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Preparing for the Worst: Bad Online Economic Data Just in Time for Black Friday

It’s the day before Thanksgiving, where you show up at the office, but you’re really thinking about tomorrow’s good meal. You’ve worked hard to set up those search marketing campaigns to run strong on Black Friday and Cyber Monday.

So, I really hate to bring you the bad news, but keeping it from you would be a disservice.

Let’s just rip off the bandaid.

First up, eMarketer has lowered its projections for online advertising spending for 2009. The new growth number is 8.9%, down from 14.5% projected in August. They’re also expecting a long recovery, projecting 2010 growth to be just 10.9%. In five years, things will still be slower on the uptake (than in recent years). Projections for 2013 growth are at 13.5%. Silver lining: some of the tapering off is likely due to market saturation and not just the economy.

emarketerprojections112608percent.jpg

Next, eBay’s traffic is declining. In January of 2007, eBay saw 62 million unique visitors. Last month, they saw just 49 million. Sure, not all of that was due to the economy, but dipping below 50 million can’t be good for eBay.

I saved the worst for last. comScore has released data showing that online consumer spending for the first 23 days of November was down 4% from last year. That’s not a slow down in growth people, that’s flat out shrinkage.

But I’m not a total Scrooge. Unemployment numbers were better than expected this week. And at least one Slate columnist explains why fears of another Great Depression could be overblown (let’s hope he’s right!).

As we overdose on turkey, stuffing and pumpkin pie, let us not forget the ultimate strategy for marketing, business and life in general: Hope for the best but prepare for the worst.

Related Reading:
Selling SEO During an Economic Downturn
E-commerce Growth Slows to Just 1% in October 2008
Online Advertising Networks Struggle As Industry Growth Slows

Is Your Site Browser-Ready for the Holidays?

Does your site maintain its usability across many browsers? If not, you could end up leaving money on the table this holiday season. Browsers such as Firefox, Chrome, and Safari (which comes standard on Macs) now make up about 30% of the browser market. Firefox alone enjoys 20% of the overall market share.

Matt Poepsel, vice president of Gomez, Inc., whose services test and monitor the performance of websites says that the increase of non-Internet Explorer browsers could cause some e-tailers grief.

“This year more than ever, websites can look and function differently from one browser to another. Online retailers can no longer assume that all shoppers are using Internet Explorer. They must ensure their sites look good and work well across a wide range of browsers - or risk frustrating customers and losing the sale.”

WebTrends Taps Microsoft, Yahoo Vet as VP of Marketing

Former Microsoft and Yahoo employee, Jascha Kaykas-Wolff, is heading to WebTrends to become their Vice President of Marketing. Kaykas-Wolff comes to WebTrends directly from a business consulting firm, but previously held senior management roles at Microsoft and a management role at Yahoo.

WebTrends CEO Alex Yoder said, “Jascha is a veteran digital marketer, and brings a successful track record of developing and executing strategies that enhance customer experience and deliver meaningful results. His background with Internet and software companies, along with his first-hand experience with WebTrends, has ideally prepared him to lead the delivery of WebTrends’ vision and solutions to the marketplace.”

Related Reading:
WebTrends Releases New Online Analytics Tool
WebTrends Launches New Service to Reduce Wasted Ad Dollars

Google ‘Layoffs’ Are Actually Cuts to Contractor Workforce

On Sunday, Web Guild spread fear around the internet by ‘exposing’ Google’s quiet layoffs, which were said to be upwards of 10,000 employees. And Google was supposedly getting away with it through secretive loopholes that only corporate lawyers know about. They were hiring workers and not paying them benefits.

Actually, those people are called independent contractors and they knowingly enter into those agreements.

Google is reducing its contractor workforce, but it’s something they’ve had planned for a long time. Of course, the timing of implementation couldn’t be worse. Especially since contractors generally don’t get unemployment benefits once terminated. Independent contractors are essentially self-employed.

Related Reading:

Google Q3 Revenue Increases 31% Year-Over-Year, Up 3% Over Q2 2008
Google Pulls the Plug on Lively

adCenter Offers $1000 in Free Clicks for SEMPO Members

Microsoft’s adCenter is launching a new offer for Search Engine Marketing Professional Organization (SEMPO) members: $1000 in free clicks. Campaigns created through the promotion will be placed on Live Search and the MSN portal. Those who wish to become SEMPO members to take advantage of the offer must join the organization by December 31, 2008.

