Business Instant Messaging: The New Business Meeting Business Instant Messaging is In

Why You Need a Secure IM Client

Fri, 24 Jul 2009 22:38:56 -0400

If you are searching for an IM client, you want to find one that offers everything you could possibly need now and into the future. One thing you donâ€™t want to forget about is security. Many people forget this detail because they are so caught up in finding all the features they want. While you need to get everything, you have to make sure that you end up with a secure IM client. Not doing this could end up in disaster. And that is not what you want! You need a secure IM client so you and every other user can be rest assured that their information is safe. The last thing you need is important information making its way into the wrong hands. This could lead to problems for you, your company, and maybe even some of your clients. Fortunately, a secure IM client can help you protect against this. With a secure IM client you can also create networks to ensure that employees are not communicating with those outside of the office. This is very important when it comes to security. **End Summary** Topics: secure IM client]]> business]]> security]]> tips]]>]]> About the Author: ]]> Secure IM Client The Benefits of a Secure IM Client

How to Successfully Change Your Career

Fri, 24 Jul 2009 21:17:28 -0400

The current economic state causing layoffs, cut backs, and downsizing is forcing many to go back to the career drawing board and for many that means going back to school. Perhaps you are still employed but have never been satisfied with your career and arenâ€™t quite sure what you want to do differently. Academic coaching with an emphasis on career change is the first step in realizing your goal of a new career. Why do you need an academic coach? An academic coach has the tools, training, and insight to help discover your hidden abilities and knows how they can be applied in the vast opportunities of the career market. The goal of academic coaching with an emphasis on career change is to help you KNOW about yourself and what your path is. **End Summary** Topics: academic coaching]]> academic coach]]> career coaching]]> career coach]]> tips]]> career change]]>]]> About the Author: ]]> Lawson Coaching: Academic Defined Highlands Company Battery Explained

Is Secure Instant Messaging Really Necessary?

Fri, 24 Jul 2009 12:12:53 -0400

It might seem like a no-brainer to use free instant messaging services. All businesses want to cut costs where ever possible. And if you use a public messenger, you get a lot of the benefits of instant messaging without having to pay for them -- benefits like fast and easy communication with other employees, collaborators, and clients. Instant messaging is just so much more efficient than trying to arrange face to face meetings all the time or even making a phone call. The problem with many public instant messengers is that they are not secure. They don't encrypt messages or files sent over the IM server, which means hackers can view the information. Also, since files can be sent through an instant messenger, viruses have access to the user's entire computer. Here are several threats involved in not having secure instant messaging. Threat #1: Worms Worms are a form of virus that can cause small to large problems alike. Unlike viruses, worms can enter your computer without a human action, such as opening a file. Worms can also multiply once inside your computer and send themselves out to those on your contact lists. **End Summary** Topics: secure instant messaging]]> business]]> security]]>]]> About the Author: ]]> Secure Instant Messaging: Protect Your Business Secure Instant Messaging: What a Relief!

Download Instant Messenger Programs: Employee Policies

Thu, 23 Jul 2009 19:14:48 -0400

When a company decides to download instant messenger (IM) programs onto their employee's computers in order to increase communication and efficiency, it is important that managers and supervisors sit down beforehand and draft a policy statement about instant messaging. Some of the things that need to be taken into consideration include downloads, allowable features, chat records, and buddy lists. The more clear the management staff is before the company workers are allowed to download instant messenger programs, the less confusion there will be. Be sure to tell employees what they can and cannot download through the IM client. Many contacts might send them music or other files not pertaining to work-related issues. Additionally, if the company is not using a secure or hosted IM client, then downloads may not be clean of trojans or viruses and employees need to be aware of that. Many enterprise IM programs that are made for use in the workplace allow the system administrator to chose which features each user is allowed to use. Extra features like video and voice chat, whiteboard, and voicemail can be chosen to be used by certain employees only. **End Summary** Topics: download instant messenger]]> business]]> tips]]>]]> About the Author: ]]> Download Instant Messenger Safety Tips Instant Messenger Tips and Tricks

