Call Center Hiring & Staffing By: Hani Masgidi | May 19th 2008 - Call centre business has a reputation of being one of the industries that has high hiring and firing turnover and likewise, the mindset of the people available in industry is nurtured on the same philosophy. They are not much concerned about frequent switching like other careers where it goes against you. Finding and retaining right people for the call centre is a well known dilemma, as there are certain shortcoming which are attached with this particular business, so, all the measures can only ... Tags:call center, call center jobs, call center hiring, call center staffing
Cruising With Children "€" Cruise Tips & Answers To All Your Questions By: Mary Hanna | Jun 12th 2006 - Many people are puzzled about whether or not to take their kids on cruises. Parents worry that the kids will be bored or not enjoy the experience. This article explains everything you will need to know for a great vacation for both you and your family. Tags:Cruise tips, cruise reviews, cruise, cruises, crusie lines, shipboard life, cruising with family, children"€™s programs, youth programs, family cruising progra
Customer Service And The Human Experience By: Rosanne Dausilio, Ph.D. | Feb 13th 2006 - Historically, customer service was delivered over the phone or in person. Customers didn"€™t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and ... Tags:Customer Service, Customer Service Skills Training, Satisfaction
