http://www.articlesnatch.com/profile/Frank-OTools/45022 Frank OTools is an author at ArticleSnatch.com Article Directory. Below are the most recent articles from Frank OTools. For more of articles by Frank OTools please use the link above. http://www.articlesnatch.com/profile/Frank-OTools/45022 http://static.articlesnatch.com/i/logo.gif en-us http://www.articlesnatch.com/profile/Frank-OTools/45022 PHP/5.0.26 http://www.articlesnatch.com/Article/With-the-help-of-a-management-training-course-could-you-become-a-manager-/518945 Think about the managers you’ve admired in your life. It could be some one you have had the pleasure of working with or may be some one you have admired from afar. It may be some one you met on a management training course or it could even be the trainer of the management training course as they explained real life situations they had been involved in. It is likely that this person you are thinking of displayed certain characteristics as a manager, probably the characteristics were a mixture of getting the result they need, but also at the same time being good at managing people. It is likely that the manager showed ability in training and developing others and was passionate about improving the team and individuals skill level by providing ongoing training courses. Perhaps they were excellent and keeping focused on the vision and being able to communicate this to the team. One attitude that most successful managers have is that of enthusiasm, it is often said in management training courses if the manager can not get enthusiastic about the team and the objectives nothing will happen.** End Summary**<p>About the Author:<br>Would you like to learn more about <a href="http://www.premiertraining.ie/training-courses/management-training">management training</a> . Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses ">training courses</a> , let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/With-the-help-of-a-management-training-course-could-you-become-a-manager-/518945 http://www.articlesnatch.com/Article/Why-Recap-and-Recall-on-Training-Courses/518944 One of the key things that must be done on any training course is to allow time at the end of each training session to recap on the key points. It is also vital to recap at the end of each day of the training course and then further recap at the end of the training course. Memory plays an important part in training and the instructor should always keep that in mind throughout the training course. It is said that if key messages are only stated once during the training course there is less than a 10% chance of the delegate recalling that key message when needed. On the other hand it is also stated that if during the training course the key messages are given 6 times in different ways there is a 90% chance of the delegate being able to recall the messages when needed. You will note when speaking about training courses I use the word recall as opposed to remember, This is because we actually remember everything. Our whole life is remembered in our memory. We must think of our memory as being like a video cassette it is all recorded and on the tape.** End Summary**<p>About the Author:<br>To learn more about tips for training courses contact Frank O"'Toole from Premier Training. They are helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> . <a href="http://www.premiertraining.ie">Training Courses</a> from Premier Training, let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Why-Recap-and-Recall-on-Training-Courses/518944 http://www.articlesnatch.com/Article/Time-Management-Training-is-now-more-important-than-ever/518943 If we think the last few years have been difficult in terms of time management and using our time management skills to try and create more time and reduce stress levels--- we haven’t seen nothing yet! Time management training will be a vital component of everyones personal development over the next number of years. For the past few years (in the good times) we have all had bosses, family members, subordinates, colleagues and friends competing for our time. But just think back, for those of you old enough to remember the last recession, when words like downsizing or rightsizing were at the forefront of every newspaper. The lucky ones kept their jobs and the not so lucky lost their jobs. Well the reality was that those that kept their jobs may not have been so lucky for as well as keeping their own jobs they also had to inherit the jobs of colleagues who were made redundant. More work, longer hours, more responsibility but yet no additional time.