Building Trust Builds Your Business

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Have you ever been in a hostile work environment? I have, more times than I care to remember. I've seen every type of harassment, from sexual to racial to religious. I've been promised unavailable promotions in attempts to increase my production, only to find that the desired position didn't even exist. I've even watched employers claim inspiration from God to terminate staff members. I guess they thought that the employee didn't have any recourse against the Almighty. You don't need many experiences like this to have your trust in an employer, or employment in general, be severely undermined.

I have also worked in some wonderful places, where the communication between management and the employees was fantastic, and where the leaders and managers worked together to guide the team to real and tangible success, and the feeling was more one of family than of human resource. In those places, the turnaround in employees has been at a minimum, and people who have left for seasonal reasons have fought to return. It's places like those that I love to remember, while laughing at the expense of the more pathetic places that have written me paychecks.

All of this experience has hammered home one point: building employee trust should be the first objective of the corporate and management staff. I'm very passionate about this; I place it higher than customer experience in making a company successful. Case in point, the companies that I have worked with where employee trust was highly valued are the ones to which I am still loyal. I have kept in contact with the owners and managers and still communicate with them on a regular basis. The ones that didn't foster my trust are the ones that I have betrayed.

I am not ashamed to admit that I have given information to competitors and recruited staff out of companies that have violated my trust, even when there was no way for me to profit from it directly and often just out of pure spite. My feeling had always been that the company that deserves my loyalty is the one that will treat me and my paycheck with respect, and if that respect is violated, my loyalty disappears. I would dare say that most employees feel the same way, even if they won't openly admit it.

So when it comes to management training, remember that success is built on trust, and trust will do more to motivate and inspire productivity than threats. If you want to see a turnaround in every aspect of your business, invest some time and effort into building employee trust.


About the Author:
Management Coach, LLC (http://www.managementcoachllc.com/) discuss the issues that are on your mind and are causing you stress. Create plans and strategies for solving your problems, building employee trust, and making you an ideal manager. Art Gib is a freelance writer.



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