IT services and IT applications managed by banks are critical tools as they provide products and services that improve a banks profitability competitiveness. In any large organization, especially an IT department at a bank which is distributed over a number of locations managing production incidents for evaluations and resolution is amply significant. It is therefore imperative to haveprocess automation in place, taking into account the dynamic business situations as the success of any process depends on the adherence to perform with minimal errors.
Major Challenge
Managing employees across various locations Without sound process automation, all processes will have to be done manually. There are many limitations in a manual process, as even with the best of intentions errors can occur. And these errors can be expensive to correct.
Communication - In a large corporation, communication between different groups is minimal, and consequently information does not move in a timely manner without manual intervention. This could lead to segments of process automation within an individual tool, and the information within an individual tool is replicated manually, and can be inconsistent at times.
Access to the travelling managers In a critical production environment, it is imperative to the to the incident management process, not to hold up any processes. High priority incidences cannot be put on hold, if managers are travelling. As all sign offs need that a manager has clear has to be traceable and auditable.
Overcoming the challenges
IT Service Management (ITSM) provides a workflow based global platform for implementing processes distributed over multiple geographic locations. Adopting a functional solution that is highly advantageous to all kinds of organizations, like an adequate
global lifecycle product support (with built in process and integration technology) can help in overcoming these challenges.
Omniprocess, Process technology
Eliminates the risk of manual process implementation by enforcing and automating processes.
Eliminates the need for consulting resources.
Can manage complex processes accurately.
Eliminates continuous training of participants
Brings down the cycle time in state based processes.
Omnibus, integration technolog
Eliminates manual errors, and expensive manual data transfer.
Connects and locates among data and objects.
Enhances instant visibility across groups.
Creates and manages business rules by end users.
Global Lifecycles active mobile access
Can be accessed easily while anytime
No compromise on security
An efficient IT service management solution, allows banks and other large organizations to create and manage processes without the need of expensive IT resources. All important tools are integrated to avoid costly mistakes and effortlessly create an extremely easy integration management.
Also read about enterprise service bus (ESB) at
Wikipedia.
