Chicago Data Center Support & Monitoring Services

When you receive support and monitoring from a high quality Chicago data center you can expect to receive continuous data center support from industry veterans who are empowered to serve and support your business. Quality Chicago data center facilities have 24x7x365 staffing to provide site security, monitoring, and remote and smart hands to help your IT team in any situation.

This article will provide information on the data center support and monitoring services you should expect from a quality data center service provider.

Remote Hands - Concentrate on running your business and not worry about driving to the data center for simple tasks. From power cycling and rebooting servers to visual inspections and receiving equipment, you can rely on a quality Chicago data center's expert technicians for a wide range of services.

A few Remote Hands services quality data centers commonly provide include:

- Visual verification to assist remote troubleshooting efforts
- Racking-and-stacking new equipment
- Swapping removable media (tapes, CDs, DVDs, etc.)
- Wiring services such as moving, securing, or terminating cables.
- Labeling equipment or taking digital photos

Smart Hands - Get remote assistance for your network environments. Count on your Chicago data center's support and colocation technicians for tasks such as trouble shooting server problems and Internet connection issues to adding or removing equipment or operating system changes.

Smart Hands services include:
- Technical assistance and troubleshooting
- Equipment installations and configurations
- Ladder racking, pre-wiring of patch panels and equipment
- Interface card removal, installation and configuration
- Testing media for continuity and proper signaling
- Providing visual verifications to assist in remote troubleshooting
- Inventorying/labeling of equipment
- Power cycling a router, server, switch and soft-booting a server
- Adding, removing or verifying a demarcation
- Moving equipment within your space and cabinets
- Moving or securing a cable

Monitoring Services - Get world-class Network Operation Center (NOC) and Technical Data Center Support. A quality Chicago data center's NOC is staffed by highly trained experts who are available to assist customers in a wide variety of circumstances. In most cases, your questions will be resolved within just minutes by the same person who answered the phone.

As a customer of a quality Chicago data center, you receive access to relevant, "real time" data center monitoring feeds through Building Management System (BMS) to monitor "in colo" temperature and humidity, UPS loads, and also review maintenance logs.

A quality Chicago data center monitors all of their critical IT data center systems for status (change of state), trouble and alarm condition, providing situational awareness 24x7 of all electrical and mechanical systems. Room-based temperature and humidity conditions are also monitored to ensure systems stability.

The data center's personnel are alerted to any change in condition and respond appropriately to remedy the condition back to normal operating status based on standard response procedures.

Not all data center service providers are created equal and that is why it is important to do research before choosing a data center service provider. Contact your local Chicago data center service provider for more information about their support and monitoring services as well as other information about their data center facility.