Getting paid on time by customers/debtors is an important component in the success of any company and debt recovery agency.
Here are our some tips to help credit & collection professionals make the most out of their debt collection calls:
Know your customer. Before you pick up the phone, make sure you know important facts about your customer, such as:
1) Are they a large, medium-sized, or small business?
2) What is the debtors payment record with us?
3) Have a positive attitude.
4) Actively listen to debtors.
5) Ask debtors the right questions.
6) Follow up the debt collection process progressively.
7) Always keep your word with the debtor. Credibility is one of the most important aspects of a debt Recovery call.
8) Always remain calm with the debtor. Do not allow an angry customer to aggravate you. Sometimes debtors think the best defense is a good offense. They will become angry in order to deflect you from your goal of getting paid. Do not be tempted into an argument. That just gives the customer a reason not to pay. Remain calm, be polite and stay focused.
9) Get a commitment from the debtor.
10) Summarise every part of the debt recovery process carefully.
And our bonus tip for debt recovery..........
11) Be effective, not efficient. Fifty debt recovery calls a day may be an efficient call rate, but if none of the debt recovery calls result in payment it was not an effective call rate. Quality rather than quantity is the key. Make each debt recovery call worthwhile and your success rate will be high.
Log on
http://www.thecreditagency.co.uk/debt-collection/techniques.html to read in more depth!!