** End Summary**<p>About the Author:<br> Would you achieve more from your day through <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">time management training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">time management training courses</a> , let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Time-Management-Training-is-now-more-important-than-ever/518943 http://www.articlesnatch.com/Article/5-Tips-for-Training-Courses-for-Adults/518942 When running a training course, there are some tips and techniques that you can use to make it more effective for your adult learners, including: 1. Make the training course formal. Formal doesn’t mean not fun; rather, it means you want to present the training as an important event. Send invitations (either paper or electronic) specifying when and where the training will take place, what topics will be covered, the benefits of the training, and what (if anything) the trainee needs to bring. You don’t necessary need to refer to it as formal training with the trainees, but you should specify that it is mandatory rather than optional. The problem with an optional training course is that it is usually the people who need it most that decide to opt out! 2. Control the environment. You will want the trainees to show you respect and courtesy during the training sessions. To help them, request that they leave cell phones and beepers off. These distractions will help the efficiency of the training session. Prior to the course, provide the delegates with a timeline that identifies designated breaks.** End Summary**<p>About the Author:<br>To learn more about tips for training courses for adults contact Frank O"'Toole from Premier Training. They are helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> . <a href="http://www.premiertraining.ie">Training Courses</a> from Premier Training, let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/5-Tips-for-Training-Courses-for-Adults/518942 http://www.articlesnatch.com/Article/Steps-to-Effective-Delegation-with-Management-Training/518940 Through both management training courses and time management training courses one of the key areas managers must learn is the effective art of delegation. Time management training courses teach us the importance of managing time through gaining more minutes or hours in your working day by becoming good at delegating. Whereas management training courses teach us the skills of delegating in order to develop staff. Whatever the reason or delegating, whether it be to gain more control of your working day and manage your time better or whether it is to effectively manage your team the skills needed are the same. Delegation does not mean doing nothing yourself and abdicating work, but it does mean managing time more effectively and managing your staff. On Time management training courses you often hear Manager say ‘I haven’t got time to delegate, or I am the only one that can do the task, or I don’t really have anyone with the skills. The truth is generally that they have not sat back and looked at how they could delegate.** End Summary**<p>About the Author:<br>Would you to learn the effective art of delegation with <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">time management training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> , let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Steps-to-Effective-Delegation-with-Management-Training/518940 http://www.articlesnatch.com/Article/The-SMART-First-Step-of-the-Sales-Process-Through-Sales-Training/518939 Like so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught. Day in and day out the skills of sales are taught successfully to thousands of delegates on sales training courses throughout the country. I would not dispute in any way that certain people have a natural ability to communicate with other people and influence them in their decision making, and we would then assume they would make good salespeople. However that is not necessarily correct all the time, neither is it correct that these people whom we believe are excellent communicators do not need to attend sales training courses. To be effective in sales there s a process that you must adhere to, on sales training courses this is often referred to as ‘the sales cycle’ The first step of the cycle is to have clearly defined goals of what you are trying to achieve and why you are trying to achieve it.** End Summary**<p>About the Author:<br>Would you like to increase sales with <a href="http://www.premiertraining.ie/">sales training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/sales-training-course">sales training courses</a> , let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/The-SMART-First-Step-of-the-Sales-Process-Through-Sales-Training/518939 http://www.articlesnatch.com/Article/The-Components-of-a-Corporate-Training-Plan/518937 Every business will have different needs for their employees and therefore each corporate training plan must be based on the particular needs and functions of the organization. However, if you are putting together a corporate training plan for your organization, here are some common components that you should consider: 1. Policies, practices, and procedures of the departments and organization. Corporate training plans for new employees should always include the salient points of the employee handbook that explains these policies, practices, and procedures. This part of your corporate training should include your company’s policies towards non-discriminatory, ethical, and legal issues. The corporate training should also include an overview of the different departments. 2. Corporate Training on the products or services that the company sells or service Depending on how many products and services the employees will be responsible for knowing, this part of the corporate training course could be quite extensive. The thing to remember is that depending on the product, corporate training courses for products can often be quite boring and therefore it is vital that elements of the training course are fun and interactive 3. Corporate training on communication skills.