Ramshyam offers the best call center services, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively.
The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.
We pride ourselves in providing high-quality outsourced phone answering services.
We are a trusted phone order taking
Call center serving client in US, UK and Europe.
This makes us one of the pioneers of all the inbound call centers of India.
Call Center Service
Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, placing orders and other activities as detailed below.
Ramshyam call center service offering includes:
Pre-sales, Post-sales & Order fulfillment
Product enquiries
Phone order taking
Sales processing
Up-selling and Cross-selling
Documentations & payment queries
Post-sales product support
Technical Support / Help desk
Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information
Inquiry Service
Product / Service information requests
Dealer locator service
ATM / POS locator service, etc.
Billing Information
Queries about account balance
Payment information
Changes in personal information, etc.
Customer Service
Application / Claims processing
Subscription services
Feedback collection for products / service / campaign etc
Polling / Media analysis.
Effective up-selling and cross-selling to existing customers during call
Enrollment services
Welcome calls, registration and enrollment for campaign and events etc.
Credit Management
Credit authorization
Credit verifications
Collections
Verification services
3rd party verifications service
Insurance verifications
Employment verifications
Back Office Outsourcing
Offshore Outsourcing your Payroll, Billing, Transaction processing, Data entry and other back office tasks will free your resources, saving you thousands of dollar and enabling you to focus on business growth.
Being industry experts in
Call Center Services we carry vast experience with multiple industries. Our experienced & efficient team works 24/7 to optimize & manage your various back office processes to deliver accurate & prompt information on-demand.
Some of the back office services we deliver are:
Application Processing
Information Capture
Account Validation
Claims Processing and Adjudication
Collections and Aging
Received Fax Processing
Data Entry
Payment Processing
Customer Correspondence & E-mail Management
Your benefits:
Increased in core business
Ease of Management
Process managed by industry experts
Lesser Human Resource to deal with
Zero training & related overheads
Reduction in direct costs
Increased Operational Efficiency
Reduce Errors
quicker turn-around time
High focus on core activities