“SEMPO members, both agency and corporate search marketers, represent some of the most knowledgeable and innovative search marketing leaders in the industry,” said Valerie Bolduc, senior global product marketing manager, Advertiser and Publisher Solutions, Microsoft. “Working with SEMPO provides Microsoft with the opportunity to engage and learn from the search marketing community, which enables us to enhance our products and offerings to better serve our mutual customers.”

SEMPO President Jeffrey Pruitt noted, “SEMPO’s continued growth is tied to the strong support of its sponsors. Microsoft has long been our lead sponsor and advocate on several fronts including the SEMPO Training Institute, as well as for special programs like the adCenter search advertising promotion. Our industry association greatly appreciates Microsoft’s strong commitment and ongoing participation.”

Related Reading:
SEMPO Institute to Develop Career Opportunities for Young Chicagoans
New SEMPO Chairperson Dana Todd Has Big Dreams for Organization
SEMPO Selects Officers for New Board of Directors

Yahoo! Adds eBay Application to Home Page Test

Yahoo! has been testing a new home page design. Last week, we saw images and learned more about the user interface.

This week, Yahoo! has announced the addition of an eBay application to the home page test. The app is included on the left hand sidebar along with tabs for stocks, movies, local events, etc.

Check it out:

ebayyahoohomepagetest112108.jpg

Workshops Offered by Direct Marketing Association and TopRank Online Marketing

TopRank Online Marketing and the Direct Marketing Association have just announced a partnership to develop and deliver a series of educational workshops on social media marketing entitled, “Social Media Smarts: Introduction to the Social Web, Tools and Tactics.”

With marketers facing tighter budgets in the coming months, social media marketing offers new opportunities for companies to engage customers, improve brand awareness and increase sales with budgets that are more recession friendly than many traditional marketing efforts.

Lee%20Odden%20and%20Greg%20Jarboe%20at%20SES%20San%20Jose%202008.jpg Leading the workshop will be Lee Odden, CEO of TopRank Marketing, who will introduce participants to the marketing opportunities with social media through best and worst practices examples. As you can see from the photo in this post, I’m much taller than Lee.

But, according to George Markham Director, Education Services at Direct Marketing Association, “Lee is a well rounded digital marketer uniquely qualified with over ten years experience as an internet marketing consultant and a background in corporate training.” Markham adds, “As a consultant working on the front lines of social media marketing for companies large and small, Lee brings first-hand knowledge and real-world examples to teach attendees how to develop a successful social media strategy.”

But I’m still taller.

The Social Media Smarts workshop will provide attendees with insight into blogging and blog marketing, social networks, microblogging, social news and bookmarking, video sharing, image and audio sharing, wikis and social media analytics.

Rounding out the workshop is a social media strategy exercise that will empower attendees to create their own social media strategy and develop a framework for building a business case within their organizations.

Lee is quoted in a press release as saying, “As a high demand digital marketing and PR agency, we’re seeing tremendous benefits from educating in-house marketing staff on the finer points of social media marketing.” He adds, “Offering both good and bad social media marketing examples along with strategy, tools, tactics and analytics can really empower companies to succeed.”

Now, I’ve served on panels with Lee. I know Lee. And that’s exactly the way Lee talks.

The first of the Social Media Smarts workshop series will be conducted in New York, December 4th and 5th, at the Microtek training facility in lower Manhattan. If you are in the nieghborhood, drop by and heckle Lee.

And remember: I’m taller. Actually, I was standing on my toes for this photo. Lee’s actually pretty tall, too.

Citysearch Rebuilds Site with a More Social, Local and Mobile

Citysearch appears to be going for the jugular with its newly rebuilt site. While many sites add a little social here and a little mobile there, Citysearch is going for the three hottest trends all at once: Social, Local, Mobile.

“We rebuilt the Citysearch platform to give our users what they asked for — a new site that drills down to the hyper-local level with content for specific neighborhoods,” said Jay Herratti, CEO of Citysearch. “We also expanded our social and community tools by integrating Facebook Connect deeply into our site experience. Now users will be able to see their Facebook friends on Citysearch and share reviews and recommendations.”

This is a completely smart strategy as the economy gets tighter. Expect to see these trends grow even hotter despite the Wall Street-Capitol Hill drama.

