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Over at the Official Google blog, Dan Russell of the Search Quality team, has written a lengthy post on field studying search behavior. One of the things Russell discovered is that there is often a disparity between what people say they’re searching for and what they actually do search for.

There’s also a disparity between what they searched for and what they remember searching for later on.

Another area Russell dives into is eye tracking. Here’s a video showing the eye tracking of 3 different people searching for “school backpack.”

Last but not least, Russell explained the discovery that the “Advanced Search” page was really turning searchers off. They often were so overwhelmed or uninspired by the options, that they left the advanced options blank. They used that information to re-design the Advanced Search page.

All in all it was a nice little insight into how Google doesn’t just use tech testing such as Website Optimizer or Analytics to create a better experience for their users, but watching actual human behavior in person is extremely useful as well.

Related Reading:
Google Shares Three Ranking Philosophies
Google On User Intent in Search Queries
What Search Quality Means to Search Engine Google
Google Discusses Search Evaluation Process

The first phone with Google’s new mobile platform Android was released last week on Tmobile. Unlike the iPhone, Android will be seen on more devices and more carriers in months and years to come.

But Sprint CEO Dan Hesse says Android isn’t quite ready to carry the Sprint name on a device - not yet anyway. He says that Sprint will carry an Android phone in the future, but the platform needs work.

It might be tempting to suggest that the struggling Sprint should hop on board. After all, Tmobile’s G1 pre-sold $1.5 million devices. But Sprint is smart to wait on a ready-for-prime-time device. It needs to sell solid products that garner their own word of mouth instead of simply hopping on a hype wagon.

One of the reasons Android might not be ready is because of a newly discovered security flaw. The flaw was found by former National Security Agency computer security specialist Charles Miller.

Miller has reported the flaw to Google, which says it is working with HTC and Tmobile to issue a fix to G1 customers.

Back on July 20, 2008, I asked: “Is YouTube about to pass Yahoo in expanded searches?” Well, I’ve just had a chance to digest the latest data from comScore for August 2008 and its appears that YouTube has passed Yahoo — if you look at “expanded” search queries instead of “core” search queries.

First, what’s the difference between an expanded and a core search query? According to comScore, a “core” search query is one that occurs on “the five major search engines including partner searches and cross-channel searches. Searches for mapping, local directory, and user-generated video sites that are not on the core domain of the five search engines are not included in the core search numbers.”

If you expand the definition of a search query to include searches on YouTube, MapQuest, MySpace eBay, Craigslist.org, Facebook.com, or Amazon, then you get a different picture.

Google had 7.4 billion core search queries and 7.6 billion expanded search queries in August to lead no matter how you define a “search query.” Yahoo! had 2.3 billion core search queries and 2.4 billion expanded search queries that month. But “YouTube/All other” Google sites had 2.6 billion expanded search queries that month. Microsoft sites had 977 million core search queries and MSN-Windows Live had 988 million expanded search queries.

So, depending on your definition, the top three search engines are either (1) Google, Yahoo! and Microsoft, or (2) Google, YouTube, and Yahoo! That is a distinction with a big difference.

By the way, comScore Video Metrix reports that YouTube accounts for more than 98 percent of all videos viewed at Google sites. (This means Google Video accounts for less than 2 percent of all vides viewed at Google sites.)

So, if you’ve optimized the pages on your website that contain videos, you’ve optimized them for Google Video and other video search engines. They won’t help them get discovered, watched or shared on YouTube.

YouTube doesn’t crawl the web trying to index videos posted on millions of websites. Instead, users are now uploading 13 hours of new video to YouTube every minute. So, getting your video found in about 2.6 billion expanded searches a month means uploading and optimizing video for YouTube, not Google Video.

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Search marketers deal with landing pages everyday in their work, but not all landing pages are created for paid search campaigns. Many landing pages, or sometimes entire sites are created for offline advertising on television, radio, and magazine ads.

Should these landing pages be tested as well? I talked to Google Website Optimizer’s Tom Leung to get his thoughts on how testing can influence offline campaigns.

Leung said there are two ways that tools like Website Optimizer can be used in offline campaigns:

1. As already mentioned, to test landing pages created for traffic coming in from offline ad campaigns.
2. Using paid search or display ad campaigns to make informed decisions on creatives designed for offline ad campaigns.

The second point really got my attention. Leung expanded by saying that SEM’s can use landing page testing as a “bargaining chip to get a seat at the table with other marketers in your organization.”

This information gained from testing is highly useful to marketers planning offline campaigns. As a search marketer, you can use testing and analytics tools to be the one in their department or agency who knows the most about a target audience. That knowledge is highly useful to your colleagues, and can help you work more as an integrated team.

Even though offline and online campaigns can generate interest from consumers with different expectations, at the very least, testing can rule out things that don’t work. An image, text, or highlighted feature that just doesn’t resonate can be discovered through landing page testing. Marketers can test these factors in a paid search or other online ad test, and use the results to develop creatives for offline ads.

Online ad tests can also be used in advance of an offline-to-web ad campaign.

For offline traffic driven to landing pages, you can use those preliminary tests to narrow down the number of landing page options for the initial traffic driven from the offline ad. When the offline traffic begins to arrive (and you’re expecting enough traffic to run a test), you can test the first visitors. You don’t want to test more than 1 page per 100 conversions. Multivariate testing should generally be reserved for large, national campaigns.

