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Does your site maintain its usability across many browsers? If not, you could end up leaving money on the table this holiday season. Browsers such as Firefox, Chrome, and Safari (which comes standard on Macs) now make up about 30% of the browser market. Firefox alone enjoys 20% of the overall market share.

Matt Poepsel, vice president of Gomez, Inc., whose services test and monitor the performance of websites says that the increase of non-Internet Explorer browsers could cause some e-tailers grief.

“This year more than ever, websites can look and function differently from one browser to another. Online retailers can no longer assume that all shoppers are using Internet Explorer. They must ensure their sites look good and work well across a wide range of browsers - or risk frustrating customers and losing the sale.”

The success of your testing program relies heavily on the cooperation of many people in your organization. In today’s By the Numbers column, “Assembling Your Landing Page Optimization Dream Team, Part 2,” Tim Ash continues with a look at more key roles needed for a successful landing page optimization program.

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I am a person who is easily annoyed – I have to admit to that.  Not that I show my annoyance easily, I actually keep it to myself most of the time.  When it comes to SEO, I have been annoyed so many times I cannot even begin to count them.  I think that it [...]

If you register today to attend Search Engine Strategies Chicago, which will be held Dec. 8-12, 2008, you can save up to $200 with the Early Bird Rate.

So, why would you want to attend the only major Search Marketing Conference and Expo in the Midwest?

Let me give you 4 reasons to go to SES Chicago.

1. You’ll want to attend as many of the 74 keynote speeches, strategic development workshops, Orion panels, conference sessions, and SEM training workshops as you can. If you look over the agenda, you’ll see lots of topics that weren’t discussed at Search Engine Strategies Chicago a year ago. In fact, you’ll see new content that wasn’t covered at SES San Jose back in August. Heading into 2009 using old strategies and tactics makes about as much sense as optimizing your website for AltaVista. Things change in the search industry and savvy SEOs and SEMs understand the competitive advantage of staying up-to-date.

2. If you look over the list of sponsors and exhibitors for SES Chicago, you’ll see familiar names like Acronym Media, DoubleClick, iProspect, PrintPlace.com and TMP Directional Marketing as well as new names like AdBuyer.com, ideaLaunch, Rosetta, The Search Agency and SEO Samba. So, whether this is your first Search Engine Strategies Chicago or you’ve attended every one held since 2003, there will be plenty of products and services to check out on the show floor.

3. Next, you’ll want to take advantage of the special events and networking opportunities. On Tuesday, Dec. 9, DoubleClick will be holding a networking lunch from noon to 12:45 p.m. It will be presenting a case study on multi-channel tracking that will address how to de-duplicate search conversions when using numerous online channels. Later that afternoon, Google will hold a sponsored session entitled, “Google Site Search: Fast, Relevant, Customized Search Results for Your Website.” Google’s Nitin Mangtani will be discussing how customers are using Google Site Search to grow their businesses and how you can do the same for yours. And here’s a hot tip for first time attendees of SES Chicago: If you hang out at Kitty O’Sheas, the authentic Irish pub on the ground floor of the Hilton Chicago, you can network with fellow marketers and search engine industry professionals after hours. Plus, I recommend the shepard’s pie and Bailey’s cheese cake.

4. Now, this fourth reason will only make sense if Big 10 football is more important to you than search engine reputation management. As those of us who grew up in the Midwest already know, there’s a big football game tomorrow: Ohio State vs Michigan. Now, I’m a Wolverine. But I’ve made some friendly bets with others in the search industry who are Buckeyes. And as you can see from the photo in this post, if we lose the big game, I have to wear a Buckeye shirt to the next Search Engine Strategies conference — again. And, we’ve lost a lot over the past few years. So, depending on whether you are a graduate of the University of Michigan or The Ohio State University, I encourage you to come to Chicago in December to see who is wearing which sweatshirt this year.

In summary, there are three good reasons to go to SES Chicago no matter what happens tomorrow. And there’s a 4th good reason if Michigan upsets Ohio State, like we did in 1993.

Go Blue!

TopRank Online Marketing and the Direct Marketing Association have just announced a partnership to develop and deliver a series of educational workshops on social media marketing entitled, “Social Media Smarts: Introduction to the Social Web, Tools and Tactics.”

With marketers facing tighter budgets in the coming months, social media marketing offers new opportunities for companies to engage customers, improve brand awareness and increase sales with budgets that are more recession friendly than many traditional marketing efforts.

Leading the workshop will be Lee Odden, CEO of TopRank Marketing, who will introduce participants to the marketing opportunities with social media through best and worst practices examples. As you can see from the photo in this post, I’m much taller than Lee.

But, according to George Markham Director, Education Services at Direct Marketing Association, “Lee is a well rounded digital marketer uniquely qualified with over ten years experience as an internet marketing consultant and a background in corporate training.” Markham adds, “As a consultant working on the front lines of social media marketing for companies large and small, Lee brings first-hand knowledge and real-world examples to teach attendees how to develop a successful social media strategy.”

But I’m still taller.

The Social Media Smarts workshop will provide attendees with insight into blogging and blog marketing, social networks, microblogging, social news and bookmarking, video sharing, image and audio sharing, wikis and social media analytics.

Rounding out the workshop is a social media strategy exercise that will empower attendees to create their own social media strategy and develop a framework for building a business case within their organizations.

