With the explosion of companies show-casing their products and services for on the Internet, there are now several ways in which an Outsourced Customer
Call center can assist the web visitors with LIVE customer service. We encourage our clients to open all sources of customer interaction to make the most of your web presence. Outsourced Call Centers offer a unique advantage of adding additional customer contact channels without adding cost and efforts.
With Live Chat Support, when a web visitor seeks assistance, a reactive text chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support executive could also trigger a proactive chat session with the web visitor.
Call Center Service Offshore Outsourcing your Payroll, Billing, Transaction processing, Data entry and other back office tasks will free your resources, saving you thousands of dollar and enabling you to focus on business growth.
Being industry experts, we carry vast experience with multiple industries. Our experienced & efficient team works 24/7 to optimize & manage your various back office processes to deliver accurate & prompt information on-demand.
Our Infrastructure Call Center Ramshyam has the best in class infrastructure.
IT & Telecom Infrastructure:
Best in class Desktops, Servers, Networking equipments etc.
24/7 in-house support team & established escalation process.
Monitoring & failure notification via e-mail and SMS.
Adequate inventory of spares maintained in-house, ensure minimum downtime.
On-demand Broadband Internet Connectivity from multiple ISPs.
Telephone lines from multiple telecom providers.
Telecom infrastructure is a mix of Fixed Wired & Wireless, GSM & CDMA.
Constant review of rapidly changing technology resources.
Physical Security
Cameras for monitoring
Premises are guarded 24x7 by security guards.
Fire alarms, smoke detectors etc.
Network Security
Firewall & Intrusion Detection Systems.
Secured V-LAN for Separate Clients
VPN for remote access to senior personnel & clients.
Antivirus and Anti-Spy protection
Constant review of security policy.
Complete security of all kinds of data.
Daily backup and offsite storage at different secure locations
