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The number of small businesses using deeply integrated social networking services will double in the next year, according to projections by Access Markets International (AMI) Partners, Inc. Currently, there are about 300,000 small businesses engaged in social networking, which is 5% of the total number of small businesses in the U.S. AMI expects that number to reach 600,000 in the next 12 months.

“As social networking evolves, we can see the emergence of targeted offerings for business users,” says Nikki Lamba, New York-based analyst at AMI Partners. “In order to attract a greater share of SBs, social networking services must provide customized services that SBs can leverage in order to realize their business goals.”

Social media might be an increasingly attractive option for small businesses in their advertising and marketing efforts. The current economy has businesses scrambling for affordable marketing methods and social media is a possible option, depending on how its leveraged.

The keynote speakers for Search Engine Strategies Chicago have just been posted to the website for the SEM conference. And check out the heavy hitters:
• Lawrence Lessig, the Professor of Law at Stanford Law School, is giving the opening keynote on Monday, Dec. 8;
• Bill Tancer, the General Manager of Global Research at Hitwise, is giving the morning keynote on Tuesday, Dec. 9; and
• Josh James, the President and Chief Executive Officer of Omniture, is giving the morning keynote on Wednesday, Dec. 10.

That’s quite a line up. Or, as my good friend Anne Kennedy, the Managing Partner of Beyond Ink and a member of the SES Advisory Board, says, whether you’re a “seasoned search maven or hopeful newbie, you’ll find speakers who share expertise, new research, horizon’s edge views and knuckles-in-the code tactics” at SES Chicago.

Take Professor Lessig, for example. For much of his career, he has focused on law and technology, especially as it affects copyright. He is the author of Code v2 (2007), Free Culture (2004), The Future of Ideas (2001) and Code and Other Laws of Cyberspace (1999). He was also a columnist for Wired, Red Herring, and the Industry Standard.

According to a recent article by Kim Heart in The Washington Post, Professor Lessig is among the signers of a letter that went to the Barack Obama and John McCain campaigns. The letter was also signed by Craigslist founder Craig Newmark and Wikipedia founder Jimmy Wales.

The letter asked the candidates to insist on using a new method to choose debate questions. While that job is usually left to the media host, the members of the “Open Debate Coalition” say they aren’t “hard-hitting enough.”

Instead, they want to let people submit questions, then vote on their favorites, over the Internet. The top 25 questions would have the potential of getting asked during the debates.

“This cycle’s YouTube debates were a milestone for Internet participation in presidential debates,” the letter said. “But they put too much discretion in the hands of gatekeepers. Many of the questions chosen by TV producers were considered gimmicky… and never would have bubbled up on their own.”

So, do you think what Professor Lessig says at SES Chicago will be on the mid-term? All I know is that I can’t wait for the Q&A following his keynote.

The following day, Bill Tancer takes the stage. He’s the author of “Click: What Millions of People Are Doing Online and Why It Matters.”

Bill, who I’ve known for years, is the author of a weekly online column for TIME, “The Science of Search.” He is a frequent guest on CNBC, and has been quoted extensively in the press, including The Wall Street Journal, The New York Times, USA Today and Business Week.

Bill recently had a “naked lunch” with Andy Greenberg of Forbes.com. Hey, I didn’t make this up. Click on “We Are What We Google” and read the article for yourself.

In the article, Bill is quoted as saying, “What I find really fascinating is how much we tell search engines – more than we tell surveys, more than our family members, more even than our priests or rabbis.”

Are you skeptical of this claim? Bill backs it up with his analysis of searches beginning with “fear of.” It reveals search engine users are afraid of flying, heights, clowns, intimacy and death, in that order.

Looking at searches beginning with “how to,” he observes that the phrase “how to tie a tie” edges out “how to have sex” and “how to kiss” for the top spot.

And Bill’s analysis of searches beginning with “why” shows that most queries are related to school projects. But these fall sharply during the summer and Christmas holidays. During those periods, more existential questions like “Why did she leave me?” and “Why did God do this to me?” pop to the surface.

But wait! There’s more! The following day, Josh James is the keynoter.

James co-founded Omniture in 1996 and, under his leadership, it has evolved into one of the fastest-growing publicly traded software companies with more than 4,700 customers across 75 countries and over 1,100 employees. His market vision, leadership and entrepreneurial philosophy have enabled Omniture to achieve greater than 75% growth for more than five consecutive years, as well as to maintain customer retention rates of greater than 95%.

James is also the founder of Silicon Slopes – a private sector initiative whose mission is to promote the interests of high-tech in Utah. A recent article by Tom Harvey in The Salt Lake Tribune said that the Omniture CEO was motivated to found Silicon Slopes in 2007 to change the misperception that Utah is “A quirky state at the edge of the desert dominated by a single religion and defined by its far-right politics and weird liquor laws.”