** End Summary**<p>About the Author:<br>Would you like to learn more about corporate training? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/corporate-training "> corporate training</a> . <a href="http://www.premiertraining.ie/training-courses">Training courses</a> from Premier Training, let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/The-Components-of-a-Corporate-Training-Plan/518937 http://www.articlesnatch.com/Article/Keys-to-Success-When-Planning-Training-Courses-for-Adults/518936 When I meet prospective clients to discuss training courses with them, I am often greeted with words such as ‘well I hope they will be okay with this, as they have 20 years service and I don’t want them to think we are just sending them on training courses to change them’ The reality of sending them on training courses is that it is pointless sending some one on a training course unless you want something to change; if you want nothing to change you are only wasting your budget. The real question employers are asking is not,’ I don’t want the training course to change my staff member of 20 years service.’ It is closer to:’ I just want to ensure that you as the trainer for the training courses have the skills needed to train my longer serving staff in a way that they can learn new ideas to use and appreciate it’ Whether or not you will be conducting the training courses, you need to be familiar with some of the challenges that your staff may face, that could affect their performance.** End Summary**<p>About the Author:<br> Frank O"'Toole from <a href="http://www.premiertraining.ie/">Premier Training</a> is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> , let"'s achieve. Thu, 19 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Keys-to-Success-When-Planning-Training-Courses-for-Adults/518936 http://www.articlesnatch.com/Article/Management-training--shows-Feedback-is-a-skill-that-can-be-learnt/517491 Feedback is a gift at least that is what it is meant to be. On management training courses all over the world we hear about the importance of giving feedback to staff members and indeed with the advent of 360 degree feedback, we now also hear of the importance of receiving feedback. However if feedback is not delivered correctly it can not only be a poor management tool but also a dangerous management tool. There are several steps needed to offer effective feedback to staff members. Good management training courses will definitely spend some time on these steps as they are a vital part of the managers armory when dealing with staff The first thing to remember about giving feedback to staff is it must be TIMELY In other words it s no good waiting for the next staff appraisal to give feedback, generally feedback should be an ongoing part of management and training staff members and as such should be delivered as soon as possible after or during the event, you are giving feedback on.** End Summary**<p>About the Author:<br>Would you like to learn more about <a href="http://www.premiertraining.ie/training-courses/management-training">Management Training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Management-training--shows-Feedback-is-a-skill-that-can-be-learnt/517491 http://www.articlesnatch.com/Article/The-Benefits-of-a-Corporate-Training-Course-for-the-New-Employee/517490 When you take the time to plan out a thorough new employee corporate training course, you are setting up the new team member, the department, and the company for success. There are many benefits to new employee corporate training, including: 1. Corporate training gives the new recruit confidence. A new employee, especially someone who has never held a professional job before, will likely be nervous about starting their new job. Corporate Training courses give all employees the same opportunity to have equal knowledge of skills and processes. Corporate Training courses will give the new employee a boost in confidence as they join their new team 2. Corporate training will increase job satisfaction. No doubt, the new employee will feel much more satisfied with his job when he knows what is expected of him. Without corporate training, it is difficult for a new employee to know the full scope and expectations of the job. 3. Corporate training will increase motivation. New employees that know what their jobs entail and know what the goals of the department and organization are will be more motivated to achieve those goals.