Guiding Your Employees' Interactions

Mon, 20 Jul 2009 00:00:00 -0400

Guiding your employeesâ€™ interactions can be achieved much more efficiently with a business instant messenger. This service can aid in the process of acclimation of an employee or in the organization and communication of expectations. Management can increase availability and be more approachable in the eyes of the subordinates. Here are some ideas on how you can use a business instant messenger for communication within your company. Training A business instant messenger can be used to communicate during the crucial time between the ending of the training period and the end of the first year, which is the acclimation time of an employee, since the manager can continue to train while being more removed. A manager can also set goals for learning skills or techniques via the instant messenger. Quick Updates The two-word instant message can give guidance and improve productivity. A message stating "Need work," will allow an employee to get back to work faster than waiting for management to check email when there is time available to do so. A business instant messenger will save messages if someone is away from their desk. **End Summary** Topics: business instant messenger]]> tips]]> communication]]>]]> About the Author: ]]> The Many Uses for a Business Instant Messenger Business Instant Messenger Tips and Tricks

How Can Corporate Messaging Benefit Your Company?

Sun, 19 Jul 2009 00:00:00 -0400

Anything you can do to better your company is something worth keeping in mind. This is why so many are turning to the benefits of a corporate messenger. If you are unaware of what this can do for your company you are missing the boat. There are many companies that use a corporate messenger to communicate within the office, as well as with outsiders such as clients and vendors. Speed The number one benefit of a corporate messenger is its speed. If you want to quickly get in touch with a coworker you can do so by using a corporate messenger. The same holds true if you need to touch base with a client that is in your network. One short instant message and you will be well on your way to getting the answers you are after. Efficiency Another benefit of a corporate messenger to your company is how it can increase efficiency. You want your workers to spend the maximum amount of time improving themselves and the company. With a good corporate messenger you can be sure that this is happening. The way that employees work is important. **End Summary** Topics: Corporate Messenger]]> business]]> tips]]>]]> About the Author: ]]> Corporate Instant Messaging: Brosix is Great for Business Corporate Messenger: How to Get Employees Involved

Keeping Business Instant Messenger Business

Sun, 19 Jul 2009 00:00:00 -0400

You have spent a great deal of time creating an environment where your employeeâ€™s can share information openly. You have invested in the tools and created a culture of openness. You are proud to say that your staff are not just co workers, they are friends. 99 percent of the time you are very proud of that fact. 1 percent of the time it can be a bit unproductive. You want to be sure that these friends are working on their new business instant messenger, not planning the interdependantal picnic and softball tournament. A knee jerk company may not give these employeeâ€™s a business instant messenger because of this fear. You, youâ€™re smarter. You know how to use a little bit of finess. Here are some tips for encouraging your friendly staff to keep it work and not play. 1. Limit who can be on the buddy list. Sure, giving everyone leave to choose their own friends would be easier on IT, but the odds that it will be productive are slim. Assign users a friends list based on work group, job role and projects. That way they can chat, just with people they have actual business with. 2. **End Summary** Topics: business instant messenger]]> tips]]>]]> About the Author: ]]>

ADD Coach = Success!

Thu, 16 Jul 2009 00:00:00 -0400

One of a parentâ€™s greatest desires is to see their children succeed and become confident, productive adults. For children with ADD/ADHD, success in academic environments has added challenges. It is just as possible for students with ADD/ADHD to be successful, but traditional classroom methods are often counterintuitive to the learning style of ADD/ADHD students. Add to that the challenges of learning to balance the work load of college with new-found freedom and friends and a positive college experience can seem out of grasp. ADD/ADHD academic coaching is an effective tool available to parents of ADD/ADHD students to help increase their studentâ€™s chances of success and get more out of their college education investment. Building a Foundation for Success ADD academic coaches work with ADD/ADHD students' specific learning needs, beginning by laying a foundation for success that starts with defining goals. This is so essential; without goals, students tend to wander aimlessly taking more of an interest in fun than in getting the most out of their education. Helping students define the goals that their college education will help them to achieve establishes the motivation they need to succeed. **End Summary** Topics: ADD coach]]> ADD/ADHD coach]]> ADD/ADHD coaching]]> education]]> college]]> tips]]>]]> About the Author: ]]> Lawson Coaching: ADD/ADHD Coaching Lawson Coaching: Academic Coaching Offerings

Selecting an IM Client Starts with the Basics

Thu, 16 Jul 2009 00:00:00 -0400

Are you ready to select an IM client for your business? If so, you need to remember this one very important part: it all starts with the basics. You may want to spend your time thinking about all the advanced features and your many options. And soon enough you will be able to do so. But at the beginning of the process you need to focus largely on the basics. Not only do you want to consider the basics of each IM client, but you also need to look at your selection from a simplified point of view. Entirely too many people make this process too complicated. You should believe that there is an IM client out there that is perfect for you. The most basic thing that you can do is make a list of features that you want in your IM client, and then go out and compare all your options. You will probably find five to ten applications that look good from the start. But as you begin to compare what they offer to what you want, some of them will get crossed off the list. Another detail to consider is what your company wants and needs. **End Summary** Topics: IM client]]> business]]> tips]]>]]> About the Author: ]]> Business IM Client Support: Spam Blocking The Right IM Client is only a Step Away

What is a "Corporate IM Client"?