For example, Siliconslopes.com is sending out thousands of promotional posters this year that depict the Silicon Slopes running along the Wasatch Mountains from Logan to Provo, listing an array of high-tech companies with operations here, as well as ski resorts and signs pointing to Moab and other attractions.

While I haven’t met Josh James yet, I did interview Huw Roberts of Omniture earlier this year at SES London. Roberts talked about the importance of web analytics to effective search engine marketing for businesses of any size.

Huw Roberts, Omniture, at SES London 2008

There you have it: The keynote speakers for Search Engine Strategies Chicago.

And I’ve got to agree with Anne. Whether you’re a “seasoned search maven or hopeful newbie, you’ll find speakers who share expertise, new research, horizon’s edge views and knuckles-in-the code tactics” at SES Chicago.

Yahoo President Sue Decker took to the Yahoo Anecdotal blog to defend the search advertising deal her company struck with Google a few months ago.

Google has been doing the heavy lifting when it comes to defending the deal to the critics. So, it was about time we heard from Yahoo again on the deal.

But Decker started off with a sarcastic tone. Her first paragraph ended with:

Since the critics clearly don’t understand the deal and what it means for Yahoo!, Google, advertisers, and users, it’s time for some myth-busting.

Sue, if you want to win friends to your side, you shouldn’t alienate these critics. Many of them are AdWords customers!

But Decker devolves even further by saying making her two points about what the deal does for Yahoo instead of making it about the customer:

• Yahoo! will use this agreement to help us become a stronger competitor in all aspects of online advertising; and
• Yahoo! is not exiting the sponsored search business. We plan to remain a strong player in sponsored search.

I know that Decker has probably been consumed with trying to save a flailing Yahoo. But the fact that she’s going after this argument by defending the business aspirations of Yahoo might show why this company is struggling in the first place.

Companies succeed when they focus on the customer. But Yahoo is focused on stock prices and board preservation. This is not the way to win the hearts of search advertisers or investors.

Otherwise, Decker made points that Google has made. She says there will not be price setting between Yahoo and Google because advertisers set the prices through the bidding process. The price is related to the value which is based on demand.

Decker even played on Google’s unofficial motto “Do no evil” by saying the partnership would be implemented through respect for the Hippocratic Oath “first, do no harm.”

To be fair, Yahoo probably needs this deal in order to bring in some extra income. What they need to do what that income is invest in innovation that brings a better search experience to users. That’s what the search industry needs right now. And it’s the only way to truly compete with Google.

Related Reading:
To Fear or Not to Fear: That is the Question (About the Google-Yahoo Ad Deal)

Rumors of a “Google Operating System” have been around for a few years now, fueled by Google’s expansion into e-mail, analytics, desktop search, Web applications, pizza delivery…well, maybe not that.

Today, Google has made a significant step toward becoming a Web-based operating system by launching a beta version of the open-source Google Chrome browser, which has been optimized to run Web applications rather than simply rendering HTML on a page.

“All of us at Google spend much of our time working inside a browser. We search, chat, email and collaborate in a browser. And in our spare time, we shop, bank, read news and keep in touch with friends — all using a browser. Because we spend so much time online, we began seriously thinking about what kind of browser could exist if we started from scratch and built on the best elements out there. We realized that the web had evolved from mainly simple text pages to rich, interactive applications and that we needed to completely rethink the browser. What we really needed was not just a browser, but also a modern platform for web pages and applications, and that’s what we set out to build.”

Chrome’s main features include a beefed-up Javascript engine (aka V8), which will improve performance of AJAX apps like Gmail and Google Docs. It also offers better memory allocation, and an architecture that keeps apps running in separate windows as isolated processes — so a crashed app won’t bring down the browser, and security is markedly improved.

The browser includes its own URL box, which Google is calling the “Omnibox.” It incorporates features from Google Suggest, browser history and search history.

As with the Google Toolbar before it, Chrome will also present an opportunity for Google to collect more user behavioral data. On the plus side, that could help Google develop better Web analytics applications. More cynically, Google can also take this mountain of user data and use it to better monetize its ad platforms.

While this move can be seen as a challenge to Microsoft on the browser front, it’s more of a threat to Microsoft’s Windows operating system. By developing its own open-source browser, Google is able to establish de-facto standards for Web applications.

Combined with Google Gears coming at Web applications from the developer side, and there’s not much use for a desktop operating system any more.

Over the past few days, more and more articles and posts from SES San Jose 2008 have been written. I’m sure there will be more stories to come out of the event, but this seems like a good time to recap the conference.

