Inter Culture Conflict From Pain To Progress Part One

Inter Culture Conflict From Pain To Progress Part One

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Conflict is different for everyone especially when coming from a different culture. What constitutes a conflict in one culture may be a lively and healthy debate in another. What is an assertive and healthy expression of desire in one culture may deeply offensive and cause pain and escalation somewhere else. So, what is conflict?

What is a conflict? It can be overt; with two parties in active disagreement, showing emotions, a difference in power levels and asserting their feelings of injustice. Alternatively, it can becovert; evidenced by passive displays of withdrawal, subtle exclusion and polite non-cooperation.

What are the qualities of a good mediator?
They are open by nature, an accomplished active listener who can decode communication to identify the unread emotional needs of the parties involved;for security, variety, meaning, connection, growth and contribution.

They will be an advanced communicator able to synthesise, paraphrase and reframe as they dissect messages and undercover the constituent parts of communication;content, plea /command /request,relationship and self-revelation.

Useful is a knowledge of the commercial world, how communities operate and prosper and how various relationships can be made to function successfully.
Finally, a good mediator will possess a healthy understanding of their own triggers, blind spots and irritating habits. A centred mediator will have learnt to accept themselves as they ARE and as they ARE NOT, will have built up their patience in dealing with difficult people and will be interested in creating new and lasting solutions that bring value and peace to quarrelling parties.
Who makes a good mediator?

Someone who is culturally sensitive, likes solving problems, has flexible thinking styles and possesses charm, advanced levels of language and influence and is in touch with their intuition. They will be patient and resourceful. They have courage, confidence and stamina as well as credibility, emotional resilience and intellectual rigour.

What discipline is required?
To emotionally detach oneself from the conflict, the personalities involved and the interests of the people in the dispute. To concentrate on the mechanisms of dispute and the methods to reverse these negative spirals producing constructive and robust solutions.

A great mediator is able to be centred, confident and strong. They are aware of their own words, body and emotions and can choose their responses and frame their communication to have an appropriate effect on the audience.
They will have practised varying their personal power so that they can rapidly adjust from high, equal or low personal power states.

They will know the difference between a judgement, an evaluation and a fact.

About the Author:
Deborah Swallow is an inspirational speaker and a rare academic-entrepreneur who brings a deep understanding of cross culture communication to busy executives in a way that meets their needs in todays fast-paced, globalising business arena.



Article Originally Published On: http://www.articlesnatch.com


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