Law Rights Network which is famous by organize consumers doing collective protecting rights for HP notebook have new activity recently, they will attack to another international brand
cell phones company LG this time. They require the General Administration of Quality Supervision, check up LG KT878 mobile phone quality problems and asked LG to recall this phone.
Since May, TD standard cell phone KT878 produced by LG Being Inundated with cell phone users intensive Complaints. The users reflecting mobile phone batteries have overheating cracking, have normal signal but can not receive
phone call , easy to hang and other issues. But up to now, LG official has not made a formal response to the user about this event, only do one to one communication with a small number of users privately, and agreed to a small number of customers replacing cell phone (
China cell phone ) requirements.
Law Network CEO Wangfeng Chang told reporters that "In the past month, many users complained to us that there are various quality problems of KT878, and recommends organizing Community Rights Group. We also found that this problem is relatively common, more serious, so I decided to involve in this. "
Started from two weeks ago, through channels such as QQ group, Law Network has issued a "Public Rights Agreement" to the users whose KT878 have quality problem. After the user authorized, the Law Network do Uniform protect Rights, the purpose is to enable the LG recall KT878. The agreement contains a provision that the authorized users in the litigation and negotiation activities, without the consent of law network, the user will not be allowed to reach a settlement with the LG.
"So far to today, we have received more than 30 user"s entrustment agreement; and there are more than 50 users" phone consultations." Wangfeng Chang said that there are two lawyers specialized in dealing with customers of Rights materials and guide the user how to organize the material currently, " We will submit a report to the State Administration of Quality Supervision before the end of this month, along with user complaints material, asked General investigation check up the quality problems of LG KT878, and suggested that Administration ordered the LG to recall problem phone."
For the initiatives of lawEasy network, LG questions mobile phone users are in general support. One user said he repeatedly complained to the LG customer service, and they upgrade software to his cell phone, but the question remains exist, "To the interests of consumers, LG KT878 should be recalled."
LG is to continue to not respond, or will head down to admit its "mistakes", we will continue to monitor the progress of the event.
