An Itsm Is An Integrated System Devised

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Service management is a methodology that helps the IT department to efficiently manage people, process and technology enabling it to deliver quality services helping in the advancement of the organization. IT service management was introduced to align the needs of business and customers. An ITSM is an integrated system devised in order to enable an organization to effectively and efficiently deliver IT managed services to satisfy business and customer requirements. It is a much needed framework for delivering and managing IT services to the customer by providing greater control and effectiveness and opportunities for improvement for improvement within an organization. The purpose of implementing ITSM is to align the IT department in an organization with the business objectives so that it becomes easier to carry on the operations smoothly. This also ensures that IT decisions are properly strategized keeping in mind the goals and objectives of the organization. Using ITIL as a basis, Service Management is broken down into two core areas of IT Service Support and IT Service Delivery.
These two areas are then further broken down into ten key processes and one function that make up all the areas covered by Service Management.
IT Service Support
Service Desk (function not a process)
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
IT Service Delivery
Service Level Management
Financial Management
Capacity Management
IT Service Continuity Management
Availability Management
In general, IT Service Support focuses on the day-to-day operation and support of services, while IT Service Delivery focuses on the strategic planning of IT Service provision.
ITIL also covers Infrastructure Management, Security Management and Application Management.
IT service management provides a number of benefits:
Improved level of customer service
Reduces IT costs and increases the return on IT investment
Increases productivity and accuracy
Motivated employees
ITIL can help your organization structure its IT processes in order to ensure smooth functioning of the organization. The organization benefits by clearly demonstrating high level of corporate governance and has well managed business helping secure profitable projects and contracts. ITSM is concerned with more than just delivering services as Effective service management is itself a strategic asset of the service provider, providing professionals with the ability to carry out their core business of providing services that deliver value to customers by facilitating the outcomes customers want to achieve. The emergence of ITIL has helped organizations in a big way changing the perspective of professionals towards managing projects effectively.


About the Author:
AstroWix offers ITIL improvement services for organizations that wants to augment and improve IT Service management with AstroWix.com.



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