A quick Google News search for “SES San Jose” finds 276 articles from the past month – 138 when the duplicates are removed. A search in Yahoo! News for “SES San Jose” finds 114 articles from the past month. A query in Google Blog Search for “SES San Jose” finds 5,554 blog posts that mention “SES San Jose” from the past month, 337 when the duplicates are removed.

A little content analysis reveals the top 10 stories from the past month that were triggered by a keynote, panel, session or workshop at the 10th annual SES confence. Seven of these stories were ones that I predicted in my post on the Search Engine Watch Blog entitled “SES San Jose tip sheet for bloggers and journalists.” But three of the top stories came as surprises — even to an SES veteran like myself. Here, in order, are the Big Ten.

Kevin Ryan, VP, Global Content Director, SES & Search Engine Watch. (Twenty-three articles and 72 unduplicated blog posts, including “SES San Jose Photos – Paparazzi Style” by Lee Odden of TopRank’s Online Marketing Blog.

Tuesday Morning Keynote by Satya Nadella, SVP, Search, Portal & Advertising Platform Group, Microsoft. (Nineteen articles and 69 unduplicated blog posts, including “Is Microsoft’s Vision of Search Enough to Catch Google?” by Rob Hof of BusinessWeek. Rob wrote, “It would be dangerous for anyone to write off Microsoft. Its determination was on display today at the Search Engine Strategies conference in San Jose. Satya Nadella, Microsoft’s senior VP of search, portal, and advertising platform group, told the crowd that he sees searchers moving from merely typing keywords into Google to getting tasks done.”

Matt Cutts, Software Engineer Guru of Google. (Ten articles, 74 blog posts and a YouTube video entitled “Matt Cutts on Big Brand BlackHat Sites” on the ChrisDaviesCa Channel. Chris happened to be sitting next to Matt, Google’s head of webspam, when Matt weighed in about big brand sites that have been banned for black hat seo practices during the Black Hat/White Hat session during SES San Jose 2008.

Danny Sullivan, Editor-in-Chief of Search Engine Land. (Eleven articles, 41 unduplicated blog posts and a video interview by Mike McDonald of the WebProNews Video Blog entitled, “SES: Staying Focused On Search.”) Danny said that social marketing and all sorts of other things can be useful, but it’s important to get back to the search marketing basics.

Universal & Blended Search. (Four articles, 42 unduplicated blog posts and a video interview for the SESConferenceExpo channel entitled, “Johanna Wright of Google on Google Universal Search.” Johanna gives some insight into how vertical search results are blended into universal search results and advocates a thoughtful approach to making information accessible to Google through use of sitemaps and detailed descriptions.

Keynote Roundtable: Why Does Search Get the Credit for Everything? (Four articles and 38 blog posts, including “SES roundtable: Search shouldn’t take all the credit” by Ellen Keohane of DM News. Ellen wrote, “Search marketing often gets credit for the final sale or conversion, even when it shouldn’t, according to a roundtable discussion today at Search Engine Strategies in San Jose.”

Opening Keynote Presentation by Lee Siegel, author of Against the Machine. (Two articles and 27 unduplicated blog posts, including “Trust: The Backbone of Consumer Satisfaction” by Kevin Lee of ClickZ.) Kevin wrote, “In an afternoon keynote, Lee Siegel, author of “Against the Machine,” predicted a backlash against the Internet as it has evolved. His book (which I’ve partially read) discusses how there are unforeseen consequences due to technology, and the Internet is responsible for largely unforeseen positive and negative effects on individuals and society.”

Thursday Morning Keynote: Dan Heath, author of Made to Stick. (One article and 27 unduplicated blog posts, including “Dan Heath 2008 SES San Jose Keynote” on WebmasterRadio.FM.) Listen to Dan explain Why Some Ideas Survive and Others Die as he delivers his 2008 SES San Jose Keynote. Dan offers six key factors for sticky ideas, plus offers numerous supporting examples.

Orion Panel: How Much Search is Enough? (Three articles and 19 unduplicated blog posts, including “SES San Jose 2008 - Where’s Money For Search Going?” by Manoj Jasra of WebProNews. Manoj wrote, “How much Search is enough? Aaron Goldman of Resolution Media, Steven Kaufman of Digitas, Robert Murray of iProspect and Bob Tripathi of Discover Financial Services were posed that very question by SES’s own, Kevin Ryan.”

Orion Panel: Technical & Information Giants. (Six articles and 15 unduplicated blog posts, including “Technical & Information Giants Keynote - SES San Jose 2008” by Jason McElweenie of The SEM Blog. Jason wrote, “WOW. Let me repeat that. WOW….This was a great panel of some very huge icons on the web today. Bravo SES!”

