Hosted Pbx: How You Can Make It Do Wonders For Your Business

Over the past few years one technology that has changed the face of small business communication and spread to every sector of society is Hosted PBX. Hosted PBX VOIP is one of the most talked about topics now-a-days. A positive aspect of this technology is the way how it seamlessly integrates in your present phone system and provides remote user connectivity.

In house PBX is not very affordable and adding new users requires lengthy procedures. And in case you need to shift your office to add some more office space, the whole PBX equipment is hard to carry to a new location and upgrading the system from time to time will cost you heavily. It is definitely not an advisable thing to do in case you run a small workforce or a one man army and have a small finance in hand.

Impress Callers with a Big Corporate Image

By using a Hosted PBX System for your telecommunication needs, you can project yourself as a huge organization with multi-departments. The callers are presented with professional greetings that offer them a series of simple menus to direct their calls to the right destination. To your caller it may appear that he is talking to a different department and this helps in building stronger customer relationships.

The music on hold does not necessarily have to be a symphony, a melody or a song. It can be a pre-recorded message informing your callers about your promotional plans, cost saving offers and addition of new products or features. A different message can be played on different days. New greetings can be uploaded anytime and the changes are implemented instantly.
Greater Employee Productivity

The Small Business PBX imparts greater level of flexibility and mobility to an employee than any other business phone system.Calls can be forwarded to any number in the world, either landline or mobile. Features like Call Hunt groups allow for setting up multiple call groups that can be made to ring all at the same time or in a specified order, so that no matter where you are you canremain available to every customer who calls. Features like Call Parking let you hold a live call and continue the conversation from a different extension of your office, so that the calls are directed to the right personnel and you can get back to businessquickly.

It is quite difficult for those who run residential or home based businesses, as they are constantly juggling between work and household matters. By the use of Hosted PBX VOIP System calls can be made to ring at your office number, cell phone and landline- all at the same time, so you can answer the call wherever you are. Just in case the call could not be picked, it is sent to voicemail.

If your caller did not bother to leave you a message, regarding his purpose for making the call, the Last Call Return feature allows you to call back on the last missed number. This great amount of freedom and flexibility increases the productivity manifolds.Now, you dont have to remain glued next to your office phone all the time just to answer business calls.

Call Flow Management with Visual Call Reports

The Hosted PBX Systems let you generate real time Visual Call Reports to see the trends in the call traffic, so that you can manage your business communication better. The Visual Call Reports can be imported as spreadsheets with all the details about how many employees are currently engaged in a call and how many employees are available. You can view and manage call queues and even listen in on an ongoing call, transparently, without actually disturbing the conversation. This report can be sorted as per the order of the day, date or the numbers dialed and received. This helps in making a clear assessment of how your customer calls are handled.

Toll Free or Local Numbers

Calling to a distant number even for something we may require is not an easy decision when huge calling cost is involved. The availability of toll free or local numbers with Small Business PBX VOIP Systems increases your chances of getting more customers. Just because your customers like your product, but dont want to waste unnecessary money on making long distance calls, they can call you on your toll free numbers. You can also get different numbers with a desired area code to make and receive local calls from that particular location. Like, you own a business in Toronto but have customers in California. In that case you can get a California number to enjoy local calls while being there in Toronto.

Many reliable Hosted PBX VOIP Providers charge a fair price for various monthly and annual plans with various set of features that you can see best suit your business. There is no hardware that a user has to maintain at his site. This makes the Hosted PBX System easily portable, where all you have to do is plug your phones to the new location to get the system up and running. Thus, you retain your old office number in case you need to shift. There are some cutting-edge digital calling features that can take your communication to a whole new level. Unified Communication, fax to email, voicemail, IVR, call waiting, call conferencing, dial by name/extension, virtual receptionist, professional greetings, customizable hold music, call parking and DID features are available at very affordable prices. Well, as the saying goes Do what you do best and outsource the rest. Focus on your core business and let Hosted PBX take care of your communication in a way you would never have imagined.