** End Summary**<p>About the Author:<br>Would you like to save money with corporate training? Frank O"'Toole from Premier Training is helping people to achieve with their <a href="http://www.premiertraining.ie/training-courses/corporate-training "> corporate training course</a> . <a href="http://www.premiertraining.ie/training-courses">Corporate training </a> from Premier Training, let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/The-Benefits-of-a-Corporate-Training-Course-for-the-New-Employee/517490 http://www.articlesnatch.com/Article/Management-Training-Clearly-Defines-the-Responsibilities-of-a-Manager/517488 There are many responsibilities that you as a manager must assume on a continual basis. No doubt, it takes a lot of energy and enthusiasm to fulfill these responsibilities, but with your core competencies and the skills taught on management training courses, the responsibilities should become second nature to you. Some of the most common responsibilities as a manager include: Areas of motivation, this is the driving force that gets the employee willing and often excited to succeed. Motivation needs to be ongoing but need not necessarily be incentive driven. On many management training courses you will hear about the importance of timely and effective feedback. In fact in the book ‘The one minute manager’ it talks about feedback as being ‘the breakfast of champions’ Good feedback skills are one of the most important competencies the modern manager needs to possess. Training is another area of responsibility for the manager, employees need to be trained not only when they join the organization, nut also on an ongoing basis. Management and training go hand in hand, staff needs to learn and refresh their knowledge for any of the products or services they are supporting.** End Summary**<p>About the Author:<br>Would you like to learn more about <a href="http://www.premiertraining.ie/training-courses/management-training">Management Training</a> . Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses ">training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Management-Training-Clearly-Defines-the-Responsibilities-of-a-Manager/517488 http://www.articlesnatch.com/Article/Management-Training-Courses-are-About-Task-and-People/517487 Anyone in management knows that the most difficult balance to make is that of getting the tasks completed but bringing the team with you so that they want to complete the task. Once you have attended management training courses you will be fully aware that this is the success to effective management. Many managers believe it is enough to just point the employees in front of the task and expect it to be achieved, many others believe the friendlier and nicer they are with their employees-the task will be done as the employees will not want to let them down. The truth is that in management neither of these assumptions is correct. It is vital that the task gets completed and obviously dealing effectively with people is a good way to do that. It does not mean you have to be best friends-your staff doesn’t want you to be best friends with them, friendly-yes but not friends, they are 2 totally different things. Neither does your staff want you to not consider them in relation to getting the job done. An effective management skill is all about getting the balance right between people and task.** End Summary**<p>About the Author:<br>Would you like to learn more about <a href="http://www.premiertraining.ie/training-courses/management-training">management training courses</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses ">training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Management-Training-Courses-are-About-Task-and-People/517487 http://www.articlesnatch.com/Article/Increase-sales---with-sales-training/517486 People often ask me, how can I increase my sales? Will sales training help me? How can I hit my target every month etc. Well the obvious answer to the question of sales training is yes it will help depending on the quality of the sales training course you attend. One caveat to the above is that the essence of knowledge is using it and there is no point attending a sales training course, developing new skills gaining new ideas and not putting them in to action. People often return from a sales training course full of enthusiasm and prepared to try new ideas but find the first prospect they speak with using the new technique says no, they then revert back to their old ways saying the new skills they learned on the training course did not work. It s important that sales people persevere with new sales skills and knowledge they acquire on the course. When it comes to increasing sales there are only 2 things you can do, the first of these is to find plenty of prospects who may have a need or want for your product or service.** End Summary**<p>About the Author:<br> Would you like to increase sales with <a href="http://www.premiertraining.ie/">sales training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/sales-training-course">sales training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Increase-sales---with-sales-training/517486 http://www.articlesnatch.com/Article/How-presentation-skills-training-can-help-you-overcome-the-fear-of-presenting/517484 A number of years ago there was a list taken from the book of lists that stated that Presentation skills and speaking to a large audience was the number 1 fear people had. In fact 41% of people rated it as their biggest fear. The strange thing about the list was that only 19% of people said death was their biggest fear. It is amazing to think that standing up and delivering a presentation to a group of people rated a higher fear than death. The good news is that through presentation skills training you can alleviate that fear. Of course it’s true to say that you may still be anxious and get butterflies in your stomach before the presentation, but through good presentation skills training at least you will be able to make the butterflies fly in the same formation. So how can presentation skills training help you? Well obviously every good presentation skills training programme will have a section dedicated to anxiety and nerves and offer specific techniques to help you deal with this.