I can see all sorts of possibilities. People are relocating or working in a different part of town. The ability to check out new local restaurants, entertainment venues, etc via their mobile and connect with people socially will be powerful.

Here’s what Citysearch is saying the new experience will be like:

– More local — Citysearch is expanding its local coverage from 140 local city guides to over 75,000 cities and neighborhoods nationwide. New geo- targeted search technology provides a truly local experience to users, allowing them to target businesses according to zip code. Citysearch also restores balance to local business coverage by providing content from three distinct voices: users, editors and merchants.

– More social — With Facebook Connect, users can log into Citysearch using their Facebook account, allowing them to discover new local businesses and share reviews with their friends online and providing a personal view of their neighborhood and favorite local spots. New social features also enable users to create profiles, more easily review businesses and infuse their opinions and unique local content into their social graph. Connectivity to more major social networks will follow in the coming months.

– More mobile — Mobile by Citysearch puts reviewing into the palm of the consumer’s hand. Key features include an interface tailored to each individual mobile device — optimizing content layout and keystrokes required to surface search results — on-the-go reviews, and mobile menus.

– More intuitive — The new interface offers a streamlined registration process, easy review writing interface, new search refinement and navigation tools. Other new features include a follow-along map with integrated content that moves as the user scrolls down the page, making it easier for users to see everything they need in one place.

What do you think of the update? Let us know in the comments.

Related Reading:
MapQuest Partners with Citysearch for Comprehensive Search Results
AOL to Distribute Citysearch Content, Ads

TNS Unveils Next Generation of Online Advertising Monitoring Tools

TNS has launched the next generation of its online advertising monitoring tools. The TNS Digital Suites combines cookie tracking with the TNS 6th Dimension Panel for what they say is a unique analysis of online ad consumption. TNS says current tools overestimate audience sizes, but that their updated online ad tool provides target audience insight with little interference to the user experience.

Mike Saxon, Senior Vice President, Brand and Communications, TNS, explains the need for new measurement and monitoring systems, “For digital advertising, current tools are not meeting the industry demands because the fundamental relationship between advertising and the media that carries it has changed. TNS Digital Suite surveys our panelists, not site visitors, delivering the same kind of accountability and rigorous analysis for online advertising that our customers expect for traditional advertising.”

TNS is touting the benefits of the new tool as:

  • No more unpopular pop-up surveys
  • Control for cookie deletion, capturing ad exposure on multiple computers (home/work/school) for each panelist
  • Accurate ad effectiveness measures for the target audience, using the 6th Dimension panelists profiles (over 150 panelists characteristics)
  • Advanced analysis through longer surveys (up to 30 minutes long against 7-8 minutes)
  • Surveys taken at the convenience of the panelists instead of the current proximate surveys which occur immediately after ad exposure
  • Analysis available based on frequency and time since last exposure

What do you think? Leave a comment.

Related Reading:
TNS Surrenders to WPP Takeover
Compete Acquired by TNS
Compete Unveils Premium Version of Analytics Product

Google Site Search Offers On Demand Indexing

Google announced early this morning that they have updated their Site Search product to provide for on demand indexing of your site. What this means is that if you are using Google’s Site Search feature to provide visitors to your web site with a tool to search your site, you can always keep that on site search tool up to date. It is important to note that this new tool does NOT provide on demand indexing for your site in Google’s general index.

Nonetheless, this is a very cool tool, so let’s walk through a quick scenario. Imagine that you have a site where you have added a substantial amount of new content. Perhaps you have added 100 pages of new articles and data to the site. Prior to this announcement, you would have had to wait for the Googlebot to come along and find those changes, and for them to be incorporated in the index before your Site Search would be able to search on that new content.

Now, with today’s announcement, you can go into the configuration screen for your Site Search, request on demand indexing, and a fresh crawl will be done of your entire site. This data is then made available to users who use Site Search on your site, in real time.

This is a really neat enhancement, ensuring that you can always offer users a full and robust search function on your site, even immediately after you have made massive changes.

Last night I spoke with Nitin Mangtani, the lead product manager for Google Enterprise Search, and he indicated that the new functionality would not be possible without Google’s cloud computing architecture. Basically, the index for your Site Search is unique in nature.

If there was only one copy of that index (perhaps on a Google server near your web site’s hosting location), people all over the world would have to access that server (causing potentially large latencies) to get the data from that index. The cloud computing architecture used by Google results in your unique index being distributed across the globe, and eliminates those latencies.

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