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Happy Thanksgiving, from All of Us at Search Engine Watch

We will not be publishing on Thursday, November 27, or Friday, November 28, in observation of Thanksgiving Day. I hope those of you that are celebrating the holiday can stay off the Internet and spend some time with those you love.

For those of you that aren’t celebrating Thanksgiving, or have had enough quality time with your family, here are a few things you might find interesting:

* If you haven’t checked it out lately, I suggest looking over the articles in our Search 101 section. It’s been updated with articles covering the basics of search engine optimization, search advertising, and several other topics. Keep an eye on that section, as it will continue to be updated on a regular basis.

* We’ve been collecting quite the archive of Search Engine Marketing Webcasts. We’ve got one-hour presentations with Q&A available on demand on topics from Holiday PPC campaigns to search trends, to Profitable PPC fundamentals. You can also sign up for upcoming webcasts, including one next week on Advanced Keyword Research.

* Catch up with other Thanksgiving refugees on the Search Engine Watch Forums, or browse the archives to find the best advice on a range of search marketing topics.

* Head on over to Facebook to join the SearchEngineWatch Facebook Group or the Search Engine Strategies Facebook Group. Or check out our LinkedIn Groups for Search Engine Watch, SearchEngineWatch.com Forums, or Search Engine Strategies Conference & Expo.

We’ll be back on Monday with plenty of new Experts columns, blog posts, and more. Have a happy Thanksgiving!

Citysearch Rebuilds Site with a More Social, Local and Mobile

Citysearch appears to be going for the jugular with its newly rebuilt site. While many sites add a little social here and a little mobile there, Citysearch is going for the three hottest trends all at once: Social, Local, Mobile.

“We rebuilt the Citysearch platform to give our users what they asked for — a new site that drills down to the hyper-local level with content for specific neighborhoods,” said Jay Herratti, CEO of Citysearch. “We also expanded our social and community tools by integrating Facebook Connect deeply into our site experience. Now users will be able to see their Facebook friends on Citysearch and share reviews and recommendations.”

This is a completely smart strategy as the economy gets tighter. Expect to see these trends grow even hotter despite the Wall Street-Capitol Hill drama.

I can see all sorts of possibilities. People are relocating or working in a different part of town. The ability to check out new local restaurants, entertainment venues, etc via their mobile and connect with people socially will be powerful.

Here’s what Citysearch is saying the new experience will be like:

– More local — Citysearch is expanding its local coverage from 140 local city guides to over 75,000 cities and neighborhoods nationwide. New geo- targeted search technology provides a truly local experience to users, allowing them to target businesses according to zip code. Citysearch also restores balance to local business coverage by providing content from three distinct voices: users, editors and merchants.

– More social — With Facebook Connect, users can log into Citysearch using their Facebook account, allowing them to discover new local businesses and share reviews with their friends online and providing a personal view of their neighborhood and favorite local spots. New social features also enable users to create profiles, more easily review businesses and infuse their opinions and unique local content into their social graph. Connectivity to more major social networks will follow in the coming months.

– More mobile — Mobile by Citysearch puts reviewing into the palm of the consumer’s hand. Key features include an interface tailored to each individual mobile device — optimizing content layout and keystrokes required to surface search results — on-the-go reviews, and mobile menus.

– More intuitive — The new interface offers a streamlined registration process, easy review writing interface, new search refinement and navigation tools. Other new features include a follow-along map with integrated content that moves as the user scrolls down the page, making it easier for users to see everything they need in one place.

What do you think of the update? Let us know in the comments.

Related Reading:
MapQuest Partners with Citysearch for Comprehensive Search Results
AOL to Distribute Citysearch Content, Ads

SEW Experts: Social Media Link Building: From Fantasy to Reality

Search Engine Watch Expert - Eric EngeSometimes, a company’s marketing efforts can have an unintentional impact from a link building perspective. Such is the case with this fantasy sports community site focused on building communities in Facebook and other social media environments. In today’s Web analytics and ROI column, “Social Media Link Building: From Fantasy to Reality,” Eric Enge shares the successful strategy of Citizen Sports Network.

» Full story

New AOL.com Launches; Due Diligence on Yahoo Merger Reported

When I read that AOL.com launched a new homepage, I naturally hopped on over there to see what the new look, um, looked like. It looked the same, except with dark blue trim and web 2.0 stripes in the background for good measure.

aolnew1008.png

Otherwise, it still holds the same basic design as….Yahoo. I then came across a story by Reuters which says Yahoo and AOL are conducting “due diligence” on a possible (probable?) merger by the two web companies. I was not at all surprised.

Something else to know about the new AOL is that it incorporates a new social element.
What the new feature allows you to do is sign into social networks like Facebook and Bebo directly from the homepage.This is a smart move and will blend nicely with Yahoo’s push toward open source should the merger occur.

“As the Web becomes more fragmented, consumers want choice and relevance in their Web experiences. AOL.com is the first traditional big portal to offer access to popular social networking sites all in one place,” said Bill Wilson, Executive Vice President, AOL Programming. “Now consumers can connect with their numerous networks and information sources all from AOL.com. We have already seen success by opening up AOL.com to other e-mail providers. We will continue to enhance the appeal of our portal with the changes we are making today by adding more relevant programming, customization opportunities, greater integration of third party content, improved design and access to social networks directly from AOL.com.”

Online Reviews Second Only to Word of Mouth in Purchase Decisions

New data released by Rubicon Consulting shows that online reviews are second only to word of mouth when it comes to influencing consumer purchasing decisions.

