With any enterprise application management, you want an outsourcing solution that can provide a single point of accountability. Your provider should be able to manage your entire hosted applications environment, including your Enterprise Resource Planning (ERP) systems and related software. In addition, your outsourcing provider should be capable of managing all applications deployed enterprise-wide, such as e-mail, collaboration, reporting and business intelligence systems.
An IT outsourcer providing
enterprise application management should tailor every solution to the specific needs of the customer, regardless of the ERP application on which your IT environment is running. An application independent services model is the differentiating factor when you consider the qualifications of various outsourcing providers.
How an Enterprise Application Management Provider Delivers Value
An outsourcing provider can deliver maximum benefit to your environment and organization by augmenting the services provided by your IT department. Each solution should maintain applications in a configuration optimized to meet your specific requirements.
These applications include user accounts, output devices, database interaction, batch jobs, patches and customizations. To reach the highest levels of system performance and availability, the provider should create a synergistic team. In other words, the enterprise application management providers application administrators join the database and operating system administrators to proactively monitor each system.
Enterprise Application Management for the Top Tier ERP Environments
When outsourcing your enterprise application management, its critical your provider has depth of experience and expertise in your specific ERP environment. Some of the more prevalent ERP applications include:
Baan. When outsourcing your Baan environment, your provider should have experience supporting Baan users across the globe. In addition, an enterprise application management provider should have adequate in-house talent at appropriately high levels.
JD Edwards EnterpriseOne and JD Edwards World. Its important for an enterprise application management outsourcing company to have knowledge that spans across all JD Edwards application releases. The outsourcing team should include first-rate CNC (Configurable Network Computing) administrators, highly skilled AS/400 administrators and senior-level functional consultants.
Microsoft Dynamics AX. An enterprise application management provider needs to offer complete end-to-end hosting services for Microsofts Dynamics AX application. They should manage large Dynamics AX environments using a competent group of hard-to-find Dynamics AX resources.
Oracle. Just as certification is important in a Microsoft environment, outsourcing providers should have earned Gold Certified Oracle Hosting Service Provider status with Oracle. This certification ensures well qualified support for all Oracle ERP products, including PeopleSoft Enterprise, JD Edwards EnterpriseOne, JD Edwards World and Oracle e-Business Suite.
Examples of other industry-leading ERP applications include, but are not limited to, SAP, andLawson.
Regardless of your enterprise application management environment, your provider should demonstrate a comprehensive portfolio of global solutions to improve system performance. Customers who rely on well qualified outsourcing providers for their hosted application management will see a greater return on their IT investments.
