1300 Numbers - Routing Adds Flexibility

1300 Numbers - Routing Adds Flexibility

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1300 numbers are also known as "virtual numbers", because they aren't locked into specific phones the way landlines and mobile phones are. Instead, these numbers are routed to answer points where your calls can be picked up. Aside from mobile and landline, these also include VoIP line, fax machine, and call answering services. While many choose to route to a single answer point, there are several routing options that can add flexibility to the changing needs of your business. We aim to give you information on 4 different types of routing options that you may not be aware off. These could make a significant difference to the way your business is run.


Time based routing

With time-based routing, calls are sent to different answer points depending on the time of day. For example, calls made during normal work hours can be routed to your business number. However, calls made after office hours will be sent to a call centre service. If your company is nationally-based, you can extend support hours to your customers by routing your early morning calls to your east coast office in Sydney and then to your Perth office after 5pm.


Location based routing

With this kind of routing, calls can be forwarded to you based on the location of your caller. A business with multiple locations can benefit from this kind of service, since calls can be routed to the office or outlet that's nearest the caller's location. For calls that come from a mobile phone, to which the origin can't be determined, a special location unknown answer point is provided.


Condition based routing

If a person dials your number and the line is busy, isn't being picked up, or is experiencing congestion, then condition based routing will simply forward the call to an alternative number. For instance, if a call made to your office phone goes unanswered after a certain number of rings, it's then forwarded to a specified mobile number. You can have up to three consecutive forwards specified for each answer point.


Share based routing

For share based routing, your incoming calls can be shared between 20 different answer points (based on a pre-set ratio). This can be quite useful in distributing calls. For example, you can share potential leads among your sales team or free up your customer service representatives by splitting up the work evenly. With all these different routing options available, you'll never miss an important call again when you add some flexibility to your 1300 numbers.

About the Author:
James Knight has a marketing background and writes useful information for Business Owners on a variety of topics. To find out more about this topic visit Flash Numbers at http://Flash1300Numbers.com.au/1300-numbers.html. For loads of double and triple digit easy to remember 1800 and 1300 Numbers and phone words =>
http://Flash1300Numbers.com.au



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