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Snow Adds to T5 Misery

By: Cindy Norgte

Just as baggage problems were easing at Heathrow's shambolic Terminal 5, heavy snowfall meant that travellers were forced to face more misery. The poor weather, which is said to be our heaviest snow in two decades, caused a number of flights to be cancelled at the stricken terminal.

The snow prevented British Airways from running its first full flight schedule in its new London home, as an estimated one in 10 flights were axed from the stricken terminal. However, a British Airways spokesperson was keen to stress that the cancellations were caused by bad weather, and not by the baggage problems that had earlier plagued their services. The spokesperson said: "This is not caused by the baggage system, this is simply because of the weather yesterday... there were a number of aircraft that were out of position which means that had a knock-on effect with the schedule today."

British Airways explained that air traffic controllers had decided to take the precautionary measure of reducing the number of flights that were allowed to take off and land due to the weather. The runways were also temporarily shut down, as crew tried to remove potentially dangerous ice from the tarmac.

Since opening on the 27th March, Terminal 5 has proven to be a massive headache for British Airways, who have sole occupancy. Problems with the £4bn terminal’s baggage system have led to a massive 28,000 pieces of lost luggage. The situation has got so bad that British Airways have been forced to send many of the bags to Memphis and Milan for sorting, so they can be reunited with their owners.

The disastrous early days of Heathrow's new terminal have proven to be a PR disaster for BAA, who run the airport, and British Airways. A British Airways spokesperson described the situation at Terminal 5 so far as "incredibly disappointing" and admitted that the problems were expected to cost them at least £16million to resolve.

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Cindy Norgte is a former model in Kent with experience from a Guildford model agency.

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