Drishti And Cohesive Technologies Join Hands

Drishti Soft, a leading provider of communications solutions, and Cohesive technologies today announced a partnership alliance to deliver holistic, best-in-class, end to end solutions to customer facing enterprises that are looking at cutting costs, and enhancing productivity and enhancing customer experience.

The partnership between the two companies aims at promoting contact center telephony solutions in North India. Cohesive, with its extensive experience in the Telco domain, will enable an innovative company like Drishti to widen its market reach in order to include a more comprehensive set of enterprises and contact centers that are looking at making full use of functionalities such as multimedia, dynamic queuing, intelligent routing, and comprehensive reporting to improve business process efficiencies.

Says Ashdhir Kinra, Director, Sales and Operation, Cohesive technologies "The North Indian market has a lot of potential as far as contact center and telephony solutions are concerned. With a technology partner like Drishti, we aim at exploring this market to the fullest, and providing businesses in this geography with advanced, all-in-one communications solutions to facilitate higher productivity."

Call centers can benefit a lot by implementing all-in-one solutions as against multi-component frameworks. Ameyo, Drishti's IP-based communications suite, offers world class features at affordable costs for enterprises and contact centers of all sizes. The alliance aims at leveraging the combined experience of two entities to build, sell, and support robust, reliable, and scalable technology offerings.

Says Ankur Sharma, AVP Marketing, Drishti "Drishti has always believed in providing its customers with technology that is a step ahead of time. We strongly believe that businesses in India can realize immediate benefits upon implementation of an all-in-one platform like Ameyo. With Cohesive, we can serve organizations faster and better, and bring to them highly advanced technology that is flexible, scalable and reliable."

Having comprehensive communications capabilities like IVR, ACD, Predictive Dialer, Voice Logger, CTI, CRM Reporting, Supervision, Quality and Administration, Ameyo is a highly scalable, customizable and reliable solution. Even though the unified technology platform provides a comprehensive and rich-feature set, it smoothly integrates with third party systems, tools and applications to provide greater flexibility to contact centers and enterprises. Its open-standards (SIP, Web Services) based core architecture empowers fast and seamless implementation of new capabilities at the core, as well as interface level, benefitting organizations that want to build as they grow their infrastructure.

About Drishti ( www.drishti-soft.com )

Drishti provides Contact Center Software and Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the NASSCOM Innovation Awards 2008, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the BPONews Best Contact Center Solution 2007. Drishti is also among the Deloitte Fast 500 Company in APAC, and a Red Herring finalist.

About Cohesive

Cohesive, a value integrator in the Telco domain with experienced team of sales and technology advisors, delivers innovative solutions with robust and result oriented approach. Cohesive has tied up with various innovative providers of communications solutions such as Drishti, Grandstream, Aastra (Ericsson) and Coral Telecom.