DHL is certainly a market leader when it comes to global courier services. They provide a range of services including carbon neutral transportation and even Saturday Delivery services. They also offer a range of service enhancements which are all directed towards providing the customers with the benefits of express transportation.
DHL express service is intended towards providing the customer with a whole range of benefits.
In addition to DHL Express Liability, the brand extends insurance or financial coverage to their customers, in case the task of physical shipment suddenly encounters a problem and therefore poses the risk of damage to the parcel or even its eventual loss. The services extended by the company include Shipment Value Protection. The service is extended for both parcels and documents and there may be some limitations and restrictions imposed upon the service. In fact, this is dependent on the content and the final destination of the shipment.
The Shipment Value Protection extended by the
DHL delivery servicesmeets the requirements for both damage and loss of deliverables that are in transit. The cover is applicable from the moment DHL Express receives custody of the shipment and till the time the goods are finally delivered. The cover is provided for any damage that might be sustained by the goods while they are in transit. However, these are automatically subject to a number of exclusions and limitations.
The scheme provides coverage to varied items that are currently on the move across the globe, though there may be temporary restrictions that are applicable, especially the areas that are exposed to the risk of wars, terrorism and political unrest. The exclusions and limitations that form a part of the package include:
Ordinary leakage
Delay in the delivery of the goods
A damage or loss caused as a result of inappropriate packing and preparation of the package for the shipment
Loss in the volume or the weight of the package as a result of wear and tear suffered during the course of the shipment.
Damage or loss caused as a result of the inherent nature of the shipment itself
Damage or monetary loss that occurs as a result of delayed delivery of the goods.
The expenses that occur as a result of the use of any kind of radioactive materials
The loss settlement is determined on the basis of a number of factors. These include:
The insurance coverage provided is limited to the amount that is declared by the insurer, the invoice amount, the actual cash value or the cost of replacement, whichever of these turns out to be the lowest. You may be required to account for the declared value whenever you make the claim.
At the time when more than one shipment suffers damage owing to one particular event and is covered by the scheme, then the maximum aggregate compensation should be within €10 million.
If the shipment is entirely lost then the shipping charge is returned as per the clauses of the Shipment Value Protection. In case of a partial loss, a relevant portion of the shipping charge is refunded.
If you intend to make a claim, then it is necessary that you inform DHL Express as soon as possible.