After the latest round of attempted negotiations with Yahoo and investor Carl Icahn, Microsoft is once again saying that it is moving on from trying to acquire the second-place search engine.

Addressing the attendees at Microsoft’s financial analyst meeting, Ballmer explained Microsoft’s Plan B for building search and competing with Google. And like Joel McHale on E!’s The Soup, I’ve read the transcript so you don’t have to. Here are the sound bites.

First up, the reason why Microsoft thinks it can compete in a Google-dominated search marketplace:

Search is ripe for innovation. It has not been the most innovative category in the world. I mean, think back, what did search look like five years ago, 10 blue links on the left, some ads on the right, and maybe some ads on the top. What does it look like now, 10 blue links on the left, some ads on the right, and maybe something on the top. It is ripe for innovation. If you say to yourself, five years from now, 10 years from now will search be as humdrum, hard, 50 percent of searches don’t actually lead to an answer to somebody’s problem, is this an area that’s ripe for innovation, in user experience, natural language, semantic understanding, consumer experience? The business model hasn’t been touched.

Give Google credit, they invented the business model that supports the modern search business, and yet it hasn’t been touched. How do you involve the consumer? How do you move to a pay-for-action model? How do you reward the consumer, and involve the consumer economically? This is a category that’s ripe for innovation. And that’s important, because if it’s not ripe for innovation, we shouldn’t be doing what we’re doing. We will not be able to be very successful by only doing what the market leader does.

Next Ballmer says that Microsoft is ready to get in the ring with Google:

Second strategy for us I call it focus, but in my own mind I think of it as kind of our Mohammed Ali, float like a butterfly, sting like a bee strategy. Pick focused areas of search, really innovate, change those areas, differentiate from the market leader. That doesn’t mean Google won’t come back and blah, blah, blah, blah, blah.

Ballmer says blah a lot.

And last, but not least, we will work to reinvent the user model and the business model. I know this from past experience, it’s often harder for the guy who is market leader to reinvent their category than it is for somebody who is, so to speak, the Avis of the business, number two and trying harder.

Of course, competing in search is all about making a profit from ad dollar$.

We need more relevant ads. It turns out that one of the big advantages the market leader has is they have more advertisers in their system.

You don’t say?

So if you look at two pages today, one from Google and one from Microsoft, the thing that’s perhaps most interesting is, because they have more people bidding on advertising, they have more opportunity to serve up a relevant ad. A lot of our discussion around Yahoo! really centered as much on this issue as any other issue. How do we get enough advertisers to have a pool of advertising to change the whole advertising approach.

Buy AOL, whose Platform-A is the leading online ad network? Pony up the money for Yahoo?

And last, but not least, we’re going to have to invest in search and advertising, in fantastic brand, and fantastic marketing.

That’s two last but not leasts. Not sure which not least is the most not least.

Later, Ballmer handed over the stage to Satya Nadella, Senior Vice President heading up Microsoft’s search, MSN and ad platform engineering efforts.

When it comes to best results, we have to ante up to create the core infrastructure. That allows us to have a very rich index, a deep and broad index, that helps us actually experiment on the relevance improvements, which is a continuous game. You can think of it as, like, drug discovery, where you continuously are in the game of improving your relevance.

So we have made progress on all of those. In fact, if you look at it, last fall is when we reached a huge milestone for us. We increased the index many-fold. Our relevance improved. We today believe we are comparable to the best in the United States when it comes to the core relevance. And that was not something that we could have said last year at this time when you were here. So that’s substantial progress.

Nadella echoed a Yahoo researcher’s recent article on Semantic search. Microsoft acquired semantic search company Powerset earlier this year.

We think the Search experience is going to evolve to really understand the query intent, as well as the document content, in rich ways. So this is where we’re building the algorithm and capabilities to be able to get to that deeper level of semantic understanding, natural language understanding, so that we can really help users of search engines with their tasks, because nobody does queries in isolation. Queries are always done in the context of some task.

Microsoft has big plans for image search:

One of the nice things about our image search is that we’ve been able to sort of take an experience where we have infinite scroll capability, so you can – you don’t have to paginate to be able to see, you know, hundreds of thousands of images. You can just keep going down. And we have a nice experience for infinite scroll here.

Want to refine those images searches? Ok.

We have the ability for you to refine by size. So if I’m looking for a specific size, I can refine that and find that. So in the case I’m looking for some large images, I can look for color. So if I’m looking only for black and white, I can go ahead and hit black and white. And if the demigods smile, I will actually get that. So, in any case, the idea is to be able to have rich filtering capabilities with your image search to get filtering.

