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Increase Workforce Engagement Through Effective Use Of Surveys By: Andrea Watkins | Jun 22nd 2011 - Engaging your workforce through employee surveys can make all the difference in the motivation of your team. Sears Canada has used surveys extensively and effectively to ensure the best out of their workers. Sears have used the data collected from the surveys to streamline their communications and more effectively trickle messages down to middle managers and workers. Tags:human capital management, employee evaluation, assessments
Gain The Upper Hand With Outsourced Telephone Surveys By: Maegan Anderson | Apr 12th 2011 - Telephone surveys are critical in evaluating market trends, consumer behaviour, and the competition. Surveys need to be accurate and up-to-date so that marketing strategies will commensurate the true conditions around the target market. Learn how outsourcing market research achieves precision, speed, and cost-efficiency by reading the following article. Tags:telephone survey, call centre, telemarketing call centre
How To Lose Control Of Your Brand To Your Customers By: Tony Lord | Apr 7th 2011 - With universal access to the 'New Media' your savvy customers can take over your company's brand and reputation. Bad news travels fast and widely in this 27/7 online world. You can take steps to prevent such damage by building excellent Customer Engagement and so having a strongly supportive customer following. Tags:brand destruction, brand damage, customer engagement, customer loyalty
Understanding Strategic Planning By Matthew Coppola By: Matthew Coppola | Feb 20th 2011 - Matthew Coppola Speaks at the Business Analysts World Conference in Melbourne. He will be looking at what strategic planning is and why organisations implement projects based on their strategic plan. He also draws upon examples of strategy from golf, war, chess, Monopoly, a financial planning practice and many more and ties these to business strategy.
Increase Workforce Engagement Through Effective Use Of Surveys By: Andrea Watkins | Aug 4th 2010 - Engaging your workforce through employee surveys can make all the difference in the motivation of your team. Sears Canada has used surveys extensively and effectively to ensure the best out of their workers. Sears have used the data collected from the surveys to streamline their communications and more effectively trickle messages down to middle managers and workers. Tags:human capital management, employee evaluation, assessments
Customer Engagement ' An Introduction By: Tony Lord | Apr 30th 2010 - Customer Engagement, that important driver of your business' long term success is difficult to describe and measure - even though you can intuitively sense its presence. Understanding its importance, and then applying a measurement technique so that you can improve, can pay huge dividends for you. Tags:Customer satisfaction, customer engagement, customer relationship, customer loyalty
