Dynamics Gp Payroll Typical Technical Support Cases

Dynamics Gp Payroll Typical Technical Support Cases

By:


Probably many of the GP users are aware about issues with Social Security employer and employee contributions mismatch introduced in January of 2011. We found ourselves in the position to help numerous Great Plains customers where other consulting firms support indicated that they do not support SQL Server 2000 database platform anymore and this is why the case could not be resolved. You also probably know the work around. Set Social Security contribution to 4.2% and in this case old business logic will accrue Employee and Employer portion the same. It is better as in this case W2 should be printed correct. And consider increasing employer portion to 6.2% directly in General Ledger. In this small technology article lets take a look at other issues discovered in US Payroll module:

1.Void Payroll Checks. It is normal scenario when you are making mistake in payroll transaction and when check is printed you would like to void, correct and reissue the check. Normally it works fine but lets assume that recently you decided to change the bank account from where you fund checks and do direct deposit service. Now all the sudden when you are trying to void failed check you are getting error message: There are no checks in the range to void for this Checkbook ID and year.

2.The nature of the problem. First of all we have to mention that you cannot void the check that was already reconciled in Bank Reconciliation module. This information could be learned by reading Payroll US module user manual. Next step to look is to find the records in UPR30100 (PR Check Transaction History) and UPR30300 (Payroll Transaction History). If everything seems to be legitimate then lets take a look at Bank Reconciliation module tables

3.Please issue the following query: SELECT * FROM CM20200 WHERE CMTrxNum ='CHECK NUMBER'. Here replace check number abbreviation with real number. If you see here more than one record with similar checkbook ID then you cannot void the check

4.Some speculations about business logic. Bank Reconciliation logic is confused when it sees several checks with the same number issued from the same checkbook. In real life that occurs when you are opening account in new bank and restarting check numbers. If the checkbook name is not associated with the bank name but rather with the function such as Payroll Checkbook then you might run into such an issue

5.Work around. Checks should be neutralized by issuing negative amount checks to the same employees. Then you have two options. First one is increase the next check number for the book to be higher than ever known historical one. Second solution is to open new checkbook with unique name and remap Payroll checks and direct deposits to that book. Second solution assumes that you know how to switch bank reconciliation from one checkbook to another

6.For additional information, please feel free to call us 1-866-528-0577 or 1-630-961-5918 (this number works for international customers) or email us help@albaspectrum.com We serve you USA/Canada nationwide via remote support (web sessions and phone/Skype conferences). Local service is available in Western Michigan, Chicagoland, Southern California (LA, Orange County and San Diego), Houston area of the state of Texas

About the Author:
Andrew Karasev, http://www.albaspectrum.com Great Plains Dynamics GP and eEnterprise Certified Master, Microsoft MVP and consultant with 15 years and plus experience and expertise. Alba Spectrum, 1-866-528-0577, help@albaspectrum.com. If you are thinking implement Dynamics GP in challenging environment, we recommend you to give us a call



Article Originally Published On: http://www.articlesnatch.com


Tags: ,

|

Loading...
Related....
Videos...

Recent Software Articles

Comments

Still can't find what you are looking for? Search for it!

Loading

Site Navigation:

Copyright 2005-2011 ArticleSnatch, LLC - All Rights Reserved.
Privacy Policy | Terms of Service.