Customer Service & Engineering Document Management Solutions

This article will provide information about the engineering document management solutions and customer service solutions that document management companies provide and how these document management solutions can benefit your business. Imagine the benefits of efficiently managing your CAD drawings and documents, with a low-cost, high-performance system that does not require any maintenance.

Engineering Document Management Solutions
Imagine the benefits of efficiently managing your CAD drawings and documents, with a low-cost, high-performance system that does not require any maintenance.

A high quality document management company's engineering document management solutions help businesses:

- Organize and control their files
- Provide easy access to the latest revisions
- Automate document approval procedures
- Securely view, print and redline drawings and documents
- Insure regulatory compliance

What a Document Management Company Does
A high quality document management company can scan all existing engineering content including drawing files, ECO files and project folders, creating intelligent indexing schemes for cross reference and workflow processes.

Document Management Company Process
A high quality document management company's engineering document management solutions can be applied throughout your business. They do this through their integrated approach. First they perform a free, detailed inventory of your current document management solutions process and their experienced team identifies the "pain points". Then, they establish a proof of concept process where they clearly define your "as is" and "to be" environment. This process may involve an actual demonstration of your proposed solution. Lastly, the document management company presents a detailed quotation and proposal of document management solutions.

Document Management Solutions Software
Document management companies utilizes document management solutions software to manage the complex workflow for Engineering Change Orders (ECOs).

- Automate Engineering Change Request, ECR's with software forms
- Integrate with Product Lifecycle Management, PLM's software and processes.
- Insure use of latest drawing and spec with revision control tools.
- Incorporate immediate access to all documents affected by the ECO process
- Engineering paper and CAD drawings
- Diagrams
- Specifications
- Cert files
- Bill of materials
- ECRs and ECOs

Customer Service Workflow & Document Scanning
Customer service is critical to companies. In fact, great customer service can be the difference between keeping a customer loyal or pushing a client to the edge of frustration and beyond. A document management company's customer service workflow and document scanning solutions can provide you with a system that eliminates customer dissatisfaction by giving them clients immediate access to their information via email, fax or image.

What a Document Management Company Does
A quality document management company's customer service workflow solutions help companies convert and scan all their customers' historical client paperwork to create an automated workflow process designed for maintaining exceptional customer satisfaction.

Your customers will no longer have to wait for their information. With a document management company's implemented solutions, clients have instant online access to everything from medical records to claims to commission statements. Customers can login to a vendor portal or call you directly to request a copy or receive an automatic email on your behalf.

A document management company's customer service workflow solutions make it easier for you to do business with your customers.

- Increase customer satisfaction
- Offer instant access to content via email, fax, images or customer portal
- Provide guaranteed communication to clients via automated notifications and information
- Decrease errors on customers information
- Resolve customer issues in two to three minutes instead of two to three days
- Improve cycle times and accuracy and reduce client costs

Contact your local document management company for more information about their customer service and engineering document management solutions.