The other thing that I can also do is to be able to drag and drop. I can open up the scratch pad and I can go ahead and drag and drop these images and make a new collection, because if I wanted to come back to a collection of images that I used in this project, then I can have a series of collections.

No offense, but that’s not innovative. That’s done by Google and Flock, too.

That’s ok. Let’s just move on to video search.

One of the things that we have done, working with MSR, Microsoft Research, is to do what we’ve done, all of us in the Search business have done for Web search, in terms of creating previews of content before you click on the link. We’ve done that for video. So we crawl all of the videos on the Web.

We created something called the Smart Motion Thumbnails, which, in fact, are basically summaries of video content out there. And we call them Smart Motions because we can actually do scene detection. So if it’s a news clip, we can actually summarize the news clip. If it’s a video of a sports event, we can make sure that we do the scene detection to get the complete shot, and what have you. So this is – so all you have to do is hover over the video. You get the summary before you actually click on it. And this is, again, best in class or first in class when it comes to creating video summaries that are semantically smart.

Just to compare that to what Google has, Google has, you know, a video search product where they have images. They don’t have the summary capability. The one other difference is the selection. If you look at our selection, we have from MSN, AP, MSNBC, you know, and CNBC, ESPN — lots of different sources, as well as YouTube – whereas the selection in video for Google is a lot more biased toward their own owned-and-operated indexes.

Nadella moves on to talk about travel search. This must be part of Ballmer’s ideas about focusing on specific parts of search and innovating them:

Whenever you’re booking a flight, one of the specific things you’re looking for is to time your purchase. We know that airline fares are volatile, so the idea of being able to purchase when we think is the best time to get the best fare is fairly critical. So in this case, if I go ahead and click flights from Seattle to San Francisco, what I do is I get back on something called an Instant Answer. It says that there are many results of flights from Seattle to San Francisco. It also has this prediction algorithm.

Enter in the Farecast acquisition and re-launch.

In this case, it looks like it’s a good time to buy. Let’s go ahead and look at the actual flights. It takes me to something called a Smart Calendar. I can actually pick the date pair, so when I want to leave and when I want to come back. So let’s say I want to leave Thursday and I want to come back on Saturday; I can go ahead and do that. I will hit Find Flights. And at this point, Farecast is going out to all the agencies and all the airlines and bringing back search results that meet the criteria of the dates I picked.

But Microsoft’s plans for the HP Toolbar is where they hope to take some precious market share away from Google.

How do we really get more people to know about Live Search and get the taste for some of the value, like, in particular, the cashback value? So the place where we are innovating is in the toolbar. We have recently done a distribution deal for our toolbar with Hewlett-Packard. So this is the toolbar that Hewlett-Packard will carry with some customizations of their own. It’s the MSN toolbar.

And so let’s say I’m on Google and I type in Xbox. I can go ahead and search for Xbox, and automatically the toolbar detects that you’re searching for Xbox on Google and a Gleam view that there is a cashback on Live Search. And so I can go ahead and at this point click on that Gleam and it’ll take you to Live Search, or it’s supposed to take you to Live Search. Oh, it is on Live Search. See, I didn’t even notice the transfer. So it’s so seamless that now you’re on Live Search. You can get the cashback for a particular Xbox that you want to buy. So that’s just an experiment on how we get the word out, get more users trying Live Search, and getting the value of things like Live Search cashback.

What do you think of Microsoft plans? Can they gain market share? Let it fly in the comments.

Search engine marketers in the US tend to look West when trying to spot new SEM trends. As Frederick Jackson Turner first observed back in 1893, the frontier has always had a significant influence on American perceptions.

But, if you stare into the sunset too long, you might not see the other “new frontier” North of the Canada-United States border that’s also shaping search engine marketing trends. While Search Engine Strategies Toronto ended last week, I’m still sorting through some of the new SEM trends that I spotted by looking in a different direction.

One of the more intriguing trends that I noticed was this one: More than 80 employees of the Yellow Pages Group (YPG), Canada’s largest directory publisher, attended SES Toronto. YPG also owns and manages Canada’s most visited online directories, YellowPages.ca and Canada411.ca, so the company is no stranger to local search or Search Engine Strategies Toronto.

Now, I’ve often encouraged SES alumni as well as first time attendees of Search Engine Strategies to “bring a couple of colleagues along with you” to an upcoming SEM conference. And I’ve seen companies send teams of more than a dozen people to other SES conferences. But, I’ve never seen a group quite as large as the one I saw at SES Toronto last week.

So, I tracked down one of the key players behind this new trend. His name is Darby Sieben and he’s the Director of Online Services at the Yellow Pages Group. You can watch my interview with Darby on the SES Conference Expo channel on YouTube.