** End Summary**<p>About the Author:<br>Excel at delivering excellent customer service with <a href="http://www.premiertraining.ie/training-courses/customer-service-training-course">customer service training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">customer service training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/How-presentation-skills-training-can-help-you-overcome-the-fear-of-presenting/517484 http://www.articlesnatch.com/Article/Achieve-more-from-your-day-through-time-management-training-/517483 We can do nothing to increase time and we must always remember that time is one of the few things in modern life that is not recyclable. However time management training and getting good at time management skills can provide you with the feeling of achieving a certain amount of work at the end of each day, as opposed to going home from work and feeling although you have worked long hours you have achieved nothing during the day. Good time management skills is about many things, prioritising,managing interruptions, avoiding procrastination etc. But time management really starts with having a plan of action which clearly states the tasks you are hoping to complete on any given day—other wise known as a to do list. I am not a fan per se of to do lists however I do believe you need an action list outlining the actions you are going to take to achieve your tasks on a daily basis. Time management training will always speak of the importance of planning your work and working your plan I have set out below some key points for getting into the habit of writing a list and managing the list.** End Summary**<p>About the Author:<br>Would you achieve more from your day through <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">time management training</a> ? Frank O"'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/time-management-training-course">time management training courses</a> , let"'s achieve. Wed, 18 Feb 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Achieve-more-from-your-day-through-time-management-training-/517483 http://www.articlesnatch.com/Article/The-5-Ws-of-Running-a-Training-Course/479630 Time and time again I meet with companies who are thinking about running a training course. Although as some one who firmly believes in the benefits of staff training and running effective training courses, it often amazes me the lack of thought that often goes in to the real goals wanted to achieve from the training course. I often tell people that when considering running a training course they should consider the 5 Ws of questions. Without seriously gong through these 5 Ws most training courses will lack focus. The type of questions you should be able to answer for all the 5 Ws are as follows: The first W stands for why? WHY are we looking at doing this training course? WHY will this training course benefit the delegates? WHY is running a training course the best way to achieve this? The second W stands for what? What are we going to be able to observe the delegates do different after the training course? What intellectual level should the training course be pitched at? What can we realistically achieve from the training course in the proposed timescale?** End Summary**<p>About the Author:<br>Would you like to learn more about the 5 Ws of running a <a href="http://www.premiertraining.ie/training-courses">training course</a> ? Frank O'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses">training courses</a> , let's achieve. Wed, 14 Jan 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/The-5-Ws-of-Running-a-Training-Course/479630 http://www.articlesnatch.com/Article/Does-Corporate-Training-for-New-Employees-Cost-Money-or-Save-Money-/479628 Now that you have a plan for hiring your new staff member and you have gone through the recruitment interview and picked the right candidate. The corporate training is ready to begin, through good and effective corporate training you can pave the way for success for the new recruit and create a plan to train them! There may or may not be a corporate training plan already in place for new recruits. If not, you will need to develop an effective plan which will cover all the skills knowledge and attitudes the new recruit will need to survive in their new role. You will need to have a corporate training plan that will match the skills needed for the job role. You will probably want to involve your human resources department to assist you in putting together a corporate training plan for your new recruits. There may be other people within the company that you want to participate in the training as well as the new recruit. Corporate training for the new employee is not something you should just throw together the day before the new recruit starts his job.