How To Adjust Call Rates For A Call Accounting Program

One of the various actions a Call Accounting Platform executes is to apply call tariffs to all the phone call information. This amount should preferably correspond with the sum the telecom company sets to a phone call.

There are a number of telecom companies that charge a clear cost based on a per minute call charge; others prefer a call price on per second basis. Call rates differ due to many reasons, one of which is the called party's telephone service provider. A problem arises for a call logging service when a telephone company allows subscribers to change their phone company while maintaining the old number. When people choose this method of number portability, no one can tell which telephone provider any number is owned by. As a result, anyone dialing a certain number would not know how much he/ she would be billed for the call as he/ she is unclear about the network service he/ she is calling to.

Many telephone firms have a different rate for dialing to different destinations - both national as well as internationally. On the other hand, there are numerous telecommunication companies that offer various call packages with extra-minutes incentives to its users thereby growing the intricacies a call accounting service must try to cope with.

The complete call accounting process becomes ineffective if the call accounting service's call rates do not comply to the telephone service provider's call charges. A service is deemed accurate if it calculates 98% call tariffing precision. Any figure below 65% means the call logging service is ineffective and worthless to the client.

The problem that, hence, arises is: How will a call accounting service remain in sync with these variable call rates?

Many resellers install a call accounting service without tariff lists and enable clients to enter the call costs themselves. If your call logging requirements are of an elementary level and your telecom supplier has simple call rates, you can save some money by opting for this method, nevertheless, it will cost you some valuable time. On the other hand, if your telecom network has a complex tariff structure and you have advanced call logging needs, in that case opting for this option would be too much hassle and therefore of no use in the long run.

Dealers sometimes offer a service agreement guaranteeing their tariffs will conform to the phone network's. While quoting the cost, resellers have to take into account the time and effort they are likely to use in providing the call accounting system to specification while holding the quoted cost as reasonable and justifiable as they can.

In a study commissioned for the Aberdeen Group, they observed that almost 12% of subscriber's telephone bills have miscalculations and those blunders, to much of our surprise, were causing the subscriber to pay more. If you uncover a scenario where your telecom invoice does not equal the call accounting invoice, immediately check the source of this error by contacting your service providers, before criticizing the call logging platform.