Wed, 15 Jul 2009 00:00:00 -0400

Although many people have not yet heard of a "corporate IM client", the safety and security it provides definitely makes it the future of instant messaging. It is a hosted program used for workplace or secure communication between co-workers, friends, clients, and family. In most cases, the program is exactly like a public instant messaging program (like AIM or Yahoo! Messenger), but only operates on a local or secure, private network on a server. All data is secure and authorized and users are offered more privacy. A corporate IM client is a great tool for employees and supervisors to send files, ask questions, and communicate effectively, all without leaving their desks. Employees can communicate with one another if they are across the hall or across the country from one another! There are many highlights that come with using a secure communication platform: 1.) Secure File Transfers: any files that are transferred between two parties are completely confidential and cannot be hacked into and stolen by anyone that the file was not sent to. 2. **End Summary** Topics: corporate IM client]]> business]]> security]]> communication]]> ]]>]]> About the Author: ]]>

Can an Instant Messenger Increase Responsiveness to Customers?

Tue, 14 Jul 2009 00:00:00 -0400

Customers are the reason that we are in business, and the revenue streams that keep us in business. In a market where you can be competing with hundreds or even thousands of businesses all over the globe, the product or service that you sell is probably not unique. That means if you want to attract, and keep customers you have to have good customer service. One important element of good customer service is responsiveness to customers in a timely manner. No one wants to sit around and wait for an answer. A company that can be responsive will have a happy client base. The question remains, how do you achieve that high level of responsiveness for your customers without incurring a lot of extra costs? The answer is with an instant messenger. Before you blow that possibility off consider the following: 1. An instant messenger allows clients to talk with your company in real time. Unlike email there is no delay in response. 2. An instant messenger will not waste your customer's time with hold. That means less annoyance and no cheesy hold music. 3. An instant messenger can have multiple windows of chat open at the same time. **End Summary** Topics: instant messenger]]> customer service]]> business tips]]>]]> About the Author: ]]> The value of an Enterprise Instant Messenger Downloading Instant Messengers: Beware Bad Sites

Instant Message Slang in the Workplace

Sun, 05 Jul 2009 00:00:00 -0400

In the decade or so that instant messaging has been widely used, a whole instant message slang language has developed, mostly using acronyms. It is a kind of shorthand that lets people symbolize commonly used phrases with just a few letters. IM slang can be fun, clever, or just plain efficient if used appropriately at work. Keep Your Audience in Mind A lot of the instant message slang is hard to figure out. If you throw in an AOTA (all of the above) or OTOMH (off the top of my head), you will probably lose most of the people you work with. In general, you will probably want to use IM slang sparingly with people over thirty-five, unless you know that the person is up on the lingo. Exceptions to this rule would be phrases that are commonly used as acronyms outside of the virtual world. Most English speakers would recognize things like TTFN (ta ta for now -- an acronym immortalized by Tigger), FAQ (frequently asked questions), or THX for "thanks." These would be appropriate to use with just about anyone and would add an informal air to your message. **End Summary** Topics: instant message]]> emoticons]]> tips]]> slang]]>]]> About the Author: ]]> Emoti-whats? Enterprise Instant Messaging: Practical Applications

Business Instant Messenger: Include Others When Choosing

Sat, 04 Jul 2009 00:00:00 -0400

Are you the person in charge of choosing a business instant messenger for your company? This can be a huge responsibility. Even though it may not seem like a daunting task, it definitely can be. Fortunately, there are other people you can rely on. In other words, you should never think that you have to choose a business instant messenger on your own. There are other people in your company, right? They can work along with you to choose the best option. Who should you turn to first? Obviously, you want to get the technology savvy employees involved. Do you have an IT department? How about software development? Anybody working in these areas will probably know a thing or two about finding the right business instant messenger. For this reason, they should be able to help you make this big decision. Of course, you should also include some people who will be using the application on a regular basis. Determine which employees will use this tool the most, and then ask them to help with the selection process. **End Summary** Topics: business instant messenger]]> tips]]>]]> About the Author: ]]> Business Instant Messaging Business Instant Messenger: What are you expecting?