Yellow Pages’ Darby Sieben at SES Toronto 2008

Or you can read my interview with Darby Sieben of the Yellow Pages Group below. He has some very interesting insights into small and medium-sized enterprises (SMEs).

Q: The Yellow Pages directory story started 100 years ago by connecting Canadian buyers with sellers. YellowPages.ca went online in 1995. Has the Internet dramatically changed the way people approach the shopping experience?

A: Yes and No. By this I mean, the need of connecting buyers and sellers has not changed and never will. The way in which they go about doing it has changed and will continue to evolve and the Internet is only one way. Consumers are more complex today and depending on the need and particular circumstances will connect using a combination of ways including print, internet, voice, mobile, etc. The key piece of advice to a SME in this evolving world is to understand that this is about syndication of their information across multiple media platforms.

Q: According to comScore Media Metrix, the Yellow Pages Group reaches 41% of all online Canadians — and ranks #8 out of the top properties in Canada. In the United States, the SuperPages.com Network reaches about 16% of all online Americans and ranks about #21 out of the top properties in the United States. What’s going on in the Great White North?

A: The main difference between Canada and the US is the fact that the Yellow Pages brand in Canada is trademarked; we are the sole owners and users of the brand. In the US, the value and strength of the brand has been diluted as there is confusion. Second, I believe we are a very progressive directory player. We were the first to sign a deal to license data to Google, we work with all the major search players and we continue to push the envelope on technologies such as our 411 voice services, SMS, IM and our mobile platforms. Syndication of our advertiser’s information is very important. We believe in the anywhere, anytime and on any platform to get information.

Q: The content and keywords found in a print advertisement in the Yellow Pages Group and contained in a business profile on YellowPages.ca are fully searchable on the web and made available to your online partner network including Google, MSN and Yahoo! Isn’t that that a strange brew?

A: We don’t think so. If we examine a key barrier to search, that would be content. YP.ca and the search players are only as good as content that is digitized. The issue is that half of Canadian SME’s don’t have a website. We view print as the start of a very incredible journey for a SME because it contains very important pieces of content that consumers look for in the buying process. Those ads get digitized; keywords extracted, bucketized and distributed on YP.ca for our users as well as being pushed to search engines who index. It creates some incredible synergies and creates an ROI for our advertisers. To add one point here – a few years back we launched an initiative called the WebNumber. This is where we have mapped every phone number in our directory to a URL. For example – http://7804517857.yp.ca (this is the phone number for a Harley Davidson Dealership in Edmonton, Alberta). If you type that URL in – you land on their merchant page and can see their video and a host of rich content about that business. Many of our clients will register a domain name and simply point it to their page instead of investing in expensive design services.

Q: More than 80 people from the Yellow Pages Group attended Search Engine Strategies Toronto last week. Why did you bring everyone except the McKenzie brothers to the conference?

A: Well Bob and Doug are launching a cartoon version of their hit from SCTV to be aired this fall, so they were unavailable. On a serious note it is all about further learning’s and understanding. In 2007 we signed Canada’s first reseller agreement with Google and have bundled AdWords with our print and YellowPages.ca advertising. We also launched last year full customized search marketing solutions based on a budget spend and have been testing and continue to sell a guaranteed clicks product. To really become the CMO for small businesses you need to understand all sources of generating results for your customer.

Q: You mentioned that you are bundling Google with your print and YellowPages.ca advertising – isn’t Google considered a competitor?

A: We are definitely in a world of cooperative competition. You referenced ComScore earlier; here is a key fact that best explains the strategy. If we examine the unduplicated audience between Google Maps and our properties – what you realize is that there is a significant boost in audience reach. Both of us have around 31-32% reach and combined we reach over 50% - that is incredible for any SME who is looking to be placed in the path of consumers when they are making buying decisions. One thing I would like to add is that in terms of the purchase funnel – YellowPages.ca generates a very high ROI because by the time users come to us they tend to already know what they want to buy or are very close to a buying decision and need to do some comparisons. We tend to be further down the purchase funnel than search engines and the measurement for SME’s has to go beyond clicks to include phone calls and store visits. As we often say, nobody comes to YellowPages.ca to surf they come to buy and this remains a key focus for us.

Today, Publicis announced the launch of their new digital advertising initiative, VivaKi. And Yahoo wasted no time sending out a press release regarding the new partnership with Publicis, perhaps in an attempt to compete with the news of Google’s Ad Planner. But with Google already having its own agreement with Publicis, Yahoo is really just playing catch-up.

