In search of new markets and new custormers, companies intall offices in new locations.
Managing all users in those locations is highly difficult for administrators.
Active
Directory help desk management allows to reduce administrators' unproductive time by means of
delegating some of their tasks to help desk operators.
Delegation of Permissions for Active Directory Help Desk Management
Delegation of administrative tasks to help desk staff reduces costs and administrative
personnel workload, but Active Directory native tools have some limitations
and involve repetitve and error-prone operations. These difficulties can be overcome with the
help of role-based delegation model implemented in Softerra Adaxes. This model enables central
permission management that drastically simplifies any modifications of permissions necessary for
a job role and changes of users that need to perform such permissions. Also it enchances the
assignment scope capabilities making it possible to delegate rights over several domains, OUs,
containers, groups and specific users, virtual collections of objects.
To distribute permissions easier and faster, IT personnel can use built-in security roles. For
Active Directory help desk management, the Help Desk security role can be used. This role contains
permissions for password reset, account lockouts, and changes of other account options. To adjust
the built-in role to the organization needs, IT personnel can remove the permissions it contains and
add new ones.
Web-based Active Directory Help Desk Management
Active Directory Web Interface addresses a number of issues giving controlled access to Active
Directory resources. With the help of Web Interface, administrators can easily provide an efficient
workplace to help desk staff. Web Interface customization capabilities allow to configure the
visibility of Web Interface components to display only the functionality necessary for
help desk management cutting off the needless parts. For example, Web Interface can display
only 'unlock account' and 'reset password' operations for AD users hiding other operations that
help desk staff do not need.
Supervision of Active Directory Help Desk Management
Some operations assigned for help desk management can require additional control,
for example, user deletion or creation. For this purpose, Softerra Adaxes offers
approval requests that allow you to control critical operations i.e. perform certain
operations in Active Directory only after an approval is given by an authorized person.
To control all operations performed with the help of Adaxes in Active Directory, administrators or
authorized users can use the service log. It allows them to check operations a specific user performs
or determine who performed undesired operations.
Automation of Active Directory Help Desk Management
Help desk technicians perform similar operations over and over. It cannot but influence their attention
and concentration. To release help desk staff from daily tasks and save their time and organization
costs, routine operations can be automated. Apart from time and cost savings, automation also makes
your Active Directory resources consistent and complete with all necessary data, as correctness of all
procedures does not depend on the error-prone humans any more.
Swift and accurate Active Directory help desk management influence the whole organization
eliminating delays and establishing reliable environment for its employees. Softerra Adaxes
provides means to simplify and enchance Active Directory help desk activities and make them more
secure, controlled and rapid.