Free vs Corporate Messenger

Fri, 03 Jul 2009 00:00:00 -0400

Instant messaging started out as a purely social means of communication. It probably became popular because there are several providers who let you use this service for free. Yet, the ease of use and the ability to get an immediate response have caused instant messaging to be used more and more in professional and business fields. With this development, new software has been created that allows businesses to control IM use in their companies, but unlike a personal messenger, corporate messenger is not free. Below is a list of some more pros and cons of both types of instant messaging clients. Pros of Free IM 1.) The most obvious advantage of using public instant messengers like Yahoo! or MSN is that they don't cost anything. 2.) Another positive is the ability to adjust privacy settings; for instance, you are able to block everyone who is not on your contacts list. 3.) You also have the ability to post your status as "away" if it is not convenient for you to IM at any given time. 4.) Users have access to a lot of people. 5. **End Summary** Topics: corporate messenger]]> pros and cons]]> tips]]>]]> About the Author: ]]> How to Remain Productive with Corporate Messenger Advantages of Using a Corporate Messenger

Business and Pleasure: The Case for Separate Instant Messengers

Thu, 02 Jul 2009 00:00:00 -0400

In a world where, for many people, the workday never ends, keeping business and pleasure separate may not be a consideration. That level of compartmentalization may actually seem counter intuitive. There is however, a time and a place for everything. Keeping work and play apart is not always practical. Paying for a second cell phone to have a work only number is an expense that few are willing to incur. Your instant messenger program however has no such cost restrictions. That means there is no reason why you canâ€™t keep them separate. The only question left is why should you? There are many good reasons for separate instant messengers. The chief reasons are: 1.) You can be assured not to get late night messages about tomorrowâ€™s project meeting. 2.) You will never mistake "Sue" the project manager in accounting with "Susie" that cute girl you met last night. 3.) If you happen to instant messenger under the influence, you wonâ€™t accidentally quit your job, or volunteer to take on the janitorâ€™s job. 4.) You can have a completely silly screen name on your personal account. **End Summary** Topics: instant messenger]]> business]]> tips]]>]]> About the Author: ]]> The Value of an Enterprise Instant Messenger Instant Messenger Do's and Don'ts

Business Instant Messenger and Features: When Do You Have Too Many?

Wed, 01 Jul 2009 00:00:00 -0400

One of the major arguments against using instant messengers for business is the potential for distraction. Managers have visions of their employees using company time to send videos of funny faces to each other. Not exactly the intended use of the video conference feature. Of course, the likelihood of that happening depends greatly on whether or not your business instant messenger has a video conference feature. That begs the larger question, what features do you really need in a business IM? Before you rush to answer, realize that this is an organizational wide question. One person should not, and really can not answer it effectively. In order for any groups to answer a complex question they need to have common ground. In this case, that is a common set of questions to answer. Some of the questions you may want to consider for deciding on necessary features in a business instant messenger include: #1 - How will we be using this business instant messenger? Will it be in house, with external vendors or with our clients? #2 - Will the IM be used near or far? **End Summary** Topics: business instant messenger]]> tips]]> features]]>]]> About the Author: ]]> Business Instant Messenger: What makes it secure? IM's and Start Up's

How to Use Business Instant Messaging Effectively

Tue, 30 Jun 2009 00:00:00 -0400

In order to bring business instant messaging into a company's workplace, there are many steps that need to be taken in order to ensure that the IM client is used to its full potential. Before having the program installed on all employee's computers, be sure to set-up some guidelines and rules to make sure that employees do not abuse the privilege of IM during the workday. In addition, it is also important that everyone is educated on the benefits and uses of business instant messaging and how it can be used in the workplace. Some employers prefer to have an instructional meeting about how IM can be used specifically in their company, whereas others use online tutorials or let employees learn how to fully use the program and its capabilities. Guidelines Some guidelines that companies establish for the use of business instant messaging include whether or not conversations will be monitored, file transfer procedures, and which employees can be converse with one another. Creating a company IM guideline sheet and distributing it to all employees is best way to ensure that no one is confused about the policies. **End Summary** Topics: business instant messaging]]> tips]]>]]> About the Author: ]]> Keeping Business Instant Messaging Business Social Media and Hosted Instant Messaging