Yahoo’s partnership is a dizzying array of product integrations between the two. Let’s dive in:

First up, mobile marketing. Publicis’ mobile marketing agency, PhoneValley, will be the first global agency to integrate Yahoo’s Blueprint, a mobile developer platform language. The integration aism to aid brands in scaling their messages to a global level. Publicis will also be creating “microsites” to leverage Yahoo’s Smart Ads, a mobile advertising tech solution.

Another part of the agreement is Publicis’ integration of Yahoo’s Right Media Exchange with their current media buying systems. Yahoo touts Right Media Exchange as “the largest open community of buyers and sellers including advertisers, agencies, publishers and networks.” Yahoo hopes the integration will help clients of Publicis be able to target demographics with a single campaign buy.

“Our goal in working together with advertisers and agencies is to help them build brands, reach consumers and increase sales in new ways,” said Yahoo President Sue Decker, who recently spoke about the online advertising transformation and is believed to be behind Yahoo’s latest reorganization. “Through this relationship, Yahoo! and Publicis will empower the next generation of innovative advertising solutions.”

“This partnership with Yahoo! takes the biggest challenge facing marketers today-the need for hyper-personalization on a massive scale-and turns it into a scalable, direct opportunity for Publicis Groupe clients,” said David Kenny, Managing Partner of Publicis Groupe VivaKi. “By creating an evolved business structure built specifically to capitalize on this medium, we’ll advance the larger industry and in the process set new standards for online advertising innovation.”

With SES Toronto coming up June 16-18, 2008, we interviewed June Li, the founder and managing director of ClickInsight. June will be one of the speakers at the “Giving Credit Where It’s Due: Which Campaign Sold What?” session, which will be held on Wednesday, June 18, from 4:00 to 5:15 p.m.

June has over 20 years of e-business, marketing, manufacturing, logistics and sales experience. She is also an associate instructor for the web analytics program at the University of British Columbia, as well as an instructor for a web analytics course at the University of Toronto Professional Learning Centre, Faculty of Information Studies.

June has spoken and moderated at the Emetrics Summit and is a contributing writer to OneDegree.ca and the AIMS blog.

Q. You founded ClickInsight, a business that creates successful strategies for clients to multiply their online leads and sales. Can you provide SEW readers with a sample of some of your latest Web analytics projects? What is the latest “buzz” in the field of Web analytics?

A. We use web analytics to help businesses accelerate their results from marketing initiatives. Almost all of our business breakthrough projects involve an analysis of search marketing, either organic or paid. And since Canada is a net exporter of goods and services, with the Canadian dollar as strong as it is, there’s been increasing interest in using search to get more qualified leads. Cold calling is such a probability game, why not attract the buyers who are need your goods and services and are looking for what you have to offer?

Analytics is a necessity for defining baselines for improvement. Businesses that have not optimized their site for search or are not using paid search should look at their organic search keywords using their web analytics system. What searches are driving traffic to their site? More often than not, the search keywords include just the company name in some way. This means only the people who already know about your organization are coming to your site, and you’re not reaching new prospects. And if you are getting generic, non-branded searches, don’t stop there? You may not be visible to your target market, and unless you drill down to see who your visitors are, you won’t know what you’re missing.

What’s the latest buzz? Social media measurement and mobile analytics. Both have great linkages to search and positioning on the search results page.

Q. How does your company make use or not make use of Google analytics?

A. We and many of our clients make use of Google Analytics (and other tools) to assess the impact of marketing and site changes. We want to see whether our changes have the intended impact on where our visitors are coming from, what’s driving them to our sites, and what’s not. Google Analytic’s new benchmarking availability is interesting and has definitely triggered some very interesting discussions. We also use Google Analytics to mine and analyze onsite search to see what people think you should have on your website. Perhaps what they’re looking for isn’t present or is difficult to find.

But Google Analytics can’t tell you what might work better. So we also use and recommend Google Website Optimizer for testing alternate options and 4Q (4Q.iperceptions.com) to “listen” to the voice of the customer. Without listening, you won’t have the insight on what might be improved or the reason why people behave as they do on your site. And if this still doesn’t provide what you need, surveys and usability testing might be next.

Q. What got you fascinated about Web analytics to begin with? Did you ever suffer any of the experiences that so many of your clients come to your company for to help solve?

A. Since I started with web analytics on the client side, I’m quite familiar with the issues companies have managing web analytics data, reports and analysis.

Without analytics, you’re guessing as to what’s happening on your website and with your online marketing initiatives. And who can afford to guess, particularly now that we’re seeing the economy slowing down and in Canada, coping with a stronger dollar. Web analytics won’t solve everything (it’s not magic and it’s not perfect) but you’re much better off with the insights analytics can provide than none at all. Web analytics practices continue to evolve, integrating with data mining and expanding to include social media and mobile analytics.