WiderFunnel Marketing used Website Optimizer for Tourism BC’s TV-to-Web ad campaign for HelloBC.com. According to a published case study, the campaign targeted the Los Angeles and San Francisco markets. Tourism BC experienced a 52% conversion rate (filling out a web form), up 7% from the previous year.

Even though search marketing has been gaining ground for years, SEMs still may find themselves struggling to lend their insight to traditional marketing methods that have been around for decades. Landing page testing is not just a must for SEMs in their own work but can be a strength to participate in the greater strategy at hand.

What do you think about landing page testing and integrating marketing campaigns? Let me know your thoughts in the comments.

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I just learned something new today.  After writing the post on long tail keywords, I tried to do more reading on keywords in general.  What I discovered was quite surprising, though.  I have always been a Google fan.  Despite the fact that they are way too harsh on paid posts (at least in my opinion) [...]

One of the smartest people I know is Gord Hotchkiss, the president and CEO of Enquiro. He’s smart because he asks questions about how people use search engines, navigate websites and engage with advertising — and then conducts groundbreaking research to find answers before anyone else.

Most search engine marketers know Gord as the father of eye tracking research — and if Gord got an American dollar or a Canadian Loonie every time someone used an image the “Golden Triangle” in their PowerPoint presentation, then he could take early retirement up in Kelowna, British Columbia.

Lately, Gord and the folks at Enquiro Research have been looking at online branding — and the the relationship between brand lift and search engine rankings. I caught up with him at SES Toronto last month and asked him what he had discovered lately while conducting some new studies with Google.

Web Search, Branding, & Brand Lift with Gord Hotchkiss

While Gord won’t be speaking at Search Engine Strategies San Jose, Bill Barnes, the co-founder and executive vice president of Enquiro, will be. Bill is speaking at the “Searcher Behavior Research Update” session on Wednesday, August 20, 2008 — which is Day 3 of the SEM conference.

Bill’s a smart guy, too. Or, as we’d say here in Boston, “wicked smat.” And I’ll bet that he’ll be sharing some of Enquiro’s new research on how searchers interact with search engines.

If you’re looking for the latest studies and findings — or just some new slides to incorporate in your PowerPoint presentations (with proper attribution, of course), you’d be considered “wicked smat” in my neck of the woods if you attended this session.

There was a new service launched at the beginning of the month that follows all uses of your brand, domain, special keywords and more - Search Monitor. And before you jump at me for the plug I am not associated with it at all.

I was sent the press release and information about the product and from what I have seen so far this could be a great tool for reputation management, keeping an eye on competitors using your name etc. or even to track affiliates.

The press release states:

The Search Monitor (“TSM”), an online monitoring service that tracks competitive advertiser activity on paid search, blogs, news, and web sites, announces the product release of three new automated monitoring utilities: Competitor Monitor, Trademark Monitor, and Affiliate Monitor.

With this launch, interactive agencies, marketers, affiliate managers, and compliance teams gain critical insight into search marketing strategies, affiliate activities, trademark abuse, and brand buzz. The Search Monitor offers important information that can only be gained by careful 24×7 automated monitoring, and surfaces the information in 3 easy to use reporting sections:

1. Competitor Monitor gives insights into competitive bidding strategies, competitor market share and visibility, ranking on sponsored search, ad copy strategies, and promotions like free shipping, trials, or sales.

2. Trademark Monitor eases the tasks associated with reputation management by auto-detecting advertisers sponsoring branded keywords, use of trademarks and slogans in ad copy and display urls, and brand buzz on blogs, news, and web sites.

3. Affiliate Monitor simplifies oversight of affiliate programs by auto-identification of affiliates using sponsored search to detect violations of rank requirements, keyword restrictions, ad copy
requirements or restrictions, and landing page copy requirements or restrictions.

Search engine marketing has become a critical component for advertisers. According to the Search Engine Marketing Professional Organization (SEMPO), North American advertisers spent $12.2 billion on SEM in 2007 and that figure is estimated to more than double to reach $25.2 billion by 2011. The Search Monitor was developed to provide the tools necessary to optimize the sizable investments being made in this medium and to protect brands from competitive threats.

“There is a big problem in the industry known as ‘Piggybacking’ which is when smaller advertisers use the trademarks or slogans of bigger advertisers in ad copy or display urls to lure consumers into clicking on their ads”, says Shaun Martinec, a TSM founder. “For our larger brand clients, we have discovered as many as 1 in 10 competitors engaging in this practice. We were quite alarmed to learn that some violators are parked domains, phishing, and spyware sites. With The Search Monitor, our clients are able to catch these activities and react quickly.”

Another advantage of having a monitoring tool such as The Search Monitor is that marketers and agencies can glean insights into competitive online advertising campaigns including ad copy, promotional offers and ad placement strategies.

There are some products out there that cover some of the elements, but the interface is easy to navigate and provides some valuable monitors that many of us can use.

Google Maps features a very funny Google Easter Egg: If you ask for directions from an address in Australia to an address in the USA the ever helpful “Get directions” tool gives some great tips on how to cross the Pacific Ocean.

Easter eggs are hidden surprises created by programmers.

Tip of the hat to Michael Smith of Technocrat.net for uncovering the Google Maps egg.

Now at least I know how Aussiewebmaster made his way to the USA.