** End Summary**<p>About the Author:<br>Would you like to save money with corporate training? Frank O'Toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/corporate-training "> corporate training</a> . <a href="http://www.premiertraining.ie/training-courses">Training Courses</a> from Premier Training, let's achieve. Wed, 14 Jan 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Does-Corporate-Training-for-New-Employees-Cost-Money-or-Save-Money-/479628 http://www.articlesnatch.com/Article/Customer-service-training-courses-need-to-concentrate-on-the-2-Ps-of-customer-service/479627 On customer service training courses one of the key questions is, what is customer service? And are the customers always right. Every ones perception of customer service is different; there are common threads to most customer service training courses. I have used the word perception in the first paragraph and it really is one of the most important words to remember, as good customer service or bad customer service really is down to perception. I recall shortly after 9/11 I was travelling to Florida, we were supposed to change flights in Newark, but what happened was the flight was late landing in Newark and we missed the connection flight to Florida. The reason given for the delay was that the flight had to change its flight path due to the recent tragedy at the World Trade Centre. Although this was understandable it was still amazing to watch the reactions of the customers like us, who were affected by missing connecting flights. From a customer service view point, it was obvious to see that the airline staff had been through some level of customer service training.** End Summary**<p>About the Author:<br>To learn more about the 2 Ps of customer service training contact Frank O'Toole from Premier Training. They are helping people to achieve with <a href="http://www.premiertraining.ie/training-courses/corporate-training ">customer service training </a> . <a href="http://www.premiertraining.ie/training-courses ">Training Courses</a> from Premier Training, let's achieve. Wed, 14 Jan 2009 00:00:00 -0500 http://www.articlesnatch.com/Article/Customer-service-training-courses-need-to-concentrate-on-the-2-Ps-of-customer-service/479627 http://www.articlesnatch.com/Article/Sales-Training-Courses-Can-Help-You-Close-More-Sales/426223 As the global economy has changed over the past 12 months or so, more and more people are turning to Sales training courses to help them secure more sales. For the past number of years companies have not had to worry about sales training as the economy was buoyant and sales people with the title of sales people did generally not need to fight for business. In fact to be honest in many industries they were order takers as opposed to salespeople. With this in mind sales training courses were not very popular as consumers with more money in their pockets were prepared to purchase anyway. Based on personal experience I will try and explain what I mean: If you were buying a new car in 1990 sales people would be trying every close in the book to sell the car to you. In fact they were even offering you a full weekend test drive, where you could take the car for the weekend to try and help you make the decision. In these times Sales training programmes and sales skills were badly needed as the market was tough. Formal sales training was a must for numerous companies.** End Summary**<p>About the Author:<br>Would you like to close more sales? Frank O'toole from Premier Training is helping people to achieve with <a href="http://www.premiertraining.ie/">sales training</a> . <a href="http://www.premiertraining.ie/training-courses/sales-training-course">Sales Training Courses</a> from Premier Training, let's achieve. Wed, 19 Nov 2008 00:00:00 -0500 http://www.articlesnatch.com/Article/Sales-Training-Courses-Can-Help-You-Close-More-Sales/426223 http://www.articlesnatch.com/Article/Recruitment-interview-skills-training-outlines-the-importance-of-Defining-the-role/426221 If you are new to interviewing, or have received no formal training in recruitment interview skills training you may think that the hiring process begins as you interview candidates. However, the hiring process begins long before that! There are many areas you must consider to help you be fully prepared for each interview. This preparation will enable you to be in total control of the interview and any situations that may come up. The first and possibly the most important first step is to define the role 1. Define the role. Key #1 - Define the Role Know matter what your experience in interviewing or formal training you have received for interview skills training. You don't want to hire a person (or several people) without knowing what their specific role within the team will be. The better you define the role, the better you will be able to manage your new staff member. Why? Because they will know before they start the job exactly what is expected of them.