Download Instant Messenger Safely

Sun, 28 Jun 2009 00:00:00 -0400

Most computer users are familiar with email viruses but seldom think of their instant messenger service as a security risk. Viruses can spread through instant messenger services even in a business environment with an IT department to oversee internet safety, but there are some steps you can take to make your instant messenger safe. Here are a few tips to make sure you download instant messenger and use it safely. Keep your identity hidden Use a screen name that is different from your given name. Donâ€™t give out personal email or phone numbers. Never give out your social security or credit card numbers. Only chat with people you know Friends should let you know what their instant messenger identity is before they request to be added to your IM contact list. This is vital to the safe use when you download instant messenger. If you are a business owner with employees, you will want to download instant messenger from a client that can offer you control of buddy lists of your employees. Examine links carefully Viruses can even appear in windows that appear to come from someone on your contact list. **End Summary** Topics: download instant messenger]]> safety]]> security]]> tips]]>]]> About the Author: ]]> Download Instant Messenger Safety Tips Instant Messenger Security Compliance

Instant Messenger: Compare it to Email

Sun, 28 Jun 2009 00:00:00 -0400

Are you trying to decide whether or not to use a business instant messenger? If so, you are probably thinking long and hard about the other tools that you use to communicate. For instance, some companies do not want to use an instant messenger because they think email and phone are enough. This is the case for some people, but you are still missing the boat when it comes to IM. You have to make sure that you are taking advantage of all your options. When compared to email, there are definite benefits of instant messaging. They may not stand out to you at first, but over time, as you compare the pros and cons, you will see what you can get if you decide to move in this direction. Quick Communication With a business instant messenger you can communicate quickly and efficiently. Yes, email is quick but not quite as much as a good instant messenger. When you send an IM you can expect your recipient to get it in real time. The same holds true when they answer you back. Simply put, speed is one benefit of instant messaging that you are not going to pass over. **End Summary** Topics: instant messenger]]> business communication]]> benefits]]>]]> About the Author: ]]> Business Instant Messenging Instant Messaging vs. Telephone

Instant Messenger and the Future of Mobile Communication

Tue, 23 Jun 2009 00:00:00 -0400

Thanks to new technology that incorporates many types of communication into one device, people all over the world are now more organized then ever. Many phones now have full web integration, which includes the ability to view web pages on their phone and log in capabilities to use an instant messenger program. Cell phones began with a simple goal in mind- to allow people to make calls from any location, wirelessly, using antennas. But now, many cell phones have the ability to communicate in several different ways, mostly because of the fast development of the internet. What was never thought to be possible is now developing at a fast rate. But, what does the future hold for mobile communication? While many smart phones have actual operating system platforms built in for users to easily navigate its many features, it won't be too long before phones can download any program on the internet, no matter if it was made for a Windows or Mac OS. Phones are essentially computers on a smaller scale and it won't be too long before many cell phones can download instant messenger clients or other programs onto their phone. **End Summary** Topics: instant messenger]]> mobile communication]]> cell phone]]>]]> About the Author: ]]> The Value of an Enterprise Instant Messenger Is Texting a Mobile Version of IM?

Enterprise IM Client: Necessary Features

Sun, 21 Jun 2009 00:00:00 -0400

Your enterprise IM client should have all of the necessary features for communicating in the business world today. Let me give you an example: our team has recently been asked to upgrade the systems in our working environment. The problem is many different parties own the various components of the systems. Communicating to-be from as-is while obtaining authority and material from the correct group can be difficult through e-mail. With the recent addition of our enterprise IM client, our team has drastically cut down approval time, improved visibility, and increased customer service by allowing the team to take on tasks outside of contractual obligations. This has turned into a better use of the labor budget for all parties involved. Secure Instant Message There are benefits of sending a secure instant message. With the instant messaging feature of our enterprise IM client, a request for authority will travel up the chain of command and back down in just ten to twenty minutes. Before, getting authority was a bottle neck. Our team would have an idea and wait an average of two to three days to get a response. This is just one of many useful features. **End Summary** Topics: enterprise im client]]> technology]]> im features]]>]]> About the Author: ]]> Enterprise IM Client Selection: Support Matters Why Do You Need an Enterprise IM Client?