Here’s other key points from the survey:

  • The Web is the #2 resource for customer support information, after user manuals. It ranks ahead of calling the manufacturer or asking a dealer.
  • Website categories that get the most daily usage are search, social communities like MySpace and Facebook, general news websites like CNN.com and NYTimes.com, and online banking.
  • The websites that Americans value most are (in order), Google, Yahoo, YouTube, Wikipedia, and Facebook. Although Yahoo’s financial challenges have generated a lot of press attention, it continues to have a very large and loyal following.
  • Young people (age 22 and under) are much noisier online than their elders. They account for about half of all the content and comments posted online.
  • Facebook appears to be ahead of MySpace in terms of number of users in the US, and perceived value of the site.
  • Despite extensive publicity, the community sites SecondLife and Twitter reach only a few percent of US Internet users.
  • Democrats are more active online than Republicans. Democrats are more likely to participate in online communities, and say they are more heavily influenced in their voting decisions by information they find online.

Harry Max, a principal at Rubicon Consulting said, “Many companies downplay the importance of online communities because only a few percent of all Internet users contribute to them heavily. What they don’t understand is that most other Internet users read those reviews and rely on them heavily when making purchase decisions. Taking good care of online communities can be a huge money-saver for companies trying to get more marketing impact from limited budgets.”

I disagree. I think a lot of companies are interested in online communities but aren’t always sure how to engage consumers with them. However, with the economy the way it is, many companies are likely to cut social media first, as we saw in data released just the other day.

The biggest key to making sure you get good online reviews is to have a solid product or service. So, while you’re making those efficiencies in order to survive the slow economic times, make sure your products don’t suffer. Better yet, create efficient products and services and just watch those positive reviews come in.

To get the ball rolling, you might try pitching a few bloggers - especially mom bloggers if you have a product or service related to them.

Related Reading:
How to Bury Negative Online Mentions of You - Intermediate Level Tactics
Constructive feedback on online reputation management
SEO for Brand Reputation Management
Pssst. People are Talking… About Your Business!

SEW Experts: Facebook: Get Educated on the Hottest Social Media Platform

Search Engine Watch Expert - Ron JonesFacebook was first used as a tool to help students, faculty, and staff to get to know other people on campus. Now it’s used to do the same on the Internet campus. In today’s SEM.edu column, “Facebook: Get Educated on the Hottest Social Media Platform,” Ron Jones outlines some ways educators are using the social network as a way to get students ready for participating in today’s corporate world.

» Full story

Twitter Updates for 2008-10-08

SEW Experts: What You Need to Know Before Committing to SEO: Rushing into a search engine optimizat.. http://tinyurl.com/4wwsod #
SEW Experts: Google’s Algorithm is Shifting: Google seems to be moving toward an algorithm based mo.. http://tinyurl.com/3r3yy2 #
Gmail Offers Extra Level of Protection for Late Night and Weekend Emails: Ok, this is isn’t search .. http://tinyurl.com/4atdol #
AdBuyer [...]

Live Search now Live on Facebook

In July, Microsoft and Facebook announced an expansion of their existing partnership to include Live Search on the social network. Today, that plan has been implemented. AdCenter ads are being served up along with the results.

Here’s what they’re saying about it:

On the Live Search blog, Angus Norton, Senior Director, Live Search Product Management, wrote “This is a great first step in our partnership. As we evaluate user feedback and results we’ll explore additional ways to integrate Live Search more deeply into the Facebook experience.”

Over at Facebook’s blog, Leah Pearlman wrote, “By integrating web search into Facebook, you can increase the information available to share with your friends, family and coworkers on the site. For example, your friend may invite you to an event at a new restaurant. Without leaving Facebook, you can check out the details of the restaurant on the web. Or, say you see photos in your News Feed about a friend’s recent trip to Dubai. Inspired, you can search the web for more information about travel without having to leave Facebook. Along with your search results, you may also begin to see ads for products, services or other things that are relevant to your query.”

Have you tried out Live Search on Facebook? Let us know your first impressions in the comments.

Related Reading:
Facebook Hires Sandberg to Make Microsoft’s $240 Million Investment Pay Off

Federated Media Revamps Self-Service Ad Platform

Federated Media has unveiled and launched a revamped version of their self-service advertising platform. Here’s what to expect with the update:

  • Transparent site lists
  • Real-time inventory availability
  • An ad creative upload tool
  • The flexibility to buy on a site-specific, categorical, or demographic basis
  • Purchasing on either a CPM basis or on a flat rate basis

“With the new functionality available in the self-service ad platform, marketers with smaller budgets have the same access to our sites that Fortune 500 brand advertisers enjoy,” said John Battelle, founder, chairman and CEO of Federated Media. “Conversational media is where consumers congregate, form opinions and make purchasing decisions. It’s not just major brands that need to be here; it’s everybody.”

Related Reading:
Federated Media Grows Network, Partners with comScore
Federated Media to Broker Ad Deals in Facebook Apps
FM’s All-In-One Tech Blogs Page & New Marketing Roundup Page

Friendster Now Supports Facebook Developer Community

Have a Facebook app? Well, now you can deploy it on Friendster. They’re now supporting the Facebook Developer Community. It comes almost two months after deploying the OpenSocial API. This could be a good opportunity if you’re looking to go global. Friendster has 80 million members worldwide, many of which are in Asia.

“Friendster’s support of both the Facebook and OpenSocial platforms is a big win for business and individual developers, as well as for Friendster users,” said David Jones, vice president of global marketing for Friendster. “For the developers that have invested resources in developing and launching a Facebook app, Friendster has now made it very easy for them to ‘port’ these applications to Friendster, enabling them to tap into Friendster’s 80 million users. For Web 2.0 companies that have developed apps using Facebook and OpenSocial APIs, they now have the flexibility to choose between approaches when launching applications on Friendster.”

To learn more check out the Friendster Developer Platform.

Related Reading:
Friendster Names Googler as New CEO

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