** End Summary**<p>About the Author:<br>Premier Training has immense experience working with companies from all different sectors. Please get in touch for more information about our <a href="http://www.premiertraining.ie/training-courses/recruitment-interview-skills-training-course">Recruitment interviewing skills training course</a> and our other <a href="http://www.premiertraining.ie/training-courses">training courses</a> . Wed, 19 Nov 2008 00:00:00 -0500 http://www.articlesnatch.com/Article/Recruitment-interview-skills-training-outlines-the-importance-of-Defining-the-role/426221 http://www.articlesnatch.com/Article/Good-recruitment-interviewing-skills-training-make-recruiting-the-right-person-easy-/426220 When you invest in new staff, you want to make the wisest decisions possible. It is in your best interest to make sure that the decision you make is made on an informed basis which has been brought about by the training you have received for recruitment interviewing skills. It is time well spent reviewing resumes and conducting informative interviews to make sure you hire the best people for the job. When you hire the right people to begin with, you will save yourself a substantial amount of time hiring and training replacement staff down the road. The more skillful you become at recruitment interviewing skills the easier you will make the recruitment and management process By hiring the right people, you will also be saving your company recruiting and training costs. As a leader, your company trusts you to interview and hire staff that will benefit the company. Let's discuss these and other reasons in further detail. 7 Reasons to Hire the Right People the First Time: 1. You will save yourself time interviewing, training and hiring down the road.** End Summary**<p>About the Author:<br>Premier Training has immense experience working with companies from all different sectors. Please get in touch for more information about our <a href="http://www.premiertraining.ie/training-courses/recruitment-interview-skills-training-course">Recruitment interviewing skills training course</a> and our other <a href="http://www.premiertraining.ie/training-courses">training courses</a> . Wed, 19 Nov 2008 00:00:00 -0500 http://www.articlesnatch.com/Article/Good-recruitment-interviewing-skills-training-make-recruiting-the-right-person-easy-/426220 http://www.articlesnatch.com/Article/Interviewing-Skills-Training-Can-Help-Avoid-Staff-Turnover/426218 There is one common trait that many businesses share and that is a high turnover rate. This ongoing challenge makes it difficult for leaders to build a high performing department. But, with the right recruitment interviewing skills training and the right people in place, the business can thrive towards success! Depending on your companies hiring practices, you may or may not be directly involved with the interviewing process and interview skills training. However, it is in your best interest to be fully aware of the process, as well as the employment patterns of your staff or the staff you are recruiting by having the appropriate interview skills. For the purpose of clarity and understanding we are relating this article to the recruitment and interviewing of CSR (Customer Service Representatives) for a call centre environment 3 Reasons for High Turnover Rates If your call center has a high turnover rate, you may be struggling with the reason why. Here are three of the most common reasons: 1. CSRs view their job as a temporary job. The reality is some CSRs are actually still looking for other jobs while they are employed as a CSR 2.** End Summary**<p>About the Author:<br>If you would like avoid a high staff turnover and prefect your interview skills, why not check out the <a href="http://www.premiertraining.ie/training-courses/recruitment-interview-skills-training-course">interview skills</a> training course from Premier Training - <a href="http://www.premiertraining.ie/training-courses">Training courses</a> that help people to achieve. Wed, 19 Nov 2008 00:00:00 -0500 http://www.articlesnatch.com/Article/Interviewing-Skills-Training-Can-Help-Avoid-Staff-Turnover/426218 http://www.articlesnatch.com/Article/First-Impressions-Do-Count-in-Customer-Service/426214 Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company. If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to repeat business and even referrals increasing profitability. On the other hand, if a Customer Service Agent is unprofessional, uniformed, and unable to solve a customers needs, the customer will hang up the phone in frustration resulting in a negative impression. Consequently, the customer will indeed talk about your company, but with a very pessimistic tone which can discourage customers away from you and to your competitor decreasing productivity! As a leader, it is your responsibility to train the staff with proper telephone skills and company and product knowledge as well as the requisite customer service skills necessary to excel customer expectations. With this education, you are arming the Customer Service Agent with the power to better assist customers and increase productivity creating many positive first impressions along the way!** End Summary**<p>About the Author:<br>Throughout our <a href="http://www.premiertraining.ie/training-courses/customer-service-training-course">customer service training</a> , you will learn how to deal with such situations, whilst your agents learn the critical success factors necessary to deliver excellent customer service. Premier <a href="http://www.premiertraining.ie/training-courses">training courses</a> , let's achieve. Wed, 19 Nov 2008 00:00:00 -0500 http://www.articlesnatch.com/Article/First-Impressions-Do-Count-in-Customer-Service/426214