Q. What excites you about Search Engine Strategies Toronto? What do you look forward to most?

A. This will be the 4th Search Engine Strategies I’ll have attended in Toronto, and they get better every time. Last year, I was happy to see there was much more discussion “beyond the click” and about landing page conversion, the money-making “value event”. I’m sure this year will bring yet another advance in the community.

SES is a great place to gauge the pulse of the search community, where businesses are at with search, learn what leading organizations are doing, and have fun discussions about the current myths of search and what the crawlers are up to now, where they’re going next.

Q. You teach a Web Analytics Training course at the University of Toronto. Do you plan to draw upon any of it for your presentation at SES Toronto?

A. Absolutely. The Web Analytics training course at the University of Toronto is an introductory course intended to help those who need to show value from website content understand not only the technical basics but also the management and organization pre-requisites for success. Key to using web analytics is a clear understanding your goals. Only then can you set up your analytics plan to properly (and sanely) assess performance and progress towards attaining your goal. I’m really looking forward to the panel I’m on. We’re tackling the topic of Multi-Channel Measurement. Goal setting is critical to ensuring you don’t drown in multi-channel data and can actually make sense of what you’re measuring.

Q. Put on your prognosticator helmet: What is the future of Web analytics? Say over the next 10 to 20 years?

A. 10-20 years? We’re having problems with 2-3 years! Web analytics will become “analytics”. With new online and integrated technologies proliferating, the tools to measure will evolve, perhaps not fast enough but they’ll evolve. For sure things will get more complicated, and that’s what keeps it interesting and fun!

In an effort to improve access to job seekers and assist recruiters, Yahoo announced today the launch of “R.E.A.L., a patent pending search ranking system that is based on Relevance, Engagement, Availability and Location,” a company press release detailed.

Yahoo explained the process thus:

R.E.A.L. is an industry-first search algorithm that builds on an innovative set of principles derived from Yahoo!’s research in Web search technology. Leveraging Yahoo!’s behavioral targeting and search optimization strengths to rank job listings based on user engagement, R.E.A.L. has moved Yahoo! HotJobs’ job search rankings beyond the traditional category-based, date-sorted experience. With the launch of R.E.A.L., “applies” per job listing have increased by 25 percent, a key success metric for recruiters.

“R.E.A.L. is a key pillar in our strategy to deliver the best in performance and value for recruitment advertisers,” said Jeff Kinder, senior vice president and general manager, Yahoo! HotJobs. “Yahoo! has shown that relevance matters in search results, and it’s powerful to apply Yahoo!’s search technology to HotJobs and see immediate and significant performance improvements. We believe Yahoo! HotJobs has a distinct advantage as online recruitment evolves and insights and technology play increasingly important roles.”

The principles of R.E.A.L. are described in a newly released “Playbook” for recruiters, a compilation of best practices for posting, editing and managing job listings, designed to deliver optimal quality and performance. By aligning the goals of recruiters and job candidates, R.E.A.L. creates an indispensable experience that is defined by four critical characteristics of high-performance job listings:

R - Relevance: Matching text in job titles and descriptions to the keywords candidates use

E - Engagement: Measuring how well candidates respond to the job listing

A - Availability: Determining that the positions displayed are still unfilled

L - Location: Showing jobs in a location of interest to the candidate

These four characteristics are part of an insights-driven search algorithm that will continually improve on itself.

“We’ve started following the principles of R.E.A.L. and have already seen a significant increase in the number of applies per job listing,” said Kathryn Jordan, chief financial officer, Fishpond Recruiting. “By applying Yahoo! HotJobs’ best practices, we’ve not only expanded our candidate pool but we’re seeing matches with high-quality candidates that are far more relevant to our job openings.”

R.E.A.L. also benefits Yahoo!’s Newspaper Consortium partners who have implemented Yahoo! HotJobs as their exclusive online recruitment solution. R.E.A.L. includes location-based job searching features which enhance the ability to narrow or broaden relevant job search results by zip code, city, nearby cities, full metro areas, or entire states. The Newspaper Consortium now reaches 30 percent of all U.S. daily newspapers, and Yahoo! HotJobs has launched co-branded career sites serving more than 425 newspapers with strong local presences.

As part of its effort to be the “must buy” solution for recruitment advertisers, Yahoo! HotJobs has increased job candidate traffic by more than 50 percent over the last year while competitors remained largely flat. As a result, Yahoo! HotJobs has become the fastest growing Web site among the leading job boards and has surpassed Monster.com in the U.S.(1)

For more information about R.E.A.L., please visit http://hotjobsresources.com/ and click on the ‘Library’ section.