3 Benefits Of A Virtual Pbx With A Toll Free Phone Number

In today's financial climate, companies need every edge they can get to stay on top. A virtual PBX with a toll free phone number is one technology that proves indispensable in this regard. The top three benefits a toll free phone number virtual PBX can bring to modern enterprises are professionalism, flexibility, and cost.

1. Professionalism

A virtual PBX with a toll free phone number can do wonders for a business's corporate image.

With features like music on hold, call queuing with custom hold scripts, and the ability to transfer live callers to another extension, even the smallest of companies can sound like a Fortune 500 enterprise. Professional virtual PBX features allow a business to appear large and well-established, even if you're a one-man operation.

While there are many successful sole proprietors out there, new customers are often wary of doing business on a non-face-to-face basis (i.e., over the Internet) with a proverbial "guy working out of his garage."

Believe it or not, most people don't know how to make international phone calls, and, out of laziness and unfamiliarity, wouldn't be inclined to call one even if they did. What's more, many customers are turned off by the idea of calling some faraway country to get tech support for a product they already purchased, as is often the case with more and more businesses outsourcing their customer service departments to locations where labor is cheaper. Companies can avoid losing customers from something as trivial as a few extra phone digits by employing the use of a locally-recognized toll free phone number.

A professional image is an absolute must, as image leads to trust, trust leads to customers, and customers lead to profits.

2. Flexibility

A virtual PBX with toll free phone number is tremendously convenient, offering all the benefits that come along with any toll free line and more. They offer phone number portability and follow me capabilities allowing one to work from everywhere. No one has to know where one's staff is really located. All employees appear to be located in a central location, even if a company's main office is located in Los Angeles, satellite office in Chicago, and temp workers in India. As long as everyone has a reliable Internet connection, they are as good as working side-by-side in the same room.

With the follow me features of a virtual PBX it is possible to forward calls to any location, even a cell phone. This allows mobile workforces to remain productive, out getting things done and still receive calls. Virtual PBX systems also offer email and SMS message delivery features, too, alerting staff right away if they receive a voicemail message. This allows a company's sales force to move freely without missing important sales opportunities.

A toll free phone number PBX can take multiple simultaneous calls, each answered with your own customized greeting. It also acts as your fax number, forwarding incoming faxes to your email. All communications remain under one easy-to-remember telephone number. This technology, known as unified communications in the telecommunications world, makes things incredibly convenient while providing customers with a professional image of one's business. Customers only have to remember a toll-free number. Keeping track of a Rolodex full of local numbers and extensions is a thing of the past.

A toll free phone number virtual PBX is easy to set up, too. All it takes is following a few simple steps it's ready for deployment.

3. Cost

A toll free phone number virtual PBX is one of the easiest and cheapest components there can possibly be in a modern business setup. The beauty of all things virtual is that there is no expensive hardware or software to purchase and maintain. You don't need a traditional telephone-based fax line for sending and receiving faxes. Gone are the days of costly paper-based fax machines. Faxes can now be sent and received seamlessly through an existing Internet connection.

Further money savings are also available for companies already using a traditional toll free phone number and/or PBX system. Some traditional PBX companies charge in excess of 20 cents per minute, even going as far as billing in full-minute increments. Many toll free virtual PBX systems include free minutes in their monthly packages, with overage charges being a fraction of this quoted cost billing in fractional increments. With such tremendous savings and no loss in functionality, there is little reason to stick with a traditional PBX system.

A company can get a lot of benefits from implementing a virtual PBX with a toll free phone number into their communications. These are just a few. Virtual PBX systems are flexible and some providers can even customize the systems to match a business's exact needs and functionality required. This makes them a great tool for businesses looking to project a professional image, while maintaining their productivity and cutting costs.