Lee is quoted in a press release as saying, “As a high demand digital marketing and PR agency, we’re seeing tremendous benefits from educating in-house marketing staff on the finer points of social media marketing.” He adds, “Offering both good and bad social media marketing examples along with strategy, tools, tactics and analytics can really empower companies to succeed.”

Now, I’ve served on panels with Lee. I know Lee. And that’s exactly the way Lee talks.

The first of the Social Media Smarts workshop series will be conducted in New York, December 4th and 5th, at the Microtek training facility in lower Manhattan. If you are in the nieghborhood, drop by and heckle Lee.

And remember: I’m taller. Actually, I was standing on my toes for this photo. Lee’s actually pretty tall, too.

Citysearch appears to be going for the jugular with its newly rebuilt site. While many sites add a little social here and a little mobile there, Citysearch is going for the three hottest trends all at once: Social, Local, Mobile.

“We rebuilt the Citysearch platform to give our users what they asked for — a new site that drills down to the hyper-local level with content for specific neighborhoods,” said Jay Herratti, CEO of Citysearch. “We also expanded our social and community tools by integrating Facebook Connect deeply into our site experience. Now users will be able to see their Facebook friends on Citysearch and share reviews and recommendations.”

This is a completely smart strategy as the economy gets tighter. Expect to see these trends grow even hotter despite the Wall Street-Capitol Hill drama.

I can see all sorts of possibilities. People are relocating or working in a different part of town. The ability to check out new local restaurants, entertainment venues, etc via their mobile and connect with people socially will be powerful.

Here’s what Citysearch is saying the new experience will be like:

– More local — Citysearch is expanding its local coverage from 140 local city guides to over 75,000 cities and neighborhoods nationwide. New geo- targeted search technology provides a truly local experience to users, allowing them to target businesses according to zip code. Citysearch also restores balance to local business coverage by providing content from three distinct voices: users, editors and merchants.

– More social — With Facebook Connect, users can log into Citysearch using their Facebook account, allowing them to discover new local businesses and share reviews with their friends online and providing a personal view of their neighborhood and favorite local spots. New social features also enable users to create profiles, more easily review businesses and infuse their opinions and unique local content into their social graph. Connectivity to more major social networks will follow in the coming months.

– More mobile — Mobile by Citysearch puts reviewing into the palm of the consumer’s hand. Key features include an interface tailored to each individual mobile device — optimizing content layout and keystrokes required to surface search results — on-the-go reviews, and mobile menus.

– More intuitive — The new interface offers a streamlined registration process, easy review writing interface, new search refinement and navigation tools. Other new features include a follow-along map with integrated content that moves as the user scrolls down the page, making it easier for users to see everything they need in one place.

What do you think of the update? Let us know in the comments.

Related Reading:
MapQuest Partners with Citysearch for Comprehensive Search Results
AOL to Distribute Citysearch Content, Ads

Google AdWords has released a new keyword tool. This one lets users plug in their website and a few keywords. The tool, dubbed Search-based keyword tool, takes a look at the site and makes suggestions for keywords that may be relevant to your paid search campaign.

The idea is that you might be missing out on terms that are being searched for. I have to admit, when I’ve used keyword tools, I’ve often been wishing I knew what people were searching for instead of guessing.

But the SEO copywriter in me also knows that so many sites are already optimized for keyword terms based on traditional keyword research, which often starts with a guess.

Plus, the existing keyword tool takes keywords and phrases plugged in by the user already returns a bunch of suggestions.

The tool’s strength lies in avoiding human error. In other words, the existing AdWords keyword tool relies on human entry. This tool looks at the site and can help marketers avoid overlooking terms they may have missed.

Still, remember the tool is in beta. And Google makes it clear that it’s not responsible if you use their suggested keywords in a way that violates the law. Say, by creating an ad that includes a trademarked term.

Related Reading:
AdWords Keyword Tool Now Shows Numerical Data

Some SEOs aren’t getting the message about Google’s personalization of search results. Many are not seeing the writing on the wall: 2009 will likely see the end of the ranking report in SEO. In today’s organic search engine optimization column, “The Future of Google’s Search Personalization,” Mark Jackson advises SEOs to acknowledge traffic, conversions, and ROI as the important metrics for any form of marketing or business.

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Many major companies continue to make mistakes with their Web sites that hurt their search engine rankings. They target pages in the wrong way, or don’t craft their pages in a way to prevent searchers from leaving their site after the first page. In today’s enterprise search marketing column, “SEO Dreams are Made of This,” Aaron Shear says it’s time for some SEO dreaming.

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Yahoo! has announced that Jerry Yang will step down as CEO once his replacement has been found. Yang will remain on board as Chief Yahoo!

Yang became CEO in June 2007 at the request of the Board of Directors. Board Chairman Roy Bostock will lead the search for a new CEO. Here’s his official corporate-speak on the matter:

“Over the past year and a half, despite extraordinary challenges and distractions, Jerry Yang has led the repositioning of Yahoo! on an open platform model as well as the improved alignment of costs and revenues. Jerry and the Board have had an ongoing dialogue about succession timing, and we all agree that now is the right time to make the transition to a new CEO who can take the company to the next level. We are deeply grateful to Jerry for his many contributions as CEO over the past 18 months, and we are pleased that he plans to stay actively involved at Yahoo! as